Neiman Marcus-Willow Bend Mall

I literally live 8mins away and I always pass this Neimans up to go to the NorthPark location (with very good reason). They need to close this location down for a good month and restaff this place. Did they get their staff from Walmart? They are totally, unknowledgeable about their products and make you feel like a burden when asking for specific products. I HATE THIS LOCATION WITH PASSION! The store manager needs to coach the whole store, maybe he should spend a day at NorthPark to see how his staff is really supposed to treat customers. I literally had an associate make eye contact with me as I was looking for assistance and the dumb blonde carried on with her conversation (WITH ANOTHER ASSOCIATE might I add) and totally ignored me! Same thing happened at the La Mer counter. Just because I’m young (and bla… Nvm) doesn’t mean I can’t afford anything. I literally sit on $ 50 undies. Treat me like the people who dress up to window shop (even though that can’t afford a thing). The wealthiest people aren’t flashy!
On another note: at least their lavatory is nice.

This review is for Mariposa– the restaurant inside Neiman Marcus. I ate at Mariposa with my sister and two of her friends when I visited her in Plano, TX last July. The menu was very small and sophisticated, but I found something I cant stop thinking about. I ordered the Lenox salad-​chopped chicken, mixed greens, avocado, bacon, garbanzo beans, blue cheese, tomatoes, olives, red wine vinaigrette. I got it without the avocado, olives, and blue cheese because I’m all about texture and those ingredients don’t mesh with my palate. The salad came just how I ordered it, and it was the best, lightest, and most fresh-​tasting salad I’ve ever ordered from a restaurant. The red wine vinaigrette is a dressing I wish I had bottled at home, it was so good! At the end of the meal, we were served mint chocolate candies in cute little Neiman Marcus paper pouches, and since 2 guests at our table don’t eat chocolate we had extra to take home! This would be great except Plano is so friggin hot they melted as soon as we stepped outside. I learned my lesson and I will eat all chocolate indoors next time I visit. ;)

There is a quote attributed to the late Stanley Marcus, and I’m not sure it’s correct, but he supposedly said, «Be nice to everyone, because you don’t know who has money.» From some of the posts, it seems some people have not had a very pleasant experience with the sales personnel. The experience runs both ways.

Neiman has the worst customer service on earth! I always shop at Neiman for one reason they carry some big brands! However it’s the ppl they hire! They don’t care about you if they (in the back of their minds) think you won’t purchase anything then they ignore you as a value customer.

Horrifying Tailor.
I bought a suit at Neiman Marcus Last Call on Preston in Plno near the end of 2013 and brought it to this Neiman to be tailored.
I am not sure why I brought this suit to Neiman proper. Whatever – I should be able get my suit tailored at Neiman being a retailer of fine goods.
My suit was not cut very contemporary – but it is a business suit and it wasn’t terrible.
I was not measured by someone cut very contemporary either. Measuring felt a little weird. I am not sure to describe it – it was somehow different from other fittings. I’ve owned about twenty suits in my life time.
I picked up my suit a week later, slipped it on/​off and took it home.
I should have spent more time with that suit when I picked it up… The waist was huge! There was no tapering of the suit around my midsection. The legs were nasty as well – very wide leg. In my head I thought of them as hakama pants.
Neiman had indeed created an anti-​suit. It made me look fatter! It’s was it was tailored with the thought that I was just going to get fatter in mind. A slob tent.
I tried to wear it a few times, but I always felt really self-​conscious in this thing. I don’t really get self-​conscious in clothes. I am pea-​cocking all o f the time; my nickname is rooster.
I got the suit tailored again by my regular guy (A+ tailoring in Frisco). It kinds of helped, but truly all the kings horses and all the kings men could not put this frumpy dumpty together again.
The only time I’ve worn it since then was on winter trips to Chicago when it is 20 degrees F.
In those instances I have to wear running tights beneath the pants and a full sleeve thick cardigan under the coat.
I actually rid mysef of this cursed garment in early 2015!!! I felt great, I should have burned it.
Bringing this ramble to a close
…be on guard against land whales measuring you to fit a suit.
Spend time looking at your alterations when you receive your clothes back.
Get a regular tailor and use him – he will do more to make you look great than you can imagine.

I LOVE this Neiman’s. The customer service is great and Jenny at Chanel (cosmetics) is amazing!

Is this Kohls?! NMarucs staff act bored, unknowledgeable, not customer oriented. 1 female assoc. NEVER asked what I was there for, made age related comment as to styles… Mgr never greeted but looks you up/​down as she walks by. I designed for a couple labels carried here. NM shld train on CS, communication! MALL is a bit plain, with tacky attitudes!

Beautiful store with amazing customer service. I love the lighting, inventory and cleanliness.

They have a decent inventory… I enjoy coming here to browse the cosmetics section and there’s always a new women’s fragrance to try. The girls at the counter are always so helpful and friendly. For the man in your life they do have a nice selection of men’s shoes and ties. Love looking at the ladies shoe section as well although they are pricey… it’s nice to browse, kind of like a museum! Parking on this side of the mall is not as crazy as over by the food court. So I definitely recommend parking over here and making your way through the store to browse while you’re on your way to other parts of the mall.

