Heads Up Sprinkler Co

I called Heads Up because a coworker used them and they had what appeared to be good reviews. I’ve learned to read my Unilocal reviews differently from this experience.
I had a problem that we both agreed on the phone was a broken wire most likely from tree roots. They found and fixed my problem. There are the 2 stars.
What I now know about this company is that they take this situation to inspect and take care of your entire system. It is mentioned in Lauren’s review. They don’t ask, they just fix whatever needs repair or adjustment after doing multiple test. They did $ 165 worth of parts replacement without asking. Labor separate. Yes my system is old and your recommendation to replace may be close to right. Another reason not to do repairs.
Now the final reason for 2 stars. When I mentioned that the repairs were not discussed and that they should have asked, I got an ear full from Patty. Sara and Dena both mentioned that she can act less than professional. I would call it condescending and sarcastic. She wanted to put the old parts back on my system even though it had been over a week and a half. She still has my cheap Home Depot sprinkler heads sitting around she claimed. Sara is right. She has an issue with Home Depot and DIY.
Just found two sprinkler heads that were adjusted from a correct placement in the ground to this half out of the ground. These are my sprinkler heads that they charged me to adjust to an incorrect and unprofessional placement. I would call and ask them to fix it but not worth the hassle of dealing with them. I know they won’t admit the mistake and give me the money they charged back. Really, be careful with this group.

Had a leak in the front yard. Couldn’t tell if it was a sprinkler problem or a main line problem. Patty and Matt were so great! Patty handled the call and was able to get me in contact with Matt. Matt and Leo were able to diagnose the problem (main line). They dug things up and prepped it for the plumber. I will definitely call these guys for a sprinkler problem.

This company is awesome! I’ve had them service my sprinklers twice in the past few years and they are reasonably priced and are very professional. I highly recommend this company.

This company is reasonably priced, responsive, knowledgeable and professional. I will never use any other irrigation company.

During the first visit, they fixed most of my broken or damaged heads, but left one loose & another’s pieces scattered about my front lawn. The loose one had been that way before I called, so they either did not check it or decided not to fix it. I just replaced those 2 myself (should have done that to begin with). A week later, the owner did make an appearance at my house, but could find nothing wrong with any of the heads and asked my visiting Mother-​in-​law for payment. Guess why there was nothing wrong with the heads?
The illiterate emails from the owner were very condescending regarding my lack of «sprinkler knowledge» & the advanced age of my controller.
In the end, they threatened a mechanics lien on my property even though they never finished the job, nor did they offer a refund of any kind.
I finally paid them just to be rid of their nonsense.
Avoid. Avoid. Avoid.
Response: I’ve spent way too much of my time already with this company, so this will be my last post. Firstly, I never mentioned what head (singular… I said the other head was loose) was blown off from pressure, not broken. I’m guessing they were testing the system & hadn’t tightened the new head correctly. Just a logical guess. Sprinkler heads are not complicated mechanisms. These guys would like you to think they are & they are the only people qualified enough to fix them.
Obviously, they also didn’t inspect anything during (or after) testing the system.
Secondly, since Patty is relying on a time reference from a child as a rebuttal point, I will correct her here. They actually fixed the head he had broken off about 5 months prior. That head was inside my backyard fence. The head they left blown off is in my front yard. The loose one is on the other side of the house where my son never practices.
I didn’t pay them because they never finished the job.
Patty’s written response here is pretty much what I got from them when I told them about the issues. Disbelief. They could never make such mistakes as not checking a head, or leaving one blown off. Customer may never be right with this pair.
Avoid. Avoid. Avoid.

I called Heads Up Sprinkler Company first due to the great Unilocal reviews. The voicemail said they were scheduling appointments for a week out, which was fine. I left a message and received a return call the following day.
Patty, apparently one of the owners, called to tell me the next available date they could come to work on my sprinklers. It sounded like a long ways away, but I was driving and not able to look at a calendar. I asked her how far out that was and her response was «it’s from here to there.» Before I could respond to her comment, she mumbled about looking at a calendar and then said it was three weeks out. A bit of a wait is acceptable and anticipated, but three weeks? I was not willing to wait that long and said no thanks. I found Patty to be rude and wouldn’t use this business after speaking to her anyway.
Response: I didn’t mention a sprinkler emergency because I don’t have one. I also did not mention that I was driving, so your assertion that you tried not to keep me on the phone to keep me safe is simply untrue. I do find it interesting that you respond faster to honest Unilocal reviews than you do to potential customers.

What a difference between Heads Up and Andys. I had called Andys first and they charged way more and did not even fix my problem which was a leak. Heads Up did exactly the repairs needed for a very reasonable fee. The team was polite and thorough. I will call them for any future repairs. As far as I am concerned, there is no other sprinkler company. Heads Up impressed me and I am not easily impressed.

