Collin County

I registered my car here when I moved to TX and later for a renewal. The parking lot is usually quite full, but you can always find a spot (may have to walk a little bit). I waited until the end of the month, like most, so the line was down the hallway. I was quite surprised at their efficiency though. I was in and out in less than 15 minutes! The staff is friendly and helpful.

I used this location to renew my car’s registration. I would rate it higher since I was in and out within 10 minutes (at what other govt building can you do that?), but I am bothered by the $ 1.50 surcharge for using a debit card. It is bad enough that I have to pay it, but the walk in price is supposed to be $ 1 cheaper than the mail in price. Then they tack that crap on and make it $ 0.50 more. Even worse is the fact that they have this insulting sign telling you that it is charged and says «we cannot absorb the credit card fee like a retailer.» Really, you can’t absorb that as part of the $ 64.25 fee to hand me a sticker that I put on my own car that serves no functional purpose other than to generate revenue? Did I mention that the guy waiting on me asked me THREE times if I understood that there would be a credit card processing fee? Yes, I understand. Would it make you happy if I waste more than that in gas to go grab a check and stand there like an old lady at the grocery store instead of moving into the electronic age like every other person in the civilized world?

Renewals… no problem. Title related work… slow as molasses. The people that work here are very pleasant.

Here to register my new car, bought from out of state. Very helpful people and quick service! No line during midday.
Parking is always tight here.

I wanted to give props to the people at the registration counter working for Collin County vehicle registration. I moved to Plano from Reno, Nevada and was blown away at the service of the people and the efficiency of the office. I registered a trailer, motorcycle, and two vehicles and was in and out in about 20 minutes flat. I just got back from there to get a document notarized and didn’t even have to wait in line. For a community service job, these people always seem to be happy.
Now if only the drivers license office was run by the registration office. That place needs some serious work, but that’s another review.