This review is for the Louis Vuitton boutique inside NM.
Was immediately greeted by Ceasar and had a lovely experience. I told him what kind of purse I was looking for and he made an excellent suggestion that I ended up purchasing. Very professional and courteous. Thanks, Ceasar!

This review is for the Louis Vuitton store inside of Neiman’s. I have a long history of purchases at Louis Vuitton and for some reason the sales associate at this store is very rude. He is also the manager (Kyle), I went in for a repair on a key chain i had bought a month before and he told me there was nothing he could do for me because it was natural wear. The silver on the ring was completely gone and I didn’t use it very often, I don’t know if his behavior was because of my age (19) or what but he was very rude. Though I’m young I have money to spend in there and they seem to judge you on your appearance even when you buy something. The LV store in the Galleria and North park are by far much better with customer service. This was about 4 months ago, and since then this store has lost out on thousands of dollars in sales from my family. As far as the Neiman’s they are very helpful and Jason in the mens department is very kind and helpful even when not buying anything.

Although it’s not a large NM, it has an OK selection of goods. A very small men’s department. The café is nice and I haven’t had a problem with any of the staff at NM.

Worst worst worst experience I’ve ever had in Chanel. Kim was extremely rude. I was thinking about getting the Chanel Jumbo Flap but after that experience I will never get it from that Chanel in Neiman Marcus ever. I would rather go to the actual Chanel botique. If I’m about to spend $ 5500.00 on a purse you better have at least some respect for your customer.

Walked in and browsed men’s clothing, was not greeted, acknowledged or anything. I know I looked too schlocky. but it was disappointing because I want to buy some new suits.
Was looking for a couple of suits and decided i splurge and I mean splurge on ties and dress shirts. Asked one of the dudes a question, he was more than willing to help. The other who walked by me looked a little displeased after I purchased 1 suit.
Don’t judge a book by its cover, i may have more money than you think! Over all like there selection and quality just not a fan of the service.

This store is quite small compared to NorthPark and downtown, but I still come…
This location has got to be a good 30 – 40 min drive from utsw– but my reasons are:
–great after Xmas sale (last location I drove to on ¹²⁄₂₆)
–plenty of parking
–only store with louboutins and chanels in my size, 37.5, left on the sale rack.
There you have it, I come here for the shoes and pretty much leave. If I still have enough energy left, I’ll swing by Anthropologie for denim.

Mama and Ilove the chicken on Thursday’s, the coconut cake and coffee! It’sthe perfect lunch! They have a new manager, Tanya, she went out of her way to take care of us. Very nice!

My review is based on ratings showing average of 2 departments:
— Luxury Handbags — 5 STARS
— Louis Vuitton boutique — 3 STARS***
I’ve worked with 3 associates from the handbags department and all 3 were great. Friendly yet not too pushy. They also have a nice little Chanel boutique.
***For Louis Vuitton boutique, rating would be 1 STAR but sole reason for higher raitng is an awesome associate named Jasenka, worthy of 5 stars. Otherwise, manager (Rosa?) is terrible and other associates are mediocre. Being a former LV fan of over a decade, we’ve now converted to other luxury handbag brands. The associates in luxury handbags at NM, Willowbend as well as at Northpark Center are much more personable and consistent in service. NM has a great returns policy but the rewards points system is unstructured — getting resolution for points not properly rewarded can be VERY difficult & cumbersome.

This location needs work. I found the staff to be unhelpful and rude. However, I did manage to find some nice cologne. Also, I was helped by Audray in the men’s department. She asked about the cost of my Psycho Bunny polo, which I was wearing at the time, and a few other details. Why did she need to know the price of my clothing? Really? I seriously think they hire crazy people at this store. Anyway, this is a store for the older bunch, and it’s grossly overpriced. I prefer to shop at Nordstroms or online. I think this location will more than likely close down, eventually.

i bought a real nice ring at the northpark location and my girl took it to this location to get it resized and to my dismay it is taking months for my girl to get the ring back i don’t think i will buy again from this store and i am to the point that i am going to ask for a refund as she has not had the ring in her hand since christmas… she is getting fed up and an unhappy girl makes for an unhappy man thanks neiman… the latest and this is in insult to me Unbelievable voice mail this morning from Jen Easley in Designer Jewelry:
«NRC (National Repair Center?) told me Gurhan approved your repair January 24 (?!?) to resize to 6 at no charge. It should take 4 – 6 more weeks!!!»
I called her back and left a message that I had already waited 9 weeks and that this was ridiculous and unacceptable – asked who I could speak to to escalate the matter…
Either Allison Hunter really pulled some strings, or the NM staff is more confused that we thought (my guess), but my ring just arrived!
I came home last night and had received a signature required delivery notice from FedEx. I traced it and found it was from NM. They were supposed to ship to the store, so I have no idea what happened. But I have it, it fits, and I’m happy. :)
Finally.

Unfortunately, I found the male salespeople to be unhelpful and somewhat arrogant, whereas the women were very accommodating and receptive. People could, by all means, just shop solely online and then what would be the need for mall.