Last year we needed a tune up on our sprinkler system. Heads Up Sprinkler Co. was in our area so I chose them. It was a busy season, but they managed to get to our home in a reasonable number of days. They reviewed the entire system and discovered the problem, fixed it in no time. They even reset the timer to comply with the city’s watering guidelines. (I’m not patient with little numbers and smaller buttons!) Very pleased with our service. This year our home is on the market and we received an inspection report from our potential buyer. There was one sprinkler head that was not working properly. I phoned and explained our situation to the answering machine and within a few hours Patty called me back and said she would have the crew out that afternoon or the next. My husband and I were coming home from an errand and there they were ready to fix it! They were quick, knowledgable and professional. I highly recommend Heads Up Sprinkler Company they are a great small business with customer service as their number one priority! Thank you so much!

Below is the original review that I gave them and the owner of the company called me and came out to make things right. They fixed everything to perfection and were super nice. It’s the kind of customer service you wish every company had. They made mistakes the first time out, but to have a company that fully stands behind their service/​product is a relief and hard to find.
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I had Heads Up Sprinkler Company out to do the following:
1. Repair a sprinkler head leak
2. Move a head closer to my patio so it hits more grass
3. Modify two other sprinkler heads so I can put a garden by putting them in risers
They didn’t repair the leak at all. They just didn’t do it. They moved the head closer to the concrete, but there is a lack of attention to detail as the head doesn’t stand straight up and down and they didn’t replace the dirt/​grass in an appealing way. They put the other two heads on risers, but the heads they put on there don’t match my other heads so they put out a lot less water. One of them shoots the water up and into my tree so really the only way for the garden to get water is by the water dripping off of the tree and into the garden. It’s really a sad situation and I am now having to pay this bill for it and turn right around to call another company out to fix it AGAIN. They asked me if I was satisfied with the work before leaving, but I was just so disappointed that I just didn’t have any confidence in their ability to really help me so I said sure and they left. I have to give them 1 star because they made my situation worse and now I have to spend more money on it than I had originally planned to.

I had a stuck valve and my sprinklers wouldn’t shut off. To add to my freakout, I didn’t know how to shut it off. I googled sprinkler repair and the Unilocal page for heads up appeared with a video tutorial on shutting the water off.
I got an appointment and Matt discovered that a huge tree root had damaged my valve. They chopped it out and rebuilt my valve. He even showed me how to program my system.
I will definitely recommended them.

If they weren’t so dang friendly, they’d be getting 3 stars for the simple matter of not allowing customers to pay online.
My experience with the repair itself went very smoothly and the men were professional and quick. I would rate this aspect of the service 5 stars.
As for value, I don’t have anything to compare it to. My bill came to $ 175 as one of my pipes had come unglued which seems a little high for the amount of work that went into fixing it, but as I said before… I have nothing to compare it to so I really don’t know if this is the norm. I did not shop around.
They didn’t ask for payment when the job was done, said that they’d put a bill in the mail. The bill took quite some time to arrive… about a month. Since there was no online payment option on the bill, I forgot about it instead of immediately paying since I do not use checks on any sort of regular basis. They were very polite and called me to find out if something was wrong as a gentle reminder for payment and I appreciate that because I would have forgotten again.
Not being able to pay online or with paypal in today’s modern day and age is completely unacceptable. Setting up a paypal account and dropping a link on their website would be quick and easy… no one is asking them to build an online payment system. Paper bills, checks, stamps and mail are things of the past. Time to modernize.

I called heads up sprinkler today regarding a sprinkler leak at my home. I spoke with Patty Sipe, who went beyond the call of duty to help me.
Despite being out of their servicing area, Patty spent 45 minutes with me on the phone helping me trouble shoot the issue. Additionally, she gave me some wonderful tips on water conservation for the lawn and the best way to water during the different seasons.
I was very impressed with her knowledge of the business and her willingness to help despite not being able to benefit financially. If you live in Plano and the surrounding area, I wouldn’t hesitate to call this team as I am sure they will treat you right and do a fabulous job.

I found Heads Up Sprinkler when I did a search on Google. I spoke to owner Patty who spent quite awhile explaining things to me on the phone. She was very knowledgeable and empathetic to my needs. The man who installed my irrigation was happy to take my money but not happy to provide any service. Patty sent a man to explain the system and set it for Fall watering schedule. He also explained what to do the other seasons. I am extremely pleased with their professionalism and great customer service. When I told a friend about this company, she informed me she also had used them, and she, too, was very pleased. I will definitely be using them in the future.

