Dallas Diagnostic Association – Plano

I have been a patient of DDA for years. Recently had to switch rheumatologist’s because mine moved out of state. I was told army appointment that my lab work would be $ 55.00 AT MOST. I was also told to follow up in 1 month. I made my follow up, the first available per the scheduler, is 3 months out. I just received a $ 235 bill for my «$ 55.00» lab work. I don’t usually throw out that I’m a nurse, but I would never dream of providing that kind of healthcare. Low quality and non communication is poor patient care. And that’s just wrong.

The office of Dr. Terilyn Scott is incredibly rude for lack of a better term. I had a list of GI doctors to choose from to make an appointment about a new concern from my CT-​SCAN. Never have I been belittled and felt so unappreciated during my call just trying to make an appointment. The staff is rude and all they care about is who they have on hold still and the alleged ghost patients they claimed over the phone. All I wanted was to make an appointment after one of my surgeries I had a week ago to discuss the new problem that had emerged. Instead of even making an appointment all they told me after yelling at me that Dr. Scott isn’t available till March 24^th. Which sounds so absurd to me and I left the conversation already in tears due to their prior cruelty. I didn’t appreciate at all being yelled at over the phone while I’m on recovery from major surgery. I’ve been through enough already and the staff needs to learn common phone etiquette since it’s apperent that they don’t have it. I recommend them to think before they become so aggressive because the people on the line already have major issues they are dealing with and they don’t need the rude behavior in the first place before handling a patient.
My initial experience of the office is terrible so far. When I have two referrals to see this doctor but I’m not quite sure what’s going on and I have all my paperwork on hand and records. Yet the staff still refuses to make and appointment and yells at me and gives me an absurd date to see her after minutes of yelling at me. I know where I’m not welcomed anymore. Dr. Scott you just lost one patient because of your answering providers.

(Internal Medicine) They have resolved their phone issues as far as someone answering the phone in a reasonable amount of time. Now, if you call a nurse, they don’t return you call until 7 hours latter. They took so long to call me back I came to the office and saw an RN and left before I heard back from them. They didn’t even know I had been then when they called.
Here how it went:
–called at 8:30
–called back at 10:30 and they made the call «urgent»
— called at 12:30 and made an appt for 3:30
— Received a call from a nurse on VM at 3:40 and they asked me to call back
— called back after my appt and asked to talk to a supervisor
— no one EVER called me back
I like my doc but seriously am considering leaving for a better office.

I had a new patient exam here today and it was a wonderful experience from start to finish. There was a bit of a line to check in but I didn’t expect it to be any less busy, as most doctor offices are. The whole building is clean and nice on the inside and outside. Once I checked in I waited for maybe 1 minute and was taken back to the exam room by Debbie the MA. She was kind and made me feel comfortable. After speaking with her I waited for 1 – 2 more minutes before Dr. Julie Kennedy came to perform my exam. Dr. Kennedy is very friendly, easy to talk to and made my experience pleasant. Normally I see an ARNP but thought I would try an internist and I think I have found my new Pcp. I appreciate the minimal wait time and can honestly say I have never had a shorter wait at any doctors office I’ve been to. I highly recommend Dr. Kennedy and I’m happy to have found DDA Plano.

I have since been contacted by a business manager via Unilocal for my bad review. No apologies just asking the name of the Doctor. And I have asked for the corporate number twice, with no response. This office is unbelievable.

I have lived throughout the United States and received medical care in many parts of the world. I must give accolades to Dallas Diagnostic Association in Plano, Texas. Since moving to Plano, I see Dr. Namburi at DDA and I receive outstanding care. The check-​in and wait times are short. My illness is addressed quickly and thoroughly. I am very happy with the outstanding care I receive at DDA Plano. If you are looking for physicians and staff that truly care about their patients then you will want to check out their practice.

Internal medicine seems OK nothing to brag about. Endocronololy? Three out of four doctors just left! Changed mine to Medical City! Something bad is going on around there.

Dallas Diagnostic Association has a subpar, being kind, phone system. I have driven there from my home on hold, and when I got there, I was still on hold. Every time, an unacceptable wait time. And I found out my favorite doctor won’t be there, Dr. Huang. I’m not sure why, but I’m sure the problem is not because of him; he’s excellent. I suspect DDA is moving to a cattle call operation. He’s the only reason I put up with the phone nonsense.
My husband and mother-​in-​law are patients at DDA, and several friends. I suspect a lot of people will be moving on if this is the direction.

I am surprised by some of the reviews about waiting times, helpfulness etc as my experience was just the opposite.
I have been with Dr. Namburi for at least ten years. I have never had an issue with
waiting or rude check-​in staff. About 4 years ago I had a major scare with my liver
(enzymes up to 10 TIMES higher than should be). As my internist was my advocate and directed me to every specialist I needed as each test came back. She followed up on everything in a caring and professional way.
I was in there this morning and she asked if I had encountered any problems getting through on the phones. I do all my non emergency items thru their email. She let me know that a third party was handling the phones and issues had come up about wait times but that they were on top of it to assure that no one has an extensive wait if not warranted. What more could I
expect from an organization… they saw the problem and will remedy it.
I have recommended Dallas Diag to my friends as it is comforting to me to trust their
comptetence

If you are looking for a doctor to be your medical adviser during your lifetime, I would invite you to reach out to Dr. Anita Namburi. Her office is efficient and I value her medical guidance. I have her patient for years and even though I have moved further away from their office, I will drive across town to get the best care possible.

