King Arthur Clock & Jewelry

DO NOT TAKE EXPENSIVE WATCHES HERE!
I brought my Omega here for a resizing and battery replacement. I had taken it to Jarrods to ask about battery replacement, and they suggested King Arthur.
I wouldve sent it directly to Omega, but needed the watch quickly. Boy, do I regret taking it to King Arthur.
I called them before bringing in my watch. They said they can resize and replace the battery on my omega.
When I got there, the younger man with glasses worked to resize it. I only needed one link taken out. It took him about 20 minutes, and he mangled one of the metal bars used in the links. No big deal. Disappointing, but I am guessing those metal bars are cheap to replace. He claimed that Omegas were the only watches he had trouble resizing.
Then, he replaced the battery. When he was taking the back off, he started using a small tool in the notches of the back of the watch. This left gouges, scratches, and tool marks on the back of my watch.
I was shocked that they would mess it up that badly. At the end of the day, they apologized, didnt charge for the resizing or battery replacement, and offered to polish my watch for me. That doesnt remove the deep scratches and gouges left on the back of my watch.
This should have never happened. How they screwed it up that badly is beyond belief.
The owner was polite about it. But, I was somewhat insulted by his comments. He asked how much I paid for it, which was $ 1500 new. He then said I would only get $ 300 or $ 400 if I tried to sell it, suggesting the scratches werent a big deal. WRONG — I told him that often, Omegas appreciate in value.
A quick check online confirmed this. Used, my watch should still (surprisingly) sell for what I originally paid for it. Well, it would have, if it didnt get gouged in the back by King Arthur.

Needed a watch battery replaced. Walked in and they were able to help me right away. They were very helpful and quickly changed the battery. Cost was bit higher than I was used to ($ 25).

Took an old clock in to see what I needed to do to get it fixed and they were very helpful and didn’t pressure me into anything, just suggested different options. They seemed to know what they were talking about and if they didn’t know they asked someone else’s opinion. Overall great experience.

I would give this place a 5 star. Sweet old husband and wife team who are super nice, fast, and provides good quality for a low cost. I needed the battery on my movado watch replaced and first went to fast fix in Collin creek mall. They wanted $ 60. (not discounting Fast fix– they are very credible, but also very expensive).
I called up King Arthur and he had me in and out with a brand new battery, kind words, wonderful smile, coupon for my next visit and great quality in no time for… $ 16.25
Go there. Seriously.

At King Arthur clocks, the people are what make the place, not the wide selection of beautiful clocks. They also do a great job of watch battery replacements while you wait.
Today we had a bit of an emergency because Mr. E’s watch battery died the day before the bar exam. I had planned to go to another jewelry store in town, but we were unable to get them to answer the phone, so to King Arthur we went.
When we explained our situation the owners were very happy to help us and talk with us. We were pressed for time, but it took less than 10 minutes. They were very nice and we left extremely impressed. I would recommend King Arthur to anyone looking to buy a grandfather clock or bridal or estate jewelry.