Hertz Rent A Car

worst rental attempt ever. the manager literally said she would call the police if i didn’t leave her store and then said «fuck you bitch» because they refused to rent me a car after i pre-​paid for the rental. of course i got upset because they refused to help me even though they already took my money. so the manager threatens me? wow. they let me reserve a car on my debit card and then pulled a switcharoo saying they don’t accept debit. i’m in town for a week with two infants and they won’t refund me for a week! ghetto unprofessional slimeball thieves. never do business with this shady company!

I was given a very dirty car and when I called to ask for a different car I was hung up on. The vehicle smelled like smoke so bad it would make my hair and clothes stink. Since I had to drive this car for a month I had to do everything I knew to get the smell out. When I returned the car and told them how dirty it was (in hopes they will clean for the next person) the employee just looked at me. He didn’t even offer an apology. Very dissatisfied with customer service and the condition of the vehicle.

As a claimant, the insurance company authorized a rental at Hertz with a confirmation number. I called so they can pick me up from the body shop. The gentleman on the phone quickly told me I was located too far. I asked if I had other options, maybe looking up a closer location. I was then told to get a cab.
OK Hertz, if it’s that inconvenient for you to take money off the table, it certainly isn’t good enough for you all.

Setup Pickup on Friday. for Monday at 7:30 AM
No show on Monday for pickup at 7:30 AM
About 1 mile from pickup location
Called around 7:39 and they noted they would send someone — No show
Proceeded to contact again at 7:59 said they were sending someone, still no show
Rented from Enterprise instead
Got call back from representative at 11:43 this AM (4+ hours later)
No apology, just wanted to know if I wanted to reschedule.

I’ve been hertz presidential gold for several years, so I’ve rented plenty of cars from them. But I’ve never had to wait almost an hour for my car to be ready. then when they actually got the car there, I had to wait for them to wash and clean it. The car itself was fine, just not what I expect when I make a reservation a week ahead of time.

Reserved a full size car within 24 hrs. It was not available at the time I needed to pick up. After I waited more than 15 minutes for car as someone was washing and supposed to bring it up. Instead they gave me an upgrade car with fully equipped. That was a happy ending for me to enjoy my trip.

In the last two weeks I rented 2 times and this location has let me down for the last time. Neither of the cars were serviced the check engine light was on one of them no windshield washer fluid, both cars ran shaky at best. Neither car was cleaned the 2^nd car smelled like a pair of funky gym socks were in the air vents the outside was filthy when we asked we were told we r just flipping the cars at this point. The fist car had rotten fruit in the glove box so we had that unpleasant smell on our first trip. If I am paying to rent a car I expect it to be cleaned and serviced going on a trip worried the car will give you problems is not what I was paying for. So they have gotten the last penny from me

Staff was very courteous and had everything ready when I arrived. Was ready to go just a few minutes after arriving.

These guys are there on TIME and will work to make your rental go right! I am glad to know they are close by… will rent again!

I’ve been a Hertz gold member for probably 15 years now. They have never disappointed me. Unfortunately… until now. My experience with Hertz local wasn’t «horrible» but it certainly didnt live up to the Brand that I’ve known and grown to love for the last 15 years.
1. pickup service was over 2 hours late.
2. not open on Sundays and not open later than 6 on weekdays.
3. no way to drop off car and keys after hours.
4. gas was only ½ full
5. Car was older, with plenty of dings and scratches
6. no reserved parking spot with your «number» on it… I heard the manager tell one lady. just keep clicking the panic button till you find it… WOW !
7. On return, I heard the Manager talking poorly about one of his employees to a customer. Very unprofessional.
8. Manager wasn’t dressed professionally.
9. The Store was NASTY Dirty.
I love hertz. I will always rotate between them and avis. but hertz is my favorite at the airports. That said, I know of an Avis «local» in addison, that I’ve used before. Next time I have to use a «local» I’m going to the avis in Addision. My experience with Hertz Local certainly lessened the Brand image in my opinion.