LA Fitness

My friends and I come here to play basketball and the basketball court has no grip due to all the dust. My friends and I have to grab the dust mop they leave in the corner and sweep ourselves whenever we come just so we have enough traction to not sprain an ankle. Many of our friends refuse to come to this location. The manager has seen us sweeping and just walks by like he doesn’t notice anything. (Hope you read this faux hawk).
Next time I’ll wait until he’s touring some potential members and let them see what they’ll be paying for.
I’ve played at the 635/​Preston and Spring Creek in Plano and have never had trouble with the cleanliness of the courts. And coming from Lifetime, where admittedly you pay more, it is quite a shock to see the difference in cleanliness.
I am seriously considering going back to Lifetime Fitness, it’s closer to home anyway.

Dirtiest pool ever!!! I was a high school and college swimmer. I was looking forward to getting back into the water and working out, it has been awhile. While swimming I couldn’t see the bottom nor could I see the wall. I ran into the wall. I couldn’t see the wall even when my nose was against it. I then ran into 2 used band-​aids and a giant scab that someone must have picked off after discarding their band-​aids. Needless to say I spent more time in the shower than the pool.

Just Started Back After A Long Time…
What I Like & Appreciate:
The facilities are top notch and clean
Good parking
Friendly staff
No hard sales if you know how to mange those
Cardio equipment with lots of GOOD TV’s to watch
Weight machines easy to adjust
Really large free weight area
Plenty of mirrors to scope out hot guys
Appropriate and not to loud music
Upscale members
Needs Improvement:
Dressing rooms appear clean yet they need a full time attendant
Water saving shower heads are annoying

I am looking for an answer as to why LA Fitness turns the air conditioning off during Pilates and Yoga classes. This is Texas in August! Several of us have complained to the manager and was given a phone number for corporate in California. They said they would check it out. One month later nothing. This is unacceptable!!!

One of my biggest pet peeves about gyms is when they’re overcrowded and inherently overwhelmed (the LA Fitness on MacArthur in Irving is one of them). You end up smelling someone’s awful BO or get bruises because the machines are crammed too close, or you touch machines blessed by some uncourteous schmuck’s profuse sweating, the toilets are somehow overwhelmed, there’s dust all over the place, too many machines are defective, etc. You get the picture.
Not at this gym (Coit and G. W. Bush Tollway). Here there’s plenty of working equipment available, the place is clean, and even if you run into some sweaty machine, there are plenty of stations with wipes and antibacterial liquid to fix that. Personally, I don’t need any special attention from any of the staff, or some state of the art «we go the extra mile for you» pampering crap, just let me get in, do my stuff in a clean, uncluttered environment and get out without spending double the time because every machine requires waiting your turn.

could be better. staff is ok usually busy doing something, machines are usually available depends what time of day you go, nothing to complain about

Unfortunately, I can NOT say this about all the LA Fitnesses but this location is top notch. I spend 4 – 5 days out of the week here, I would know! They are never packed and they have plenty of equipment for all your workout needs. (Although I have been requesting the Kettle bells for a while now.) Their staff is very friendly and most importantly for me, very professional. They don’t flirt or try to make you feel like you HAVE to acquire their training services every time you walk in the door as I have encountered at other LA Fitness locations. It’s a gym so it will have some funky smells but all and all, they maintain it pretty clean, showers especially. Their pool and sauna are frequently getting maintenance. I believe that is a good sign.

If you’re looking for a gym that offers great customer service, professionalism and a friendly environment, this gym isn’t for you. My husband and I started out as members at this gym, but very soon after enrolling my husband was hired as a membership counselor. While working at this location for approximately 3 months, this gym underwent many transitions, many not so great.
The original staff, Phillip Williams and Michele Clark made this gym feel like home. However, over the course of the last 2 weeks, Phillip (previous General Manager) was replaced by Brandon Wilson (an Assistant General Manager from another location). Mine and my husbands dealings with this new GM were nothing more than unpleasant and VERY unprofessional. Needless to say, my husband was recently fired (via phone call) without any explanation in the middle of the pay period. Brandon was transferred to the Plano South location just last Tuesday. Jessica Tebes, the current Operations Manager is right up there with Brandon. Very unprofessional. Overall, even if I had not been married to an ex membership counselor, had I known this district and it’s staff were so crooked and inconsiderate of it’s inferiors I would never had chosen this gym, not in a million years. Any prospective member is just another dollar sign to Brandon Wilson and the district’s VP Nehal Kaiser.

