Primrose School of West Plano

My child attended this primrose school for a couple if months before we had a new addition. We moved her from Primrose Castle Hills (the very best) to this location to be closer to home as we live close by.
Holy crap was that a mistake! We had a few years of primrose already and were familiar with the curriculum and order of things. However during our time there clearly were some issues going on in the administration.
First, the person i spoke with during my initial consultation was gone by the time we enrolled.(a few weeks later) In that time, the prices had gone up as well. I had to do some explaining and questioning to get the rates i was quoted. To their credit i got the quoted rate.
Discipline was very, very, lacking. I don’t know if its due to the revolving door of teachers or lack of enforcement of the curriculum but boy were the kids unruly the times i was in there. The teachers i saw were just barely adults so I’m sure inexperience had something to do with it.
My child was miserable here. As a kid who had been at primrose schools her entire life i thought the transition here would be easy. But they had her in a class lower than the one she was in prior… She found the kids too young and rowdy and she was not liking the teachers… Which may have been because they changed very often.
When summer came around we (happily) went back to Primrose Castle Hills. The facility is awesome but the staff and management is seriously lacking. Hope they get their act together soon. Plano parents aren’t even slightly nonchalant when it comes to their kids.

High teacher’s turnover. During one year at early preschool, my child had 7 different teachers. Of course, even the best teachers may leave the school for any number of personal reasons, but my feeling is that maybe the teachers there do not feel they’re being treated well by the administrators. And if the teachers aren’t happy, it may not be the best environment for your child. Little children need to be able to form strong relationships with their caregivers, so think twice about Primrose School of West Plano where the teachers come and go frequently.

I originally posted a review just ONE year ago of the Primrose West Plano Facility. I now one year later feel VERY strongly to write and update my son’s BAD experience.
It is hard for me to write anything negative about anyone or any place. However, I want to share mom-​to-​mom so I can give some hopefully appreciated insight to whoever reads this. I feel like I can relate to you because the journey to find a good credible, safe, happy, and healthy environment is big pressure situation. Looking into my son’s eyes I know he depends on me and me only to make the right choice for his every day experience. He is still so new to the world and these first years are SO IMPORTANT I cannot stress that enough.
Again, notice my review going from a 5 star rating to a 1 star rating. This is because I now would consider this a completely changed environment. Again, COMPLETELY different. NOT the same place as when I first enrolled him to Primrose West Plano. Very disappointing.
I remember being SO excited about this facility for my son initially. I certainly would have appreciated a heads-​up before investing SO much well earned money as a single mom and also investing time in a private school that boasts on their «best early childhood education»
My son as of October 2014 now does NOT attend Primrose School of West Plano. I pulled him from the program after SEVERAL inexcusable events.
I will not be listing any one particular event since «the list» is extensive. I will say my stomach turned on several occasions as a parent who deeply loves her child. The only sense I can make is what I will write about the underlying issues.
Here we go.
The Primrose West Plano facility dramatically changed with the extremely HIGH employee turn over with the beginning of 2014. My son’s lead teacher changed TWICE within the same year from 2013 to now 2014 happening MID SCHOOL YEAR. This put extreme stress on the little students who depend on constancy and trust when they are away from their safe home environment.
From upper management to lower management there was a COMPLETE shift of staff since there had to be so many new hires over a short amount of time. Since my son joined JUST one year ago there is now only one staff member who remains that was there since the opening of the facility. There must be some serious problems here.
With the changes there was no parent communication on behalf of Primrose West Plano of the changes. Uneasy mommy feelings were loudly voiced on my part. Not only was I confused but my son also would frequently ask where his «old» teacher went each time it happened.
Insert rant here: SOOO much for a warm welcome. ((Hey there kids! Meet your new stranger teacher that mommy doesn’t even know about.)) End rant.
The new teachers were extremely overwhelmed and it clearly reflected on the kids.
Note: There are a split of morning teachers and afternoon teachers per classroom. I see why Primrose does this. Ideally that gives a new fresh well rested teacher to be with young kids for the remainder of the day. Though higher energy levels and enthusiasm were not noticed.
My experience with morning teachers in my son’s class were not unpleasant however nothing special. My son regularly would not want to go to class and the morning teachers wouldn’t do much to make him change his mind.
Experience with afternoon teachers. you can sense they do NOT want to be there. Clearly unenthused with kids but a smile once and a while wouldn’t hurt. You’d think.
Months went by and continue of front desk people hires to new assistant teacher hires continued. No improvement on lead teacher attitudes. I will say there are a select few teachers that seem half-​way happy but the over all mood of the entire staff is down. Again, this the kids feel too. And it showed. Once very well behaved kids that I knew fairly well with sitting and getting to know my son’s little friends started acting out over time. And the unfortunate cycle continued. How do you think that effected already unmotivated staff?
My sweet natured son who has a heart for learning became discouraged over the lack of enthusiasm and passion from the Primrose West Plano Staff.
Advice for Plano mommies and daddies who want the very BEST for your child. Check the other Primrose facilities. I have been SO disappointed in my experience I have not had the personal desire to check into other Primrose locations. I would assume overall Primrose has a great brand and the best intentions. however it COMPLETELY depends on what lead teacher your child has to spend their day with and the leadership within their directors and additional staff.
My son now attends Crème de la Crème Plano location from a friend recommendation who also left Primrose West Plano with her child before my decision was finally made. I will be writing a review on my experience there however am waiting until my son has attended longer so I have more of an accurate review to record.

The people are nice and my girls seem to really love it. They do science projects, enjoy a splash pad during the summer and my 4 yr old is already learning to read and write. We’re quite happy here!