My experience with the Heads Up Sprinkler Company could not have been better. I found them on Unilocal,and thanks to all the great reviews, wanted to try them out. I can do most small repairs myself (e.g., change out heads, replace sections of pipe as needed, etc), but after I changed out a head and had no water pressure in the system I knew I needed to call someone who does sprinkler work for a living.
I called, and was very patiently and kindly walked through a few trouble-​shooting steps I could try on my own, like remove the replaced head and run the system to let the lines clear. I was impressed by that as instead of jumping on the opportunity for a job they told me a few easy things to try to see if it would fix my issue. Sadly, the troubleshooting didn’t solve my problem so I called back and was given an appointment within a few days for them to come out and inspect my system.
During the inspection they did EVERYTHING, from checking the voltage to my control box to checking the lines for leaks. When I got a call stating that no leaks or anything were my problem I suggested they look at my valves. I informed them of where the valves were located (at least the ones I’d found) and they quickly confirmed they were the issue. They recommended the valves be replaced and estimated a price.
I’m a ‘have to see it’ kind of person, so when I got home I also looked at the valves, not because I did not trust them, but because I personally needed a look to better understand what was going on. When I felt confident I understood the situation and agreed with the need to replace the valves I called and again was given a prompt appointment for them to come do the work.
It turned out the work was more complicated than anticipated (thanks to very large roots and needing to rebuild a section containing 3 of my 6 valves). They worked efficiently and were very forthcoming with information (which I need in order to feel comfortable). The best part is originally my valves were buried pretty deep, in the older style of running lines, and as such weren’t accessible… but they made sure to run caps at the surface level so now I can easily access any valve without having to dig in the future!
Sadly, the work ended up costing quite a bit more than originally anticipated due to the impossible to predict issues (you never know what you have until the dirt is dug up and you can get in there). However, they were amazing to work with and while it wasn’t the best news I’d ever received they offered multiple payments if it would help and even gave me a discount to help offset the cost!
Rarely do you have the privilege to work with a company that truly cares for the people they serve. In today’s world you are lucky if you can get an explanation as to what they are trying to charge for… but Heads Up Sprinkler Company goes the extra mile to not only see if you can troubleshoot the problem yourself, but also that you are well informed and feel comfortable with the work they suggest be completed.
I almost forgot, due to a weird setup on one section in my backyard, they recommended (with detailed instructions) a way I could further maximize my system via specialized heads. The instructions included where to buy the heads, how to measure for them and what type to install based upon my measurements.
I can’t recommend Heads Up Sprinkler Company highly enough.

I randomly picked Heads Up Sprinkler Co from a Google. The reviews were good so I thought I would give them a shot. I just needed sprinkler maintenance.
I was beyond impressed with the service. Very professional. The lady took time to explain everything. I will definitely be using them again.

I was very happy with the staff. They were friendly and professional. The billing department was very nice about letting me make payments. I had to schedule my appt far in advance due to it being their busy period during the summer. However, once they started the job, they came back quickly to finish it. My neighbor recommended this company, as they were satisfied as well.

Outstanding service! They showed up when they were supposed to, explained the different options for repairs (pros and cons for each) and they did it all for a reasonable price. From the owners to the crew, they are terrific.

I had to wait a long time earlier this summer because they were so busy and in demand. But they came out and repaired the sprinkler system YEA! They were very nice, helpful and explained what they were doing.
I couldn’t go outside having just come home a few days before from surgery and I was a little worried about not being able to go outside. But they were great. The sprinkler system works now and the fee was quite reasonable.
I will use Heads Up Sprinkler Co again. And I highly recommend them.

It has been some time since Heads Up Sprinkler came by, and their follow up card reminded me to write that review!
I spoke with a few other sprinkler companies before calling Pat. All I wanted was a quick look at my sprinkler system, and an idea of what needed to be changed (part of my yard was not getting irrigation).
One company wouldn’t come out unless I agreed to pay a per-​hour fee (with a minimum), and another just didn’t seem interested in getting the business.
When I called Pat, she was very friendly, was willing to come out to assess first, was reasonably priced, and seemed knowledgeable. My thought was that they were good on the phone, but I was still concerned about whether they could deliver.
They showed up on time, with a crew of 4 people, quickly assessed minor tweaks I needed to make (replacing a few heads), and took the time to show me WHY I needed to change something. They had a lot of expertise, but didn’t flaunt it. When I agreed to do the job, they got right to work. No trips to the store, no slacking, and they were done very quickly.
They’re honest, personable, punctual, reasonably priced, and leave you feeling content that you gave them your hard earned money. You really can’t ask for more — these guys are my go-​to company for any sprinkler repair.

A bit of background. I have had my house for 2 years now. Last year I realized there was a leak and called a different sprinkler company, they told me it would take them 2 hours to find the leak. When they came to the house they talked about 8 hrs. I asked them to leave at that point they asked me to pay the 2 hr minimum, I told them to go to *&&% and shut the door.
Anyway I Unilocaled this year and found these guys, or should I say girls. Yes there hour charge is higher than other people out there. However they showed up with two guys and a girl. They were REALLY professional, they told me they would look for the leak while doing other things and could not gurantee they would find it, not 30 minutes later they had found it. They charged me for 1.25 hours for all the following work.
Locate a mainline leak and repair it (parts).
Check controller and battery
Check Ohm readings and correct a faulty one.
Check all stations (sprinklers)
Replaced 2 popup heads
Changed 7 Nozzels
Raised 1 head
and more
All with a 1 year warranty on parts and 90 days on work.
They send me a bill for 189 including Tax. I was so impressed I called and told PAT to add an additional $ 30 as a tip on my bill, she said she could not as what they did was their job WOW.
Highly Highly recommended.