I began working out with LA fitness in like…2006. Back when they were in a small storefront waiting for the gym to be built. One day I went and worked out with my ex, went to the grocery store and my card wouldn’t work. I got home and $ 400 had been attempted to be debited out of my checking account. I called the police and met with the location’s manager who began pointing the fingers to one employee. But then called me later on to inform me ANOTHER employee tried to tamper with evidence she found.
The employee also tried to steal a watch from another manager, yet they didn’t get rid of him. After the incident I Never want back and they wouldn’t refund me any money I had already paid for that month, nor would they pay me back for the membership fees paid at the start. They figured I’d just «be comfortable» using the lockers from that point on. Horrible way to treat customers!

Terrible customer service, this guy who looks like he hasn’t worked out a day in his life at the front desk acts like you’re bothering him when he has to swipe your card. It’s your JOB idiot, don’t sit there not say hello or anything, give me a dirty look and swipe my card then go back to your phone. But then again I haven’t been to one la fitness with basic customer service skills. Plus no one racks their weights here. Straight wack!

Great facility and super convenient for me as I was staying a few days on business at the Staybridge across the parking lot. I did a few of their group classes while I was there and they were decent. My gym at home has Les Mills’ programs which I think are better but LA was WAAAAYYY better than working out on the hotel treadmill.

I have been a member for several years now, first at the club off of 75 and Spring Creek. I started coming here about a year ago and I am not impressed.
The front desk staff are generally disinterested. It is as if it is a chore to get them off of their cell phones to ask a question or check court availability and/​or make a racquetball reservation.
The biggest issue I have is lack of accountability. On court 3, the door closure mechanism broke about 5 months ago. It is a safety issue, as the door will not stay closed. I reported it then, and several additional times. Finally, about 2 weeks ago I asked for the GM and show it to him. He said this was the first time it had been reported but would get it fixed within the week. When I was there on Wednesday, it still hadn’t been fixed and then said it was his Operations Managers responsibility. I asked for an update, and he said he would check but hasn’t gotten back with me.
In addition, the courts typically hot and humid — so much that there is condensation on the walls. The group I play with have repeatedly asked for them to turn on the a/​c, with the same responses– my operation manager controls it, or I’ll do it now. However, nothing changes.
We started going to Midway, as they maintain their courts.
Racquetball players, beware of this facility.

Honestly, it’s a fitness center. I worked out here for 2 years, then I moved and it was no longer convenient. I’d probably give it a higher review if they didn’t change their hours. It’s a chain gym, what do you really expect? Customer service was seriously lacking by the time I left (a month ago). At $ 60/​month, it wasn’t worth our money anymore.

How can you even think to complain about this gym? They have heavy weights and a ton of other amenities.

Came to this one because the LA Fitness off K ave was crappy.
Sorry to say this one sucks just as much. It’s almost an identical twin to the LA Fitness of K avenue near 75. Check out my review by the way.
The equipment here has been updated so this one is a little bit better than the K Avenue LA Fitness. The leg machines look like they’re shiny and new. It’s also got a locking mechanism that i’ve never seen before.
This one also seems a little cleaner but the difference isn’t huge.
Overall 2.5 stars.

