Jenny Bray – State Farm Insurance Agent

We have been with Jenny Bray for years now. In my eyes I can get the same coverage State Farm offers me anywhere else. What keeps me with them and not go to another insurance company is the customer service, knowledge, honesty and convenience Jenny and her staff provides us with. Would highly recommend her agency to anyone.

My fiancé and I have a policy with this agent and we don’t really have to deal with them often which is good I suppose. The other day when I updated my vehicle registration I seemed to have lost my Insurance ID card. I called over to the office and a very nice young lady named Caydra answered the phone promptly to assist me. She was thorough and very professional. I needed to get a replacement ID card and I had a rock chip on my windshield that I wanted to see about getting repaired. Caydra filled me in on the details for getting the chip repaired and even had their service provider call me to set up the appointment. The company called me less than 10 minutes after hanging up with Caydra. As long as my windshield doesn’t need to be replaced then there is no cost to me! Pretty neat. Also, by the time I got off the phone a printable version of my insurance ID card was in my inbox and ready to go! My experience was great, our Statefarm coverage is top notch, and so far we are very happy with this office. Keep up the good work!

Please stay away from this company and agent. We had homeowners and car insurance with this company and agent, and the customer service was horrible. The only time I ever spoke with the agent in the 5 years we had the policy was today to notify her our policy was cancelled months ago. However, if she had bothered to return phone calls she would not been on the receiving end of a cancelled policy, but a possible referral. I am always enamored how brokers and other members of the business community can expect their businesses to grow if they do not take care of the customers they have.