NTB National Tire & Battery

Very bad experience. Went in with a coupon for oil change. Sales Associate Jessica M. insisted I must use synthetic oil for my vehicle, when the owner’s manual does not indicate it. She showed anger when I didn’t accept synthetic oil and forced me to sign that I declined. Very distasteful how the shop guys were gawking at Jessica, instead of focusing on their jobs. Battery was not checked, as promised. There are many honest shops in Plano. The coupon wasn’t worth it. I’ll never return to NTB!

I wish I could give zero stars! Where do I start? We were trying to get a flat tire fixed. no one seemed to help or care about us. Joey was very rude and acted as if we were asking for something ridiculous. He appeared to be completely clueless, and had no idea how our road hazard insurance worked. Then Paul, the manager had to help us. He started helping us then started helping someone else! Completely blowing us off! Then another man comes in and joey helps him with his flat right away. All the while I’m still waiting! They hadn’t even taken our keys or anything. About 5 – 6 mechanics were standing around doing nothing while the number of customers piled up in the lobby with no one to help us. The only person I saw working was the one female mechanic. She also was the one that got me paul again… who had disappeared for 20 minutes. Paul apologizes and acts like he didn’t know all these other people came in after us. He tried to act as if he’d seen nothing. Um… you were helping us and then stopped helping us to help the other customers that came in after us… other customers left angry and I would never recommend this location! Terrible sums it up.

After 6 years as a customer, I will no longer do business here. I brought my car in for a quick tire repair due to a nail. I was told that I needed a new tire even though the nail was not in the side wall. When I questioned this, the woman helping me said that it was too close to the side wall and that the patch wouldn’t work. I went to my dealership and the tire was repaired. No need for a new tire. The young lady who helped me at NTB never asked anyone in the shop for a second opinion. Not sure if she was misinformed about the patches, simply did not know about patches, or just wanted to sell me a tire I didn’t need.

I waited 2 and a half hours to finally speak up. I came in for an oil change and some wind shield wipers… Then it was suggested to me to get 2 new tires… there was no one there when I arrived… And I made an appointment… I would not waste my time here again. To top it off they didn’t fill up my windshield wiper fluids or reset my oil change monitor. I had to go back in and make them do their job. Do not come here!

I had a coupon for a tire rotation and oil change. $ 19.95. The guy sold me some oil additive for $ 6.00. They said it would be about 45 mins I was surprised when I was told it was finished in 20 minutes. As I was about to get in my car I noticed that my tires had not been rotated. When I looked at my receipt it said that they were not rotated. I went in and asked the manager about it he was puzzled and went to check out my car. Next. He showed me that my front tires were too far gone and he could not by law touch then unless he replaced them. WHAT? I expressed my level of displeasure with his explanation and he said. Sorry. He would tell the guy who I delt with to make sure he didn’t do that again.
So. Now I seemed to have paid full price for just an oil change and am stuck with tires they won’t touch.
Now that I have thought about it. What if I had not noticed that they did not rotate my tire and I kept driving thinking they had. Could have resulted in an accident.

It took me 3 hours to get a set of new tires. I thought if I went in the middle of the day it would be faster. There weren’t a lot of people there at all but everyone had waited over 2 hours for basic services. I can’t imagine what people wait on weekends!
When they were done, they said my tire pressure light was on but should turn off after driving a couple of miles. It didn’t. I had to take it back the next day, which wasted even more if my time.
They also stripped a lug nut & expected me to buy a set of 5 for $ 70. They recommend services that I don’t need & wouldn’t have wanted to wait for anyway.
Another customer who had been there for a while said he saw the employees in the back were sitting around & playing on their phones.

Ntb really sucks. Every time I went there only because my light is on and I have to change the oil immediately at a late time. And everytime they wanna take advantage of it, trying to fool me. Instead of a really easy and cheap oil change, they wanna make sales, today they tried to sell me tires of 600 dollars, good job. Otherwise they won’t change the oil for me around a late time, and I have to work the next day. Do they know it is illegal to bait you in and refuse services if you don’t pay more? Zero star definitely. Got job done by pep boy with the tires they say will blow in 5 secs.

