Century 21-Posey Properties

After being rushed through the process of viewing a rental property, we returned to meet with the realtor to review the lease, take a closer look at the property, and ask questions after paying an application fee and being approved. You would think that since we had been approved by the owner, the realtor would be glad to have made the deal and helpful and reassuring. Quite the opposite. I have *never* been treated so rudely by someone attempting to sell me a $ 15,000+ contract. Basic questions about whether appliances worked were answered curtly with an «I don’t know, why don’t you test it out.» (Spoiler alert: the sprinkler system did not actually work.) Concerns about dead bolt locks being disabled were rudely dismissed.
I have rented apartments in many places, major cities and small ones. High rise flats, and country houses. I’ve had slum-​lords and national corporations as landlords. I have NEVER been treated so rudely by a potential leasor in my entire life.
My advice: Stay far far far away from these people. Businesses generally put their best foot forward, and in this case, it came with a kick to the groin.

As a property owner I cannot say enough good things about Posey Properties. They take care of their business, and their customers. The 1 time that I have emailed a question, Tom responded back within 3 minutes. My rent house has been maintained and rented quickly. I have never bothered with trivial problems, which is important to me. All their financial reports are easy to ready, include receipts, and are on time each month. After managing my property myself, using another management company and now Tom. I can say that they have by far exceeded all expectations of service.

WORST service I ever had in my entire life. When I first moved into the home I was renting (maintained by Posey, of course), I noticed a lot of problems. First of all, I had to clean the house because the previous owners didn’t bother to do it. Then, there were the problems in the house: staples all over the bedroom walls, rusty doorknobs, holes in the walls of the laundry room, almost ALL the blinds in the house were broken, and nail holes that weren’t patched up. So I emailed the repair and maintenance leasing coordinator; none of the services were done except for the blinds. And they didn’t even repair ALL the broken blinds; the repair guy said that some blinds needed to be ordered and that they would come back when they received it. THEY NEVER CAME BACK.
Even with the moving out process I had problems with them. They never got to me to ask if I was going to renew my lease or not (I had to go with a gut feeling and gave them a month notice before my termination date), and when I did notify them, they never told me WHEN they were planning to show the house to other people; a couple of days after I told them I wasn’t renewing my lease, I randomly got a phone call from a Realtor asking me if it was okay to show people the house. I had to tell the Realtor that I wasn’t notified or informed from Posey about showing the house and told him to come back tomorrow. At this point, I was furious with Posey Property Management. TALK ABOUT A LACK OF COMMUNICATION.
Even after I’m moving out, I still having problems with PPM. Talk about a nightmare! It has been a little over a month after I moved out, and PPM still hasn’t given me my deposit back. I called PPM everyday for the past week and, each time, I’m transferred over to the voicemail of Debbie Rehn (the repair and leasing coordinator). She still hasn’t gotten back to me and, at this point, I don’t know what I’m suppose to do. They never asked me for my new address, so they wouldn’t be able to send me my deposit. And even when I went there personally, the receptionist said that I would have to take it up with Debbie Rehn, VIA EMAIL. OH EM GEE.
All in all, I would NEVER recommend leasing with PPM to anybody. They fail to communicate and meet the services of their clients.

JC Posey, owner of Posey Properties manages my rental home in Carrollton. He took it over for me at a time when I needed to evict the tenant and refurbish the inside of the home and outside due to tenant damage. It was severe. Garbage, damage, you name it. Terrible situation due to awful tenants. The situation was initially overwhelming and upsetting. JC and his staff managed and coordinated all efforts to evict the tenant through the proper procedures, and then he outsourced the work to the appropriate companies for dry wall repair, fence building, paint, carpet, and interior fixtures (i.e. plumbing). Over all it took about a month, and I was very pleased with the work. He took away a lot of stress and the house was turned around quickly and rented again to quality tenants. I was pleased with that process. Thank you JC!

We moved into our townhouse about 2 years ago. We were dismayed to find most of the interior walls badly in need of paint and with numerous (10−50/room) nail/​screw holes. It was obvious the prior tenants had children because there were many, many dirty smudges along the walls at the 1 – 2 foot height. When we previously rented apartments, they were painted between tenants. Posey said they were not required to provide clean, painted walls. We detailed everything on the move-​in inspection sheet.
There were several other smaller issues (clogged toilet, missing sink stopper, missing door stop, missing blinds wand, etc.) that we reported and Posey promptly sent their handyman to fix them.
This townhouse had no medicine cabinets in its 2.5 bathrooms. We asked Posey to ask the owner of the townhouse if we could be reimbursed for a $ 40 – 50 medicine cabinet that we would install in one of the bathrooms. We sent several emails and made several calls about this, but Posey never gave us an answer.
After we gave our notice to vacate, the realtors always called to ask if bringing potential tenants to see the home would be convenient for us.
After reading other reviews, we were anxious about getting our deposit back. We spent days cleaning the townhouse. It was cleaner and in better repair than when we moved in. Posey must have noticed, because 100% of our deposit was returned.

