Gas Pipe

Horribly overpriced. They sold my wife a broken bowl with a sharp jagged piece sticking off of it for a «discount» of $ 25. It was a very small single walled basic bowl that should have only cost $ 10 to begin with. Screw this place.

The loser worker with the long black hair is probably the rudest guy I have ever met in my life. Complete d*ck. Stick with Retro next door, the people are much nicer

This place seems okay. It wasn’t very welcoming though. The kid that helped me out was friendly and helped me get what I was looking for. I just didn’t really like the vibe in there and it seems like their return policy sucks.
I’d honestly just rather go to Retro right down the street.

PLEASE, on two out of the past three times I was in the store, I came home with something other than what I had agreed to purchase. This is because the store sometimes goes on a cash-​only basis and someone is playing games for their own benefit whenever this occurs.
I had the misfortune of going into the store on two occasions when it was operating on cash-​only bases. On one visit, I specifically asked for Element papers with the tray system, the sales rep pulled them from the rack and handed them to me. I looked them over, gave them back and said, «Yes, these are the ones.» We had previously chosen a slide together and we walked to the cash register together with the papers to complete the order. But, when I had them a $ 20, he started to make excuses saying he didn’t have change. He fiddled around for a while, went to the back room and came back, all without a peep, I had to ask if everything was ok. He said it was, and I naturally thought I was getting what we had already agreed that I wanted. It was wrapped and double wrapped and then the bag was placed in another bag, so I waited to get home to open it.
Sure enough, I got the bowl I asked for, and at a reasonable price, thanks! But, the elements papers were switched out for individual papers and an individual package of the perforated tips. FFS! I could scream at the deception! Why not communicate with the person standing right there in front of you instead of making substitutions in a vacuum? Do you think I’m going to be happy with you making random choices and substitutions without my knowledge? I didn’t want the tips and would have not bought any papers at all. I wanted the tray. They fit perfectly in my kit.
An almost identical incident occurred just a few weeks prior from the same Plano store at a time when they were operating on cash-​only again. It wasn’t as blatant, as the guy said he was going to do something to make the price come out better, but it didn’t dawn on me that he was replacing items. I thought he was adding discounts. In either case, there was no communication and even when I asked if everything was Ok, I was told that it was. After this, I have lost my trust and I’m done shopping here.
As a parting comment, and I’m surprised to have to say this, but Please, don’t make assumptions for customers on their purchases without confirming it with them first. COMMUNICATE with the person standing right in front of you! He’s a CUSTOMER!
Thank you for your past help and the kindness of most of the people there, except the weird 40s white guy in the sun glasses that is condescending, insults people he’s never met, and acts like a real jerk for no apparent reason. Avoid him and almost anyone else is fine. What an ego! I want to say Zack, but not sure.
NEWS FLASH EVERY ONE! RETRO REVOLUTION IS EVEN WORSE! Get your items online to save money, have a better selection and without any condescending weirdo attitudes or some of the misfits brain dead employees you encounter that act like they want to be somewhere else and who are incapable of providing any reasonable level of service that you need or deserve. We want you to be somewhere else, too!

I normally love the gas pipe. this was the first time i have been to this location.
There was a woman with sunglasses on (in the store?) and a dreaded fro. She was really rude and made me and the person I was with uncomfortable. Not only was she rude when I asked if they carried a certain brand of product, but she was doing stretches behind the counter like she was soooo cool.
There was another guy working who was nice but I cant get over how jerky that girl was. People who work at smoke shops should be laid back and friendly.
wont be going back soon.

The best thing about this store is that Retro Revolution is right down the street. First off the staff is very rude (that is if they even talk to you). I walked the store for 30 minutes before being asked if I needed help and after that the guy acted like I was putting him out by asking to see a few pipes. If you decide to go here after they staff treats you like garbage go down the road to Retro Revolution, their staff are always nice and they will help you pick out the piece you want!

I love the staff at the gas pipe, never had any problems like I have heard in other reviews. Most people who say the staff is rude is because the staff cards hard due to hard laws and repercussions if they do not.
This is a good place for adults who are looking for wide selection, informative staff, and great clothing. They have great glassware, clothes, aromatic incense, hydroponic equipment etc…

I didn’t really get a good vibe when I came in here. I don’t know if it was the influx of people that came in and out of the story quickly, or if it was the really huge empty feeling floor space. Or maybe, it was because I was asked for my ID before I even purchased anything… the moment I walked in the hailed me and three others that came in immediately. Definitely won’t be coming back any time soon.

Yesterday I made a purchase of $ 32.46. The cashier rung it up and said my card was declined, I checked my balance saw I had plenty of money and tried again. It was approved this time and I left happy in my purchase. When I checked my balance the next day I saw I had been charge twice for this purchase and both where no longer pending and had gone though and removed $ 32.46 from my account. When I called to find out how to remedy the problem I explained the issue to the women on the phone I was told that the only was to solve the problem I was brushed off and told they where pending and fix itself. I explained that they where not pending and I had been charged and both transaction where done processing and settled she then got an attitude and told me the only way she would look it to it was if I drove the 45 mins, one way, to physically bring the receipt. When I tried to explain that a receipt only proves i made a purchase but doesn’t help at all in proving or disproving I was double charged she hung up on me. After looking everywhere for it I called back and then talked to another women who said she was not the women I just spoke with and was the store manager. I told her I didn’t have it — Why would i keep it? You cant return glass.- she told me this happens ALL THE TIME with there new machine and I would have to fax a bank statement and deal with there customer support rather than she simply refunding me. She also told me that I was wrong and couldn’t have been charge twice because she didn’t have and extra money at the end of the night. When I explained that a credit card purchase would put her deposit over and was again told I must be wrong, because they «keep up with that kinda thing». I never received any apology and was treated like I was trying to steal something. I have decided to handle it with my bank and they handled matter.
Mostly I’m disappointed I had been going to Big Mikes House of Glass ever since moving away from the Skillman location but decided the 45 min trip was worth it to see if this location was as good as the last. Being charged twice was an accident and no ones fault I manage a retail store myself and understand how temperamental cash registers can be. That being said when I tried to explain my situation i was told I must be wrong before a single thing was done to look into the matter. They where more than pleased to keep my money and had no interest in solving my problem so either I was called a liar or to stupid to read a bank statement. Accidents happen the rest was lack of caring and poor work ethic.

Staff here is amazing!!! Came here for a Christmas present and had no idea what I was looking for. I had a general idea but I don’t smoke so I was clueless. The saleswoman knew exactly what he wanted and was extremely helpful. She even gave me a box to use!!! Will refer anyone who smokes to this place!