We suffered a flat fire on our way home to Austin on July 4^th weekend. Luckily we were near NTB. Eddie and his team took care of us super quick. Great service made our misfortune a little less unpleasant. Thanks guys!

In January, my husband took my car in to get two new tires (at another location but same company). Recently, we started noticing a very loud metal clunking sound. After checking under the car and not seeing anything, my husband took the car to the N. Central Expwy. location yesterday. The mechanic said he heard it, too, at first, but later the noise went away. He said if we had another problem to bring it back in. Today, we went to Discount Tires where the mechanic immediately came to tell us that when the hubcap was removed, a lug nut fell out. This shows someone wasn’t doing their job. Why didn’t NTB check? It wouldn’t have taken any time. So we went back to NTB (N. Central) where my husband informed the man at the desk. He said we could bring it back in and they would take care of it. Take care of what??? It was taken care of by Discount Tires where we will be doing business from now on.

Wow, great customer service! My tires wore out 15 thousand miles before they were expected to. The store manager Gabe felt bad and gave me a very fair proration credit towards a new set of tires. The staff was very ethical and completed an alignment check and advised it was not needed at the time. Very happy with the entire transaction and felt the staff really had my best interest the entire time!

Another review for NTB.
Needed the wheels on my 97 Lincoln Mark VIII swapped after I bought new ones from the Tire Rack. NTB did a great job handling it.
$ 10/​wheel to swap them over and it was done in about 20 min total. Including unwrapping the new wheels/​tires from their shipping material.

Definitely can’t complain. Make an appointment online for a secure time and the cheapest price. Friendly service and they didn’t try to sell me stuff I didn’t want/​need. :)

*Be ready to spend a fortune to get a better treatment.* I have the NTB coupon which I got thru ‘Community Appreciation Program’, which gives discounted oil change and free tire rotation. Let me tell you, these guys wont like to take coupons. The attitude of the employees and manager at this center is that people with coupons are no worth their time. They changed the oil and gave me an estimate of $ 2500 on different things to be changed on my car. I said I need some time to look at it, and informed him that I will get back. From that moment on, they behaved as though you are some nuisance. The way of talk went from normal to rash. The manager slammed the door while I was walking towards the door. NOBODY deserves a treatment like this !!! I asked him whether the free wheel rotation is done, and he said I need to do the alignment (which costs minimum $ 80) for him to do the rotation. The reason he said is my car tires have uneven wear, and so he will not do it. The ‘Community Appr. Program’ coupon doesnt ask for alignment to get free wheel rotation, as I have got it done from other NTB locations before. This is the second time I have gone to this location, and both the times they didnt do the wheel rotation. Last time, the reason was they didnt have time to do it. Dude, the uneven wear is caused by not doing the rotation. Lesson learned, dont rely on NTB. I decided to go to some other workshop and get the rotation done. NTB will only make my car bad. Guys, STAY AWAY from this location. They wont treat you as you think if you are not ready to spend money on things which they recommend. Better go to some other place.

