Sam’s Club

Okay. I’ve been a member since 1998 and have always been pleased with the service and prices. Occasionally, I’ll grab a hot dog combo. Well for the very first time ever seen with my eyes. I watched the server take the trash out and then start serving food right away without gloves on. Ew! I mentioned this to management and her expression matches mine. She knew who it was immediately, that tells me that he has done this before. I alerted the server that I saw him and was disgusted by it, as he saw me darting towards mgmt. he should know better.

We are regular shoppers at Sam’s bit please do not buy the lobster tails! Yuck Yuck Yuck.

This sams club is much better than the one on Coit and is probably my favorite club. It is always clean and we’ll stocked. The worker’s are always friendly.
I sometimes choose to drive out of my way just to come here.

Not the same service like there competitor Costco. Will not be shopping at any Sam’s

I love this location! I never had issues here. I went to get rotisserie chicken today, and the man behind the counter actually walked around the counter to hand out the chickens to the few of us who were waiting. I thought that was so nice. I appreciate great customer service!

I like how this Sams Club is so close to my place, and easy to get to. I had to return something today, and it was a quick and easy transaction at the front register immediately entering the store. Even if I don’t have an exact list of what I need or want, I always end up walking out of Sams club with a full cart! I must say, they seem to have a small inventory of certain items. If you see something you like, hurry and take it before it’s gone. Last week, I bought a stainless steel trash can from here that was on display, and the very last item. Because it had a few minor dents, we requested a discount. Thankfully, the manager sold it for 25% cheaper than the original price. I thought it was a great deal, and it was nice that they could negotiate a discount.

This Sam’s Club CLUB is closer than it seems compared to my regular Sam’s Club. I respect and admire all races! But this a newer store and I favor the like the clientele more. More Aryan and WASP like me.
Gosh where to start!
The club has the newly revised layout. Less of the aisles all in the same direction.
In stock everything with the eye candy like TV’s and electronics as you walk in.
A far more manageable food section. Item’s are placed at high and low levels.
Clean. Immaculately clean with no disinfectant smells. This includes the mens/​womens room (I asked)
Friendly staff plus and app to help you find your way around.
Free WiFi!
The lines move faster.
Closer in parking! Honestly — they built to much parking. But if Walmart Heiress and hyper-​billionaire, Alice Walton decides to fly in on one of her many Bell Jet Helicopters, she will have ample room for her pilots to land. Plus her security team.
The store is quieter. Even in high traffic areas’s you can carry on a conversation.
Good cigarette section with GREAT prices and a HANDSOME sales associate running the desk.
The gas station carries the GOOD gasoline and is priced about twenty cents less than any competition.
Highly recommended.

Sams had an issue with our Sams credit card and we were instructed to go to the store and have our membership/​credit card number changed. We were fortunate enough to be helped by J.P. at the customer service counter. He had to call and deal with Sam’s credit department and they made it real confusing and time consuming for him (and us) but he kept his cool the whole time and made it as pleasant as possible. J.P. ‘s professionalism and his customer service skills should be commended.

Maybe I need to go back when it is less crowded (not in the middle of the last Saturday before Christmas)… I found the store very cluttered and disjointed with a ton of mid isle displays and end caps. Also, the angular design of this location especially with regards to the departments along the walls (dining area, frozen foods, etc) made for a really odd flow. Shoppers were very much in each others’ ways trying to move since there was no common direction. Traffic in and out was slow, and the parking lot congested. On the plus side, it is convenient to 75 coming from either direction. Product was all standard Sam’s Club stuff. I will stick with other local locations for my Sam’s visits.

I recently switched from Costco to Sam’s. They offered me a «plus» membership to take full advantage of benefits so on and so forth (plus a $ 25 gift card just for trying it out). I decided to downgrade to regular membership. Houston, we have a problem. Connie, the store manager said that she needed the $ 25 gift card back in order to refund the difference of what I paid (for plus membership) vs. a fee for regular membership. How could I give back the card when I already used it since they told me enthusiastically to use the gift card towards my purchase last time I was there! Connie didn’t handle this properly. She doesn’t understand the basic premise of customer relations. As such she told me, «what should I do, terminate the employee for telling you the wrong thing?» or «if we gave everybody free gift cards, then people would be doing what you’re doing now!» Did she just really accuse me of something bad? She is clueless by the mere fact that she didn’t know the difference between «doing things right» and «doing the right thing.» She was convinced that she was doing the right thing. WOW! This 1 star rating is for Connie. She made me feel like switching membership from Costco was a huge mistake. I am calling corporate office tomorrow to address this issue. I was under the impression that Sam’s club is better than this. To be continued.

