Texas Family Fitness

I like this gym cause it’s clean and pretty quiet in the morning Casey is the best trainer it had the pleasure of working out with he pushes u and is always so helpful in trying to help u reach ur weight goals

First of all let me tell you that this gym will sell you a membership which is the lowest among all gyms.
But during the sale they won’t tell you about their hidden charges
Example: there is a 27 dollar annual membership fee that no body talks about.
Wait it gets better, the membership fee is charged not on a single family membership it’s based on a individual.
So technically they sold me 12 dollars per month and I added my wife for 9 dollars per month and then they charged me 27 dollars as membership + 27 membership
So if you add up my monthly fee comes to about 16 dollars per month.
I could be paying a few dollars more and using a better gym with swimming pool, racket ball and sauna.
I hate the fact when gym and phone companies don’t tell us the hidden charges.
It’s like conning you.
I am sure people love this gym. But for me
I don’t think it’s worth the money. It’s not bang for the buck. I rather think it’s expensive for the facilities it offers.
As one person below put it
Bunch of crooks.

My husband who is a member brought our 3 year old with him.
This was a one time thing. He was told that he must enroll the child for a $ 15 monthly reaccuring child care fee. He was not given the option to pay $ 3 one time entrance. Now he need to cancel the child care membership. Just a tricky ugly deceiving way of getting money from members. They of course never lied to my husband but did not suggest the offer/​service that he’d asked for.

I was looking for a zero. I used to have this gym like 2 yrs ago and I only used it like 2 months… I tried to cancel and they are now charging me 500.00 for service that I did not use. I spoke with the manager there and all he could say I explained this to him was
” That sucks”. I recommend 24 Hour Fitness. .Golds Gym and any other gym is better. Do not sign a contract with these people!!! A bunch of crooks!

I wish there is a ½ star. My husband joined just 4 fitness few months before Texas family fitness took over. He had 2 years agreement where with that deal which he paid $ 100 more was he can bring me in every week from thur — Sunday, personally I never go there thur or sat mostly just Friday night.
We talked to managers for Texas family fitness right after the take over and they ensured us nothing will change, they honor the deal we bought.
Everything was ok in 2014 (the deal was from end of November 2013 — not 2015)
Starting 2015 things are changing, we were stopped by a manager jam 2015, the manager was nice and after he saw our just 4 fitness contract which was also on my husband account (actual scan of the contract) he went ahead and created a new scan key for me that indicate I will be a guest and the pass ending end of October 2015. Everything was good until today
A new guy stopped us when we talked in and said I can not be a guest for 5 months. I nicely explained to him what is going on, he was ok, then just before I walked into the lady locker room, he followed me and stopped me again and said he needs to talk to me when we leave the gym, then he went into my male locker room and talked to my husband and he explained to him exactly what happened…
While I was working out he came to me again and said I can not be guest forever and that is why just 4 fitness did not survive…
And when we about to leave he talked again and said I have to speak to a manager.
By then I am getting really annoyed by him because he basically harassed us 4 times since we walked in, who does that.
You do not have a good business by. Treating people like a thief.
I will never deal with them again, terrible business model.

We just joined and they have been awesome. Our daughter plays volleyball and has been to a few other trainers that specialize in training for Volleyball. Sean & Hunter at the West Plano location has spent more time with us to listen to our goals and I feel truly understand what she needs. Sean even pointed out some weakness that the other places have missed.

Avoid this company at all costs. Check out the other reviews and you will see they are a group of shysters who only care about stealing your money and not about their customers in the slightest. My experience has been equally atrocious and I am disgusted that they include «Texas» in their name since it tarnishes Texas. Equipment is subpar while staff is even more subpar. They will spam you to death while also being extremely rude and even threatening if you ask them to stop or ask to cancel your membership. I wouldn’t wish this upon my worst enemies.

Great service. Love the classes. Been a member for 9 mts. Need to change women’s area to less machines and more floor space with mirrors and Dumbbells, kettle ball and balls. Hardly used today. Would have gotten 5 stars

A great community gym to go to. Nothing to fancy, it has your essentials and cardio machines to power a building. I would go here if you’re wanting to avoiding all the «New years» people.

