Lifecare Hospital of Plano

My Mom is suffering from Pneumonia right now and I’ve received nothing but attitude from the Case Worker to the nurses. Yes, the Respiratory team seems very nice, but I don’t know how competent they are? I know that we worry when my Mom is there by herself. We’re taking turns sleeping at the hospital because she cannot speak and if she pushes the nurse button, they WILL NOT COME. If I could give this hospital a zero, I would. How would the people that work in this hospital feel if their loved ones were staying in a facility where no one cared? I’ve dealt with one decent nurse, and that was the extent of it. I almost got into a verbal altercation with a nurse who took two hours to get a dry sheet for my Mother. I finally found a worker there and asked for the sheet myself. I had to make up my Mother’s bed because the nurse was busy doing something else. They kept trying to explain how they had an emergency that morning and that’s why things were slow, but when I walked out of the room and into the hall, I saw a bunch of nurses talking and laughing. This made me furious because we had been pushing the button to request malox because my mother was having heartburn from a certain medication. Our family was referred to this hospital after our mother was placed in the ICU. LifeCare had this really pretty young perky Rep come to the hospital my mother was staying at, and gave us all of their information. After reading the brochure you would think they were a four star hotel. This place is a complete dump. I want my Mother out of that hospital asap. I keep wondering if they’re keeping her there to treat the illness or to get more money from the insurance company. The first night that she arrived there I spoke to some guy named Rambo who assured our family that my Mother would be taken care of, and that hasn’t been the case at all. Please do not place your family member at this facility. Had I known that my Father had made that decision for my Mother, I would have done something about it. My Father didn’t know how bad it was either, so I can’t completely blame my Dad. I just got home from an overnight stay with my mother and now I’m suffering from a cold. I’m sure their facility is dirty. They’ve left viles lying all over her sheets, and I’m appalled at the fact that their housekeeping unit doesn’t do it’s job. There is no security and just about anyone could walk into my Mother’s room and that really scares me. I do know that this facility will be getting a scathing letter from our family once my Mother is released. Please pray that my Mother heals in that God Forsaken place!

My Aunt was transported here from the ER around 2pm. We had been in the ER since 530am. The liasons said she would get something to eat, but when checked in at dinner time no one had gotten her anything! She had to have insulin because her blood sugar was so high, and she is not a diabetic.
The CEO and her case manager did call me after I complained, making me feel more at ease but this was not my only issue with this hospital.
There is not much continuity of care. When it was time to pick her up I asked the nurse about her edema and she shrugged and said, this is my first time having her. She said she gave her all of her medications. I called the CEO who came to the room. She also was not concerned. She did call the doctor who had already finished rounds. He said he would come take a look in two hours. The CEO said it was a miracle that he would even come back, like I should be thrilled to wait 2 hours.
I also do not like that the clock is right in front of the bed. So, patients just lay in bed and stare at the clock all day.

I would give them a zero if possible. My dad went there because he has COPD and pneumonia. He has dementia as well. They kept him under «restraints» keeping his arms tied to the bed his entire stay which was about a month. He came out with serious bed sores, toe fungus, toenails an inch too long and bleeding, continued pneumonia because they kept him strapped down like an animal, and would rarely feed him because they kept him tied to the bed so he couldn’t feed himself. He was lucky if someone showed up to feed him. DON’T SEND YOUR LOVED ONES HERE. THEY SHOULD BE SHUT DOWN.

If you’ve read my other reviews, you know that my mom has been in rehab for the last 7 months. Her third week after she got sick, she was transferred to Lifecare of Plano.
The facility itself is alright. It’s not old but it’s not brand new.
The nurses and techs are a little overworked and can be snippy at times. Some are better than others, of course. My mom can be a lot to handle and she has many requests, so I can see someone becoming aggravated.
Since my mom had her feet and fingers amputated, she had to ask someone to help her with everything, so having to wait on her for everything can be understandably difficult.
She was at this facility for about a month between her stay at the hospital ICU and her amputations. While she was at Lifecare, she went from being on a feeding tube, to solid food and we think the transition went very well at Lifecare.
The facility is open all day so you can visit any time, even after hours.
My mom’s air conditioner was rather loud. It’s like a hotel air conditioner, only a couple settings and a variable temperature scale from «cold to hot» without any actual temperature settings.