Comfort Zone Air Conditioning & Heat

Wish I could give this company zero stars. Good luck getting them to show up. They showed up for the initial visit to evaluate my A/​C unit. Kerry had to order a part and come back the next day. Three times in a row after that, Kerry did not show up for the appointments he scheduled. Awful service!

Made an appointment to have 4 of my houses serviced. The day of service I had not heard from the company so I called and was given various excuses, and was told several times they would call me back within 15 minutes. That never happened. I had to keep calling. I told them that my tenants and myself had taken off work to be there for the service man to let him in. I was told that I shouldn’t have done that until I heard from them first. Well I not heard from them. I did not have luck getting responses from them, and by the 4.30 pm after taking hours to get back, I texted them to say that this was not going to work, and that I needed them to disregard my requests for service. They immediately responded with ‘OK’.
I originally responded to their Craigslist ad for 39.95 AC/​heat maintenance. Perhaps because of the recent cold weather they found much more profitable service calls to work on, so mine was bumped. Regardless of the excuse, it is unacceptable to screw over a customer, let alone not call them to let them know they have reasons for not being there.