Never even worked out at a Texas Family Fitness but they have the nerve to send a bill to a collections agency.
So I started working out at Just Fitness then I canceled with one of the managers, I told him I was out of town and could not come in. We knew each other from when I worked out there, so he said I got it, don’t worry about it… Should have been that easy.
Fast forward 3 months… Just Fitness closes and up pops Texas Family Fitness. NOW fast forward 10 months or so… I get a call from a collections agency stating I owe Texas Family Fitness $ 100 .
So I call, they can’t do anything so they forward me to the Caraloton Office, and they lady that picks up is a straight bitch right from the phone being picked up. Saying they bought the memberships and that I owe them, I said how and why would I owe you, I never even joined Texas Family Fitness or ever worked out there. There management is horrible, just like Just Fitness, they rotate managers and employees ALL the time, making it impossible to find the fault. So I look it up and the require you to come in and do the paper work to cancel, which is fine… if your in town.
So I’ve been back for a while now, I have received no call from the gym but instead a debt collector! And they won’t do anything about it, these guys will straight up rob you.
STAY AWAY… LOOK AT THEIR BBB REVEIWS
Even when I was going to Just Fitness they would close randomly because they didn’t pay rent.
This is how they charge $ 9 a month. (they never stop charging you and make everything a hassle, even if you never stepped foot in there gym!)
Oh and here is the cherry on the cake.
I tell them I never received notification and they say the mailed me letters to my address 4449 Springcreek… I tell them that’s not my address, they say not anymore? I said Never! I’ve had the same address since I moved to Texas. They said well… you still owe us and need to pay.
Thieves! If this or something similar has happened to you with the crook company let me know and share your story with us!

This gym publicizes a lot about adding /​referring a friend and or family for just $ 9 and no enrollment fee. Which is indeed a good deal ad last month I referred a friend .This month when he went to pay the fee it was 30+, when asked the manager was extremely rude towards us and on the top of voice he kept saying you guys are not family, how can you be family? How can he enroll him to a friend and family plan? According to that man, (who claims to be the manager of the gym) family is spouse or children. Really??? Is this what is meant by family? May be in his book but for me and most of us just blood or social relations doesn’t make family. He was extremely and awfully rude, it was highly humiliating to stand at the reception and even arguing to explain its not us is he who was rude to us, the customers to the gym.
* Below standard rude set of staff
* Dirty Classrooms, restrooms
* Most of the time no hand soap in restrooms
* No Sanitizers in gym area
* In classrooms not enough hand weights
If the instructors were not good enough I would have no reason to see that gym ever in my life.

Great club!!! Great staff! Best price in DFW… why join the big health club chains and pay 3x the price when you can join Texas Family Fitness and get a better product for ¹⁄₃ of the price!

Really enjoy working out at this club! I came to check it out cause I needed to lose some baby weight I was so nervous and scared because I’ve never joined a gym before and the GM Justin made me feel really comfortable and answered all the questions I had and wanted to know what my goals were! He even let me have a pass to try it out before I signed up and I’m so glad I did! It’s always clean and the kids club is great with my child! The staff is always helpful and friendly! Love taking the classes and they have lots of machines and free weights! Plus you can’t beat the membership price!

I’m pretty stunned at the negative reviews of this place. I was hesitant to join based on seeing them but have a couple of friends who recommended it and convinced me to join.
First, who places a high importance on the ease of quitting a gym? Most gyms I’ve belonged to require you to cancel in person. That’s standard.
Second, crowded during peak hours is also a standard for pretty much any gym. Now crowded all the time might be an issue. But not crowded at all during peak hours should be a tale tell sign that the gym sucks. I’ve gone a few times during peak hours and though it was busy I only had to wait on a machine once and it was just for a couple minutes. They have a ton of cardio, machines, and a good amount of free weights. The quality of the machines and free weights is good and similar to what they had at Frisco Athletic Club when I used to go there.
The kids care room is fantastic! My son is very nervous about going to new places so he went in crying but when it came time to pick him up he didn’t want to leave. They have a huge multi level indoor playground, couch w a big screen tv for them to watch movies, several tv’s w video games for older kids, trucks and other toys, and even have a camera that is displayed on one of the big screen tv’s near the cardio equipment for extra peace of mind. The two ladies that were there watching the kids seemed really nice.
For $ 14.99 and no enrollment fee you can’t beat this value in a gym.