Let me just start out my saying that dealing with jc posey and his accountant raquel was a complete nightmare. I have rented for many years at so many places and this was hands down the worst experience i have ever been involved with. So without further delay heres the story of our nightmare from start to finish.
Everything seemed «ok» at first when we saw the house for rent at the price listed so we called century 21 to schedule a viewing of the house. We were so excited because we have been in so many different apartments through the years and this would be our first house rental. So we schedule weeks in advance and a date was set in stone for us to come look. That day finally comes and guess what, the house is locked and there is no key in that thing they hang on the door. So the century 21 lady and us look around the house to see if the back door was locked and it was. So i looked under the doormat in the front and there the key was. So we opened the door and saw the house was a complete wreck!!! I couldnt believe that for weeks that they knew we were coming and not a single thing had been done! Bugs everywhere fridge still had food in it etc. Well, like idiots we trusted that all the mess would get cleaned and it would look like new so we signed the stupid lease. Such a mistake. Move in day comes and we show up with our stuff and it is in the same exact condition but worse. There is a moldy looking substance in one of the bedrooms which wasnt mold but later to be discovered water damage! We were absolutely furious because at this point we were homeless. We had moved out of the apartment already! Frantically we rushed to get a hold of someone at their office to get the place cleaned up and at least ready for us to sleep in for the night. As you can see things were already off to a bad start.
There were so many things wrong with the house that we didnt know where to begin when it came to filling out that move in form. So we did our best and, you guessed it, we missed a few things that were eventually taken from our 1,395 deposit. 325 for blinds and 170 for a cleaning crew! We spent weeks getting that house cleaned and we even painted the walls!
Service orders? Forget it! Never got our fence completely fixed. They just did a temporary fix And dodged the issue like we didnt even deserve to have a nice place or fence.
Now for the move out part! My ******* favorite! That accountant raquel needs to be terminated and banned from customer service for eternity! So after almost 5 weeks i finally get a hold of her about the deposit and during that 5 week period she wouldnt answer any of my questions. It was always «on this date we will know» bullcrap! All i wanted to know the whole time was what to expect back! Not when it was coming. So finally the check gets sent out and guess what, sent to wrong address. Go figure right. Luckily it was given to the apartment office and i just barely got there in time to get it from the mailman who was just about to have our deposit sent back to posey office. I immediately call raquel and inquire why my 1200 check was sent to the wrong address! She said that was the address on file. I told her to change it immediately. So i get home and we were shorted 150 on the check! I call them, deal with her bull**** and waited for a 150 check. Guess what happened today, she sent the check to the same wrong address!!! Moron! This time i missed the mailman and its on the way back to posey and his fool raquel. Im so done with their bull**** and i wont be stopping here. I will tell everyone i know about the horror i have gone through and until posey gets his act together and makes some cuts **raquel** his company will continue to have unsatisfied people who finally take a stand and let things like this to never happen again!!! Cant wait to call better buisness bureau! Raquel get a another job because you are terrible at this one!

Really it would be zero stars. I hired Posey to rent out my home in Frisco when I had to move to Austin. The renters they brought in moved in in January and we forcibly removed them from the house in April. Posey was promptly fired as well. I ended up having to call them practically every day to get an update on why rent was late, every step of the eviction process, etc. They would take forever to return emails or calls. Months later I now have proof that they didn’t do background checks the way they should have… they told me my renters had some issues on credit but that they had a good rental history. The guy who called me trying to repossess their car had 4 different addresses on them in Plano in the past year alone… so clearly they were grifters and Posey didn’t really check their rental history. I wouldn’t do business with them in any way, shape or form.

If I could give this place 0 stars I would. I am not even sure where to start… So upon moving in to our rental house we go into the garage to see a pile of complete junk. It even had a sign from the previous tenant that said «great for garage sale» and it took Posey a week to get the pile of junk out of our garage. Then we call and ask them to fix the falling apart fence. They come out, rig it up and leave. We had to have them come out twice more for the gate to be functional, and after months they finally came back out and rigged it again. Also took them three months to install a broken garage door opener. i had to call the owner of the house to get it taken care of.
Raquel, the accountant should be fired ASAP. She lost not only my original lease, but then our second lease and called me and asked me to email it to her. Has she ever heard of a scanner and or file cabinet. She is also extremely rude.
We had plumbing issues, we called Posey and asked them have someone come out, we had the same issue prior. I said the nature of my job had me traveling a lot, that I would not be able to be there. They come anyway, forget to bring a key, and charge me 75 $ for not being there.
When you turn in your move out notice they constantly bother you 24/​7, I mean I am at dinner with my wife at 7PM and have rude real estate agents calling to schedule showings.
Be prepared to be ripped off completely on your deposit. Google them… look at all the bad reviews they have. I had time stamped and dated pictures of the lawn. They charged us 58 $ for lawn fees. they claimed the bushes were not trimmed. Sorry, no where in the lease did it say that we have to win yard of the month. The charged us 75 $ for changing three light bulbs and an air filter. They then charged us $ 45 for trash removal, even though we have heavy trash days that pick up the trash. Then the kicker, they charge $ 75 for the plumbing fee which was paid in full and a copy of the check emailed to that airhead Raquel three times. I threatened legal action and got that $ 75 back,
Overall this company is trash. Century 21 should be ashamed to have any relation to Tom Posey. I plan to write the BBB, upon researching them they have a «F» rating. Go figure.
Also even though it states in my lease they have to provide receipts for work done, the didn’t. They sent some BS letterhead that said 75 $ charge. Not one receipt after asking for it numerous times was sent to me. I really wanted to see the light bulb receipt.
Horrible company, horrible customer service, complete rip off. The worse part is that they hire independent real estate agents so you don’t know that they are the property management company until you sign the lease.
I would sue for the rest of the money they ripped me off on but its not with the time or effort. I do plan to spread the word everywhere and write Century 21, the BBB, and the Texas Real Estate Association.
STAY AWAY, or be prepared to be screwed, Just Google Posey property management plano reviews and you will see I am not the only one.

Maintenance on anything takes FOREVER. Takes at least three or four phone calls and emails before they respond to any request. Very nice when you are moving in, lots of attitude when moving out. I was told to be ready to show house ²⁴⁄₇ anytime in last month or risk losing my deposit.