Just what you expect from a bulk warehouse

I live in California now but I grew up in Allen, TX and have been coming to this Sam’s Club for about 8 years or so, my parents have the membership.
Getting things in bulk here is really nice. I like the large bulk snacks and the packaged fish filets are really convenient.
I also like how they have seasonal things at the front of the store, like patio furniture, fall wear, winter gear, all at a great price.
One gripe I have is when they stop selling certain items that I’ve become accustomed to getting after a few months. Quinoa is one really good example. My mom and I depended on the great price on quinoa that they had but now we can’t find it in the store. Is it just not that popular here? In California I shop at Costco and they keep it in stock all the time!
Anyways this Sam’s Club has served me well and keeps serving me well when I come back to Texas to visit my parents. Great place with great prices!

This Sam’s Club is really nice. We often go there and get a hot dog and a coke before doing our actual shopping. At $ 1.50 it’s a hard to beat deal.
The prices are standard for a Sam’s Club, and the people are always very nice. I enjoy how they are quick to help, and quick to offer samples, and quick to help you get checked out.

The employees at the club are generally nice and helpfull. However do NOT use the ATM inside the store. It has malfunctioned twice for me now with in a six month period. The local employees cannot do anything and you will have to go thru your bank/​credit union to recover your funds after the ATM records the transaction but dispenses nothing.

I am a person who love to stock up. Going to Sams Club is great. Bulk buying is the thing to go. Love it!

The people at this Sam’s Club are sooo nice and so polite. Like seriously! I don’t know if there’s something in the water, bu EVERYBODY that I encountered was like, «Yes sir. No sir», or «How are you doing, sir?» or «Are you doing fine, sir?» I was just like… whoa! I must have fallen in the twilight zone. I’ve experienced nothing like this at any Sam’s Club in Houston. Or even at Costco!!! Impressive.
Not really a whole lot I can say about this Sam’s Club. If you’ve been to one club, then you’ve been to all clubs. It was organized, they had the stuff I wanted and then some. If you work out, you should try the MuscleTech supplements products that are customized for Sam’s club. They are essentially regular MuscleTech products that are sold commercially at your local nutrition store or online but A LOT cheaper.
The hot dog offered at Sam’s Club is like the one at Costco. For $ 1.50 you get a hot dog and a drink. However, I do believe that the Pizza at Costco is better though.
This is a nice Sam’s to go to. Definitely nicer than the one I go to in Houston.

Got to be candid. We shop Costco’s first which is about a half more south on North Central. If Costco’s does not have what we want we drop by at Sam’s. Usually purchase our gasoline here are Gas Buddy will many times have this location as the lowest priced in the area. We never find the gas pumps all that busy, perhaps because it is located to the side and behind Sam’s. This Sams is larger that the one closer to us on Coit and has more variety to offer in almost every department. The meats, produce and frozen foods are larger that the one we usually shop. The store is kept clean and usually, not always the isles are kept clear of pallets and merchandise. Blocking the aisle with merchandise bugs me as two baskets cannot pass each other without one bumping into the other. Went there today to get some tax software and found their prices more than on the internet so I did not buy.

We use Sam’s Club for our small local business. Once a week we place orders through click ‘n pull and pick up at our selected time.
Sam’s has a variety of items that provides for our shop well, and the click ‘n pull system is a great set-​up. I wish their website worked better, we often have issues. However when we do have problems, we just call up Sam’s and they take care of everything for us! Great concept.

I am still a Sam’s Club fan. I returned a tv this morning and got a full refund. Lee, the manager was very gracious about me returning it. I would have been happy with a replacement but couldn’t make a decision. I’ve made returns before without any issues but this return was a little different. I’m still stunned at all the polite people I spoke with this morning, no smart alecky or snide remarks at all. They were going to make me a satisfied customer. This is what Customer Service and Satisfaction is all about. No wonder I go there first. oh, and NO bad behavior on my part either. And No, I’m not paid to make these remarks.

Great for stocking up on everything if we throw a party, and everday items.