Heather Hood is the medical aesthetician here and she’s really great. She’s friendly, professional and does everything she can to make you comfortable. The business is owned by a female doctor. I actually found this place through the Better Business Bureau to make sure they didn’t have any complaints. I started coming to her around March to get laser hair removal in the bikini area. They had a great package where you either get half off your treatment or a free hair removal treatment for another part of your body. I chose the half price package. The spa is located in the Larry North Finess facility. I usually go early to use their shower and to prep for the laser treatment. I was nervous about the treatments but Heather was very good about going the pace I felt comfortable and talking me through the process. I’m halfway through my sessions and I’m so excited! It’s been a great first laser removal experience. I do recommend that you do your research on the type of equipment that’s available and the pro’s and con’s of each. Try to go with someone that includes the lanocaine(other places I called were charging for it), it makes things much more pleasant.