I have never been a customer at NTB before. Most of my car maintenance needs for my current car I’ve either taken to the dealership or to Discount Tires and that’s it. So taking my car here this trip was for emergency purposes only. Not life or death type of emergency but just something that I prefer not to wait till the next business day on my regular tire store type of emergency.
I just want to preface that I still love Discount Tires but there’s room to love more than one tire shop isn’t there? NTB’s edge is that their store hours are longer and obviously more convenient. They open 7 days a week.
So preface to my story. I just drove back from working out and got into my garage. I hear this continuous noise coming from the rear of my vehicle and it honestly sounded like a running hose. I even went as far as to the side of my house to see if the foundation hose was turned on. It wasn’t so I deduced it was my driver side rear car leaking air like crazy. I checked it and sure enough. it went from 38psi down to like 19psi. So crap. This was like 6:10pm on Saturday. My regular tire store was already closed but I called Discount Tires anyway just in case someone was still hanging around but alas no one. They didn’t open tomorrow either. So I went through some options in my head.
(1) Change tire with spare. I could do that. I suppose. Believe it or not I’ve never changed a tire before simply because I’ve never needed to but I have people I know to ask for help. But I really didn’t want to change a spare. My personality is such that I don’t want just a fast solution. It needs to be a fast and thorough solution.
(2) I could wait till Monday and just risk the drive to Discount Tires the next day and get it fixed or replaced then. At worst, I’ll get to nearest gas station and air it up if it really gets bad. But even this option made me feel uneasy cause I don’t want to risk any damage there.
(3) So third option. I did search online to see if there were any tire stores opened this late. Sure enough, NTB came up. YES.
I called NTB. The guy on the other line tells me. okay, but you better get here quick. Thank goodness I was very close and was able to get my car there very quickly.
When I got there, this hispanic bald guy was the one who worked on my car. Turns out only a patchwork was needed but it took about 30 minutes and there was an open window in the waiting area that allowed me to see exactly what was being done.
When he got done with the patchwork, I go to the front desk and pull out my wallet and inquired how much it’d be. The guy at front desk (looked like the manager on duty) said that he didn’t open up a ticket so no need to pay. He said you can take it up with the guy who worked on your car if you want. I was surprised to say the least. I’ve never done business at NTB so I’m not in their system and I was the only customer so I’m pretty sure those guys wanted to close up and go home. And still they didn’t want to charge me anything?
I went outside to the front as the guy pulled my car to the front. I asked him what the damage was and he said only a patchwork was needed and no need to pay. Well that did it for me. I took out my wallet and gave him a $ 20. Gave a hearty «thanks a lot, appreciate it guys, and have a good night».
So yeah, 5 stars. Nice to know I have a close emergency tire place nearby.

Beware! NTB apparently has an unadvertised «policy» that they wont change YOUR brake pads unless you buy THEIR stock brands. I even called in advance to ask if they would change brake pads [i.e. put MY specified pads on the car] but when I arrived on-​site they refused to install the proper pads I had brought with me. So, these guys are lame!

I love my car. It’s reliable, gets great gas mileage and is going to keep on running for another 100,000 miles without any issues. Chicks do NOT dig it.
So when something goes wrong, I grab two of the kids to use as jack stands, lift it up and get to work. Usually this is a good idea… sometimes it’s not.
Noticing that the car needed an inspection and new tires, I headed in to the inspection place. Fail. Turns out I didn’t adjust the rear brakes correctly last time I replaced them. They work, but the emergency brake wasn’t working correctly. I drove away annoyed and thinking that I was going to be illegal until I could take the car apart this weekend… again. Off I headed for the local NTB where I had an appointment for new tires.
Tires were waiting for me already since I had ordered them from a «discount» tire place on the internet. Paperwork was written up, and I noticed that they did brake inspections there. I asked the price and was told that it was free. Free? Yeah right! A mechanic saying an inspection is free is like a Scientologist saying that a personality screening is free. It sure is up front, but there’s already going to be his hand in your back pocket bogarting your wallet as he says the word «free.»
So, I nervously watched my car get wheeled into the bay and wondered if I was going to have to make the «Legal car for Ramen» trade when all was said and done. An hour was promised, so I settled in to kill my blackberry battery for a while.
One hour later, I watched the car get driven out of the bay and I made my way to the front counter, a knot in my stomach and my credit card sweating. «How much?» The front counter clerk said «Nothing extra. David said that you owe him a coke.»
My jaw dropped. My brakes were fixed for no extra charge. I waited for the sun to disappear from the sky and a plague of locusts to descend. But no… it was not the end of the world. It was great service.
I’ll be going back and you should as well… and ask for David!