Cavender’s Boot City

Had a great experience here. I’m sure my group of city slickers walking in stuck out like a sore thumb, but the staff was really helpful. He followed us around and helped us find things that would fit and gave us important tips to narrow things down. I was impressed with his ability to find boots that fit my stupid feet. I was certain that I would be unsuccessful, but I found a great pair of boots in about 20 minutes.
FYI — they do have a big and tall section, which is 2 racks and most of it is tall. They did have a couple of «big» shirts and since I just needed a white shirt, they had some to fit. I will also say that western clothes seem to fit a little larger, I wear a size smaller in wranger than I do elsewhere.

Great customer service, selection & overall experience. Took my wife as a surprise to grab some boots and we were very satisfied!

Dan was so helpful! He wasn’t pushy even when I did not make a purchase. He had lots of knowledge which was extremely helpful! Awesome customer service!
Way to go Dan!

Great customer service. They allowed me to look around at my leisure, at the same time whenever i had a question there was someone right there. they were not intrusive or hovering at all. I ended up buying a Resistol Challenger silver belly hat and got 20 $ off too. Anytime i am in the Dallas Fort Worth area Cavender’s in plano will be the go to location for my western needs.

Excellent selection of boots and farm/​western clothing. Sales staff are attentive and very knowledgable. We are new to Texas and I needed a place to pick up work boots for the farm as well as a pair of boots for the office. I was able to find both at this location along with two pairs of work jeans and a Yeti 30oz coffee mug for much cheaper than they sell online. Awesome place and we’ll be back!

Without a doubt, they have a great selection. However, after the third time I got literally chased down by a salesman who wouldn’t take, «thanks, but I don’t need any help right now» for an answer and HAD to help me, I just left the store.

I’ve been to a few boot stores and never had a great experience. I didn’t expect much when I walked in. The staff here is very friendly. Delbert helped us out. He was very knowledgeable in boots and the inventory. He gave us time to shop around and was available when we had questions. He was fun to talk to so it made shopping fun. He gave helpful input when we were deciding between items.
The store is laid out well. I spent most of my time in the Men’s and Children’s section instead of the Women’s (boo!). But I already have boots and don’t need anymore right now. When I do, I’ll be back and hopefully Delbert will still be there!

Excellent service! Bought a pair of Ariat boots and a hat to replace my old Stetson. I have in between sized feet and the sales associate was really helpful and super funny! I had a great time shopping and conversing with the employee and he made my shopping experience comfortable. The store is well laid out and there is always an employee ready to help. I was able to get my boots on clearance and instead of being $ 279 they were $ 189. It was a great deal! I will be back to buy a set of Justins in the future and some more Cowboy gear. Thank you Cavenders!

Great selection of boots, hats, belts, everything Southern.
Delbert tends to help us every time we’re there and he’s awesome. I went in just the other day and Delbert walked right up to us, asked what we were looking for, «boots» I replied. He said he had just the right ones for me. A little skeptical because I don’t care for people waiting on me in a store, but he pointed out a pair of boots that were perfect. Literally. I tried on every boot on the store and kept going back to the first pair he pointed out.
They have great prices and a wonderful selection. Everyone there is authentic and really knows what they’re talking about. Definitely will continue to go back again and again. Prefer them over Sheplers.

Hadn’t bought boots in years and Eddie was very helpful and patient! He suggested several styles within my price range and helped me figure out what I wanted. They have a great selection and up to date styles. I definitely recommend checking out their huge inventory.

I’ve been in Cavenders in Austin, Dallas, San Marcos and this is by far the best stocked and the most helpful. Delbert who I believe is a manager was beyond helpful.
I live in Austin but I wait until I’m in Plano to do my western wear shopping.

Although I didn’t find a pair of boots (because I was looking for a very particular color) I did manage to find a cute top. The prices on the boots I looked at ranged from $ 120 to $ 400 and there was a huge selection. The employees here were friendly and I was asked about 5 times by different people if I needed help with anything.

Wow! This is the place to go if you need boots. It’s cool just browsing around checking out various boots and western-​wear. If you want to find unique boots and are willing to shell out the dough, definitely head on over.

Great customer service which is so rare now days! They even cleaned and shaped my hat which I didn’t buy from them for free (tips accepted). I will 100% come here next time to buy a hay or show shirts!

Have big feet and was lucky enough to find a pair of boots that were comfortable and visually nice. However the employee seemed very tired and kept his distance at least 90% of the time unless we called him to ask a question. Didn’t even smile nor enthusiastic.

Great people who always go out of their way to be helpful. I have never left without finding a solution.

«Go to Cavender’s”– the answer to my question every time I, a newbie to TX, ask a native where I can get myself a nice pair of boots that don’t cost me ½ my paycheck. And they would all be right! I’m also not the only one getting this advice since every pair of boots I liked was sold out in my size. All the more reason to come back again!
Cavender’s isn’t just boots though, they also have a great affordable western clothing section to complete your honkytonk outfit. And throughout the store you will also find really nice western home décor.

Since I am moving to Texas I thought I would look for some boots and a cowboy hat. When I walked in I was shocked at the size of the store. It was like a western Walmart! Boots, hats, western clothes, western home furnishings. They have it all.
The only complaint I have is the clothes aren’t fat people friendly, Unless you are skinny you aren’t getting clothes here.
The employees are not very helpful either. Maybe it’s because I’m fat and they knew I couldn’t buy anything so they didn’t bother with me. Only one employee Chuck talked to me and did his best to answer my questions. If it were in my power I would give Chuck a raise and hold him as an example to the other employees of this establishment on how to treat a customer.
Maybe I will spend some time on a treadmill so I can fit in their clothes but the only one I will deal with is Chuck.

A great place for anyone looking for a large selection of Cowboy boots in Texas. You’ll be hard pressed to not want to try on more than one boot and then making the hard final decision. The staff here are friendly and are easily identifable by their Texas Ranger look.
My girlfriend was having a difficult time with picking up her first boot but we were helped by a very attentive sales person named Chris. He helped picked out some boots for her and also shared a number of tips and advice in making a decision and caring for the boots. Definitely great information for the both of us and my girlfriend left with some brand new red Corral boots that was also $ 20 off.
I had to come here a second time after being convinced that my trip to Texas would be wasted if I didn’t pick up my own. While I didn’t get the same attentive sales staff I didn’t have a problem with finding my boot size that are organized in aisles for the men (Women are organized by brand it seems). After a half hour of searching I found the right boot for me from Ariat.
All in all, we each spent about $ 170 after taxes on our new boots which were comfortable and well worth it. I can definitely see why it’s better to be able to try on these boots versus buying a pair online since no two boots are exactly alike. Also checking against various other places like Shepler’s, the prices can’t be beat and Cavender seems to have more deals.
In addition to boots, they sell an assortment of other misc Cowboy related items like belts, clothes, and hats. So many different hats with price ranging from $ 20 to a couple hundred dollars. Ridiculous but I can see that if you want quality then you need to spend more.

Found a very helpful salesman named Chris and enjoyed a wonderful selection of boots and other western wear. They’ve got boots for lots of price ranges with the average pair running around 150.
Will definitely go back when I’m ready for my next pair. maybe invest in some of those beautiful blue fancy ones they’ve got :)