Trying to get a prescription refil is a nightmare. Hold times on the phone easily 5 – 10 mins for each of the 3 different people I had to speak to just to request a refil. Then more transfers and hold times when trying to schedule a follow up appointment with the obvioulsy under-​skilled, and un-​friendly staff. Maybe in the 3 months I have to wait to actually see my doctor things will have changed for the better here.

Easier to reach airlines on a bad weather day than get an appt with DDA doc. Initially went through their online appt system. It lists available times. I indicated five blocks of time the following week I was available and that was willing to see any doc in the practice, not just my usual. Got an email the following day saying none of those were available and to please call. Called and after waiting through 15 minutes of the «someone will be with you in a minute» loop reached a live person who took my information, put me on hold for a few minutes, just to come back and tell me they would need to have a scheduler call me back to make an appt… Customer service fail!

4 months later and nothing has changed, despite being contacted by the person responsible for fixing their issues. Hold times on the phone are 10 minutes plus, they fail to renew prescriptions, and you constantly have to re-​request items over and over. The doctors, while fine, are working in a clown company. Stay away.

I have been a patient of Dr. Kenda Ramirez since at least college. I am now 27 years old. I love going to this place for my health care. Dr Kenda Ramirez works in internal medicine. When she was on maternity leave a few years ago, Dr. Kuo stepped up to the plate. The transition from Dr. Ramirez to Dr. Kuo and back to Dr Ramirez was super easy. The office is clean and very professional. I would recommend this practice to anyone.

I have used Dallas Diagnostic for years and have been very pleased with my doctor, and the staff, until recently. The appointment desk is short on customer service skills and are mis-​informed of general operating procedures; the billing company they use will not return credit balances, and the medical staff can not seem to make accurate up-​to-​date entries on patient files. I have dropped my PCP and am going elsewhere.

Best group of doctors. I love coming here. If your doc isn’t available you can always see another one. I’ve been coming here for years and love it.

internal medicine is excellent but endocrinology sucks. i asked for an appt online, no response for 3 days, finally i call & was told i need a referral even though my insu doesn’t require it (PPO). i had pcp (also from DDA) send it over & still no call. i called, waited on hold for 20 mins, just be told no opening for another 5 weeks. this after wasting a week of my time. i was not allowed to see another endo in the same clinic cuz they don’t share pts!!! their loss, i am now with another endo.

I needed to get vaccination shots for travel and after calling several times I could never get an answer, thus I wrote a letter some 8 days ago to the office. I never got an acknowledgment for that letter. I then started calling again on 10÷3÷2014 at !:39PM. Finally at 4:02PM i was able to talk with a live person and explained my request. Then she advised she would have to talk to the doctor and let me know. I ask about my letter of over a week and was told there was no record of that letter and that it more than likely went to a central office and had not yet been referred to the doctor. You cannot find a worse telephone, appointment systems anywhere at any organization that this one. Communication with the patient is certainly no part of their medical service. This is undoubtedly the world’s worst. I used to think getting computer info from India was bad a few years ago but this organization had now topped that.

this is the worst place I have ever tried to deal with in just try to get an appointment.
Failed when I called, tried online and no response. They then call me at 4:54 at the end of a day 1 week later to setup an appointment. I returned the call 5 minutes later and was told office was closed. WHY DO YOU WAIT UNTIL 6 MINUTES BEFORE CLOSING TIME TO CALL A PATIENT… pitiful

My family and I have been going to DDA for years now. Once I was in college, the pediatric doctor wouldn’t see me anymore (I know, right?!) so I had to find a doctor that would give me a physical so I could play collegiate soccer. (You just checked my pictures, didn’t you, sorry to disappoint *wink*)
(Enter stage right, Dr. Chapman)
He definitely took care of me. You know all the regular stuff. «Breathe deeply. Now breathe normally. This might be cold. Turn your head and cough.» He’s a good doctor and I’ve seen him for any problems I’ve had since then, some of them major (shingles) and some of them minor (dizziness).
Later on, I had a pituitary tumor and was referred to Dr. Extrum. Dr. X is a good doctor as well. Early on, the tumor required blood work every month. I was scheduled for monthly appointments only for him to share the results. I felt like I didn’t need to spend a co-​pay for him to just tell me the results just to have another blood test in 30 days, so I asked if I needed to see him and he said, «I don’t see why. Just come and pick up your lab paperwork, no need to see me.» Saving money is always a plus in my book, so I appreciate him giving me a break.
I have seen Dr. Kusch, and he has helped me with my eczema and psorisis.
They’ve always been good about calling me about my results as well as filling prescriptions. You can schedule an appointment online which is very helpful, though I’ve found that calling them usually results in sooner appointments and faster scheduling. The last time I scheduled an appointment, they said, «We have an opening tomorrow at 1:15 or the next opening we have is in two months.»
A busy doctor can’t be a bad doctor, can he?