It is what it is: a cheap neighborhood gym with just the basics. As other people have said, it can be crowded at times and the clientele is a mix of hard-​cores and more casual suburban people. However, if you just want a basic workout (weights, cardio, a few classes) this is the place to be.
The staff has always been courteous and professional. My friend had a good experience with his personal trainer, but I can’t speak to this personally.
For me, someone who wants a semi-​regular workout routine at a small, neighborhood gym, it’s fine, but it might not be the best choice for everyone.

Well, its ok. I really prefer Just Fitness over them. Its soooo packed and its hard to really concentrate on your workout because its random people standing in your way. I just try to get as much of a workout in as possible and just leave. I do like some of the upgrades in machines, but that’s really about it.

Unfortunately, my only experience with this gym has been with its customer service (or lack thereof). Texas Family Fitness used to be Just Fitness4U. I signed up as a Just Fitness client in 2013. I wound up going to the gym very little in the last year due to the fact that I got a new job and got married. My husband and I moved in together after the wedding, and our home is a good distance from the gym. I tried emailing the gym to request paperwork for cancellation (I know that companies always need notification in writing, so I need to request a form that I could mail in). Upon not receiving a response, I called the main line (Dallas location) and when I pressed the number for the Plano location, I got a disconnected signal. From there, I went to the Just Fitness website and got a direct phone number to the Plano gym. Upon calling, the phone went to voicemail, and it stated, «Thank you for calling Texas Family Fitness, formerly Just Fitness… please leave a message.» At that point, I realized ownership had changed to Texas Family Fitness. No problem. I left a voicemail and asked for a return phone call regarding membership cancellation. I never received a phone call in return. I wound up emailing the Just Fitness email address four times thinking they surely linked the old email account to a new one (no luck) and wound up leaving a total of four voicemails over the course of about 3 weeks. I never received any kind of response. Finally, I took the time to drive to Plano today to cancel in person. I noted the lack of response when calling and emailing and just got an, «Oh, we’ve had some issues with all of that since changing ownership. Sorry.» I was then told I would have to call corporate if I didn’t want to be charged a final payment since I’m nine days out from billing (if you cancel TEN days out, you don’t get charged). I used to work at a spa and am very familiar with memberships and how customers are charged/​memberships are canceled. The Plano location could have adjusted my account easily and made sure I wasn’t billed again, but they did not. They directed me to corporate. Upon calling corporate, they would only quote my contract and wouldn’t engage in a conversation about their lack of response over the last month. I explained that I understood very well that they needed cancellation in writing, but it is hard to provide that when no one will send me the cancellation form or return my phone calls. In the end, I was told it was my fault, and they could «do nothing» to help me and not charge my account again.
I am going to be charged $ 32 that I really don’t have to have; however, I am infuriated over the principle of the matter. Good companies offer great customer service. In this case, Texas Family Fitness did a horrible job transitioning into ownership. I never received any kind of notification stating that ownership had changed. They didn’t link old email addresses to new ones, and they apparently changed phone numbers while still leaving a message up stating that the caller was leaving a message for Texas Family Fitness. They are obviously out to make a buck (check out all their complaints on the Better Business Bureau website!), and that’s fine. In my case, they are making a quick $ 32 that guarantees the fact that they will never receive another dollar from me, my family, friends, and/​or anyone else who asks me about this gym.

this gym is kind of like planet fitness in that it’s cheap. but unlike planet fitness, this place offers classes. the facility is pretty decent, but you get what you pay for. the equipment is in pretty good shape. they crammed a lot of equipment really close to each other which is annoying. this place gets pretty packed during peak hours.
the clientele is pretty mixed. you have everything from meatheads to old people. the majority of people here do not follow gym etiquette like re-​racking weights, putting equipment back in it’s place and wiping down the bench when you’re sweaty ass is done! this is only a temporary gym for me until august.