Plano Urgent Care

I’ve been here twice in the last few weeks — once for injuries received in a freak golf cart accident, and again for an upper respiratory infection.
The staff is friendly, and I was seen quickly both times.
The waiting room is large and comfortable, with plenty of magazines and a couple of TVs.
They do have an x-​ray machine, which I needed for my first visit. A prescription for mobic and a muscle relaxer and I was on my way.
They did call me back a day or two after the visit to see how I was doing, and I thought that was a nice touch.
My second visit resulted in 2 shots — antibiotic and a steroid — one in each cheek. That’s never a pleasant experience, but the shooter was kind enough to wait for the alcohol to dry — reduces the sting. The doctor did ask if I was ok with shots, so it appears that I had some options. I just wanted to get better as quickly as possible.
He sent me away with a couple more prescriptions, and I felt much better within a day.
My wife also took my son here one weekend, and was pleased with the experience.

This place counts as an urgent care visit on your insurance, not an ER, which is awesome because they do have an x-​ray machine here (and that’s what I needed). You don’t need an appointment, but you can call ahead or go online and have them call you when you’re up. I called ahead but was told they were empty, and still waited about half an hour in the waiting room with my toddler, and then waited another 15 in the room. The doctor (or nurse practitioner) who came in seemed rushed so they may not have more than one on Saturdays.
I ended up getting the x-​ray here, had to wait for the results, and ended up getting in and out in a little over 2 hours. Still better than an ER visit, but I left being told to use a muscle cream and take ibuprofen (which I was already doing).
The staff wasn’t warm, but they were at least courteous. There’s a small play area for kids in the waiting room, and they play movies on the TVs, but there’s nothing in the actual rooms to keep a kid entertained while you wait and wait.
So, moral of the story, this is a great alternative to the ER, but otherwise probably not a great stop.

Can’t say enough good things about this place. For having to go to an urgent care facility, I was so pleased with the the professionalism and care that I received. The staff was fabulous and caring and took me right back to the exam room. Will definitely go back to Plano Urgent Care. I can actually say it was a very pleasant experience if you need medical assistance in a pinch.

Great staff and short wait times. Go on line and check in there. It’ll save you some time. Thanks to Plano Urgent Care as I’m beginning to feel better and shed these allergies!

I needed to take my son to get his sports physical for his little league football team. I am somewhat new to the area and still haven’t found docs, so I did a quick search for sports physicals and Plano UC popped up. Not only were they close but they do sports physicals for $ 10! I have paid $ 25 and had a co-​worker tell me she had just paid $ 36! Appointments aren’t necessary, so we rolled in on a Friday evening. There were no other patients, so once I filled out my paperwork, we were taken back. ALL of the staff that we came in contact with were super friendly and quick to get us in and out. Customer service is a HUGE deal in my book and Plano UC has it. We will be back!

I was coming down with the flu. First I tries to get my GP to write me a scrip for a Z pack but refused to do so without an appointment. Frustrated I decided to go to Concentra Urgent Care on North Central Expressway and 14^th. They told me they were too busy and we’re closing soon. Instead they redirected me to Plano Urgent Care since they aren’t typically busy. They were most definitely correct… I arrived there at 740pm empty waiting room and the staff was extremely friendly and helpful. She clarified everything with before proceeding with the exam with the nurse then PA/​DR.
Within minutes the nurse took all of my vitals and sickness details quickly thereafter the PA/​DR came in checked me out asked me all the required questions and wrote me my scrip. I was in and out in less than 30mins. Extremely grateful and thankful to the staff and urgent care center for everything today. I recommend this care center to any patient. =0)

Amazing! These guys could not have been more accommodating and helpful! We showed up in the evening and they were fast and efficient, too go along with incredibly friendly… We could not have asked for a better place to help us out!

My husband and I both went here last week and were VERY pleased. There was no wait at all, we only had to fill out one form and it was super fast. Their office was very clean and modern. The staff was friendly and knowledgeable. Plus, for all you parents out there, they have a cute little play area for the kiddos with a TV playing kid movies.

No matter what time of the day or night, if you have any kind of insurance and IF you’ve met your deductible it doesn’t matter… you’re automatically out of pocket $ 500 if you go to any Hospital’s Emergency Room. Your policy may dictate you pay more, but mine is $ 500.
BUT, if your emergency happens during «normal business hours» consider going to one of those «doc in the box» places. They bill your insurance and only $ 25 comes out of your pocket. I know. This recently happened to me.
I had two choices: The Hospital ER 15 minutes away or the Plano Urgent Care which is one mile from me. It was 9 AM. My choice: I’m going to be taken to Plano Urgent Care. From my perspective I was in NO mood to wait for what could be hours in an ER waiting room for $ 500.
I’d never been to one of these «doc in the box» places, but after this experience I’ll be back if ever the need and for sure I’ll refer folks to it for basic medical emergencies.
This particular Urgent Care’s professionalism was excellent. The doctor was very attentive and caring as was the attending nurse. Didn’t wait… was immediately taken to a room and promptly seen.
They’re open Monday — Friday 9 AM to 9 PM. Saturday — Sunday 9 AM to 6 PM. You can call (469−443−0275), walk-​in, or schedule online:

They’re set up to handle: Broken bones, sprains/​strains, lacerations/​burns, coughs, colds, flu, fever/​sore throat, seasonal allergies, headaches, and sports injuries. They have an on site lab and X-​ray.

This place sucks. Spent two hours in the waiting room although there was only one person ahead of me. A staff member was making a personal call because I could hear her arguing with the cable company through the office window. Not a great experience. Stay away!

Absolutely amazing experience! Genuinely friendly staff. Attentive Dr. who’s not too buys to listen or slow down. Kid friendly waiting room and kid friendly staff. Not only did I bookmark Plano Urgent Care on my Unilocal app. I plan to tell everyone I know of about our great experience!
My little guy was up all night with a yucky cough and crying. Plano Urgent Care is open 7 days AND you can «get in line» online before going in!
I checked us in for the first available appointment (30min after opening) and printed off my check-​in receipt to take with me. They also offer their new patient in-​take form online so you can fill it out and bring it with you. What a life saver that was! No holding a crying baby while trying to hold a clipboard abd full out papers.
We pulled right up to the door (awesome parking available) and walked into the spacious waiting room. There was a TV with the news and another TV with the Disney Channel on, I’m already a fan! There were age appropriate toys for little ones and bigger kids.
I was immediately, and cheerfully, greeted. Handed over my check-​in receipt and already filled in paperwork, paid my co-​pay and was done in less than 5 min.
Charles took us back to get us settled. My little guy took to him right away. He was soft spoken and so patient while he weighed my little man and took his temperature.
Dr. Jason was attentive and listened to me explain why we’d come in, and then took his time checking out my little man. He too was patient and very kind. He was very reassuring and rather than just send me off with «he’s got a respiratory infection and it will heal», he offered me some great tips to help comfort and help my little man feel better.
Charles showed us out and made sure I knew we could call or come back if I felt the symptoms got worse, AND they call in 3 days just to check up on us. How cool is that!