I’ve been to several gyms in my life and I strongly dislike this gym.
My friend and I came here with a 3 day pass so that I could check out the facility. To me working out at a gym for one day is not enough to know the gym. I got to go back couple more times to get what it’s all about. When I entered the front desk worker was nice and he showed me to a sales person so that I can use my 3 days pass. The first sales man was good and just got some of my information. He then told me to go workout and come back and kept my id. I finished working out and he was gone so another sales guy was talking to me as he gave back my id. He was nice too, but my friend and I had a complaint. I thought the gym was a bit dirty. As in the machines had sweat marks and was sticky. Not only that the free weight section was a bit crowded, but good enough to be honest. My main concern was that they didn’t even have any anti-​bacterial spray so that we could clean before and after ourselves. They had paper towels around, but that’s not enough. I care a lot about this because the gym is one of the easiest places you can pick up infections and diseases. I know of some people that gotten things they didn’t want because the gym wasn’t sanitary. After I told him a bit about it he called for who I think was the manager and he sat with us. We told him about it and when I told them all they really need is those anti-​bacterial spray he didn’t even know what I was talking about. And then he tried to sale me a plan saying that there is a special sale that’s going to end today that will save me couple hundred dollars. If I come back some other day it will be gone. I’m sorry, but please. I’ve been to enough gyms to know that there are sales going on all the time and if I miss it I can always wait for another or go to a different gym. Not only that I just complained about the gym and the manager tried to sale? I don’t think so. He gave me two options, to use the 3 day pass and lose the sale or sign up and get the sale. I told him I rather get the 3 day pass cause I rather look more into the gym. He then asked for my email. He said they will send the 3 day pass to my email and I can print it out and use it. They never sent it. Not only that, I felt like they just wanted to get rid of me because I know of NO gym that sends a pass through EMAIL. It’s too much for you to print one out? That’s lazy in their part. If I didn’t have this experience I would have rated this gym a little better. I mean they have all the basic equipments you need, although I go to a gym with better equipments. Their locker rooms are clean spacious except for the toilets. The toilet paper holder is too low and I felt like it was inconvenient. I know this is also not a big deal, but their soap is just those pink liquid ones, I’m used to better quality soap. Maybe I’ve been spoiled by better gyms with the same membership price, but I had better. I won’t point out all the little things I noticed on here that I didn’t like since it’s personal preference anyway. My friends been to better LA Fitness facility too so I don’t hate on LA Fitness. I would just never recommend this location.

NOTE — This review is of the Personal Training services offered by the LA Fitness gym on George Bush Hwy in Plano, Texas.
After working out at this location for several months I decided to look into utilizing the personal training services offered by LA Fitness. I spoke at length with a salesperson and after repeating a dozen times that no, I wasn’t going to be signing any contracts that night agreed to meet with a personal trainer for a free session later in the week. (the gym membershiop I have allows for one free session with a personal trainer to try out the service)
I spoke with a personal trainer manager, who said he would work with me Friday evening and we set the appointment.
The next day I received an email verification of our scheduled appointment. As the week went on I found myself growing excited about meeting with the personal trainer.
The day of the appointment arrived and I went in to meet with the personal trainer. Unfortunately he wasn’t there. After 15 minutes or so of the front desk staff making calls, speaking to other personnel and a manager I was told that the trainer had an errand to run and wouldn’t be back and asked that I reschedule to appointment.
Forget it. If the trainer can’t make the initial ‘sales’ session then how the heck do they treat the actual clients after getting them to sign up for the recurring monthly charges?
SO glad that I didn’t sign up for the service. Will find another trainer that isn’t affiliated with the gym.
–Daniel

Brand spanking new facility with a new free-​weights and a large upstairs aerobics area. Bathrooms are clean and it has a pool and basketball court.

As i sit here drinking tea about to head out to this L.A. Fitness, I decided to take a few minutes to review it. It’s located in a shopping plaza and is behind café brazil/​Geisha.
The inside is pretty clean and this one differs from others I’ve been to where the swimming pool is in the front right when you walk in, don’t know if I’ll ever swim. Other than that the layout is about the same with the cardio machines on the second floor and the weight machine and free weights are downstairs.
This La fitness is a chill place to workout at and they attendants are really nice. They also offer a little kid area for mothers who want to get their sweat on!

You walk in and the staff is friendly — they usually greet you and say good bye to you when you leave. The locker rooms are clean and well maintained. Make sure to bring your own lock! I always find room to change and put my stuff up.
I come here right after work which is peak hour! It’s not too busy at all! I can always find a cardio machine. They have music playing but its not loud enough to pump me up so I bring my own ipod to get me going.
They have free weights in small increments for small girls like me — 5’s, 7.5’s, 10’s, and 12’s. If not always, I normally get my own bench too!
Like any other gym, you’ll have your regular meatheads grunting away. They act like they own the place but they don’t bother me!
The machines are typical — not state of the art but they’re not old and run down. They used to have a juice bar but I suppose due to slow business, it closed down. I’ve enjoyed their spin classes as well as their aerobic classes. I’ve never played basketball on the bb court but the bf loves going there. There’s always a group in there in the early evenings.
For $ 30 a month, I’m getting my money’s worth!