Firestone Complete Auto Care

I emailed Firestone «Social media» as instructed, for them to fix the problem. They emailed me back demanding info they already had and saying I had «requested personal assistance» and also that the manager from the shop of theirs I had visited will call me. I feel as if I’m being treated like a problem, not a customer. No Bueno Firestone.

Had an issue that was addressed immediately. The staff is professional & considerate of your time. I’ll be back!

Have used them a couple times — every time I go in for some routine maintenance they call me an hour later — you need new tires, brakes, spark plugs… something. Can’t you just be happy I am brining my car for service to your business. I brought my car to another service center to get a 2^nd opinion and they said I didn’t need any of those things. You could probably drive a brand new vehicle with 10 miles in there and you would be told you need new tires and spark plugs.
Quit trying to add on services! Live by one rule all your life «Do the Right Thing!»

I have had oil changes, new tires air conditioner repair new batteries and even deeper engine repairs performed at this location. They are professional neat guarantee their work and parts. I have always been happy with the outcome of the repairs or new tires and battery.

The guys that work this store know what they are doing! We are taken care of every time we walk in and without too long of a wait. I value their opinion and trust they will recommend the best!

This is just my experience, so make of it what you will. I saw a commercial of NTB helping people with flat tires out in the street (
) and thought maybe Firestone could do the same. True, not every Firestone might not offer this service but it doesn’t hurt to ask. For example, I’ve been to a Firestone where they offered me a ride to work and I’ve been to one where they can’t do that. No biggie.
So I decided to call this Firestone since my girlfriend’s car has a flat at a location across the street. Maybe they can be like that NTB commercial and help her change into a spare and then we’ll purchase a new tire from them or something.
On my first call the phone rings and then stops. Maybe the line is busy. No worries. So I try again.
On my second call I reach someone, but they don’t sound to enthused. That’s fine. Maybe he’s tired. I explain the situation anyway and I get put on hold. What I was asking for isn’t an everyday thing so it’s understandable that they would need to discuss. But then I hear a click proceeded by a dial tone. Yeah, they had just hung up on me.
Knowing a lost cause when I see one I decided to let it go and not call back.

I rolled up at Firestone on a busy Saturday afternoon after an unpleasant experience at Discount Tire (read my review on them for full story).
They took care of me and had me out of there within an hour (even though I had bought the tires elsewhere).
I will not hesitate to use Firestone in the future. You have won a new customer here.

I had been warned about these guys for a while, but hadn’t had a bad experience until today. My car (2007 BMW 328i) wouldn’t start and wouldn’t charge — when AAA tried to come by and jumpstart the car, it «lit up» but wouldn’t turn over. As a bit of background, I had my battery replaced by Firestone around 6 months ago, so I knew it wasn’t bad.
I had AAA tow me to my «real» mechanic (European Auto Tech —
) because I’ve come to trust them a LOT more.
About 15 minutes after we got there, Sergey pulled me in smiling an «I told you» smile and asked me who put in my battery. I told him and he shook his head and showed me that the battery terminals had never been tightened (looked to be hand-​tightened based on how easily they shook) and the battery itself hadn’t been secured — the brackets were just laying there next to the battery.
No idea why it took this long for the terminals to shake loose, but I know I’m very lucky that I didn’t have any electrical damage (montherboard burnout, etc…).
Last time I use these guys for anything.

Got my tires installed for the 1^st time there. The job was ok. However I’m not impressed with the manager’s push to have me do other services such as engine and cabin air filters, among other things. Without even opening the passenger glovebox compartment, how did he know that the cabin air filter needs replacement? The WORST part was that he kept insisting that my state inspection has expired even though I told him multiple times that I just got a new sticker. He didn’t even want to acknowledge the fact that he misread the date.

Beginning to think this place isn’t near as good as I thought it was. Seems like everythime my daughter takes her car in there it’s always the same olé words out of their mouths. «You need new tires» But this last time they tried to get me to spend 1400 to find an oil leak, which i think was their fault originally. Car was in on a Friday for Oil Pan gasket replacemnt, and in 4 days, had to add 2 qurtz of oil. They said gasket wasn’t leaking and blah blah blah. Now, oil is barely leaking so I doubt if I go back to these untrustworthy people and let them work on my vehicles. There are better mechanics around.

I called on a Friday morning to get an oil change and tire alignment. They fit me right in and were very polite. They honored the coupons I found online and got me out in 1.5 hours. Which is exactly what they promised. They showed me a few additional items that were wrong with my car but they also told me that it could all be done at home with out any special tools. Much appreciated! I put my husband to work that night and my car runs great.
I have been a Firestone customer for years and I highly recommend them.

I am giving this location because I have been coming here for a very long time, and quite frankly they have always delivered.
My car is lowered and has aftermarket wheels, suspension, and alot of things that you average Firestone will not want to deal with… I actually know this for a fact. The Firestone next to my home in Frisco doesn’t even want to try aligning it, they say its too low. The location which effed my car up in Carrollton did not attempt to either, making a interesting claim «we do not carry the specs for your vehicle». I took that car to this location in Plano and he gave me a deal on the lifetime alignment. As a result I purchased lifetime alignments for both of my vehicles here. I just started taking my E30 there which has an oilpan that’s like 3.5 inches off the ground. And they even aligned that sucker. PROPS.
2 times I have blown some low profile performance tires that run about $ 250.00 a piece, and Tim has always helped me out road hazarding them out, and helping out in any way he can. One was even the result of a bent rim from hitting a huge pothole on 75 and he got me a new tire in a jiffy. All in all, great place, great service. I would recommend this location over any other Firestone out there.

I’ve visited there a few times and have a lifetime alignment with them. They’ll do an alignment to my specs (outside factory range) which is nice. Taking one star away because they put the wrong fluid type in my wife’s power steering system. Discovered this when I got home. Called and pointed it out and they did a flush and fill to fix the problem.