Car Care Central

So far so good after our first visit here. I had some front end noise that I suspected had something to do with the brakes. It progressively got worse over a week or so, and this was my first day off and opportunity to take our F150 in. Our dealership and regular mechanic were located a bit further than I wanted to go, considering the sound coming from my truck. I called ahead, and Travis was very pleasant on the phone. He said they’d be glad to check it out and that I could bring it by right away. They created an account for me as soon as I walked in the door, and in less than 15 minutes the truck was taken back to the bay. And within 30 minutes they had a diagnosis and estimate for me. Not only did it need new brakes, the rotors had significant wear and needed to be replaced, among a few other things. I was asked questions about how the truck is driven, how heavy the loads are that we towed and how often, and they installed the parts best suited for our usage. I was told the repair would take about 90 minutes, and was offered a ride. We just walked to get burgers and spent less than an hour in the waiting area as the work was done. The facility is clean, and there is coffee, water, and a soda machine for the customers. The seats aren’t cushy, but the room is quiet and comfortable. In didn’t seem long at all before the work was done. The repair cost a bit more than I was hoping to spend, but fair enough after hearing what needed to be done. The total included new pads, new rotors on the front, calipers, and the brake system hydraulic service, so I feel I paid a reasonable price. I’m stuck between 4 and 5 stars because I would have liked to seen an estimate on paper rather than verbal, but I could have always asked so that’s on me, and they forgot that I mentioned that an oil change was needed. Everything involving the brake service was explained thoroughly though, and I was given opportunity to ask questions. I’ll definitely go back for regular maintenance as consistency is the best way to judge.

I only write reviews to warn other people of terrible service. I have a shop I go to that I trust, but all I needed was some break pads and my Check engine light. So I went to this place down the road. My friend has gotten her oil changed there a couple times so I thought I would check it out. They were a bit short at first but civil. Charged about $ 600. Seemed somewhat reasonable. It wasn’t until my light came on 2 days later that I started having problems. They wanted another $ 500 to fix some other random thing that may have caused my light to some on. These people will not only try to get over on you, but they are condescending beyond words. They were rude to my girlfriend who immediately sought service else where, rude to my blind mother who just wanted a better explanation, and finally rude to me. I may not be a mechanic, but I’m not an idiot. I am disgusted with the service and the man who runs the shop. His customer service skills are minimal at best and he absolutely, positively does not have your best interest in mind. Go anywhere else.
(Also, as I was leaving there were 2 – 3 black cars lined up the side. I didn’t have my glasses on and I pointed and said «is that mine over there?»
His first simple «yes» would have been sufficient, but no, he had to add smugly, «it’s the only one we have in the parking lot».)
Rude. Hateful and rude.

We were in Plano visiting family for Thanksgiving when my battery light started to flicker. My car is 10 years old and we didn’t want to get stuck in the rain on the four-​hour drive back home, so we wanted to get everything checked out. We went in to Car Care Central first thing Saturday morning and told them what had happened. The guys looked at my car immediately, checking out the battery, the alternator, the alternator belt, and who knows what else. Thirty minutes later they told us everything looked fine. Apparently this vehicle has a history of the alternator belt slipping when it gets wet, and with all the rain in the Dallas area Thanksgiving weekend we’d driven through plenty of water. Truth be told, I was desperate to get my family home, and these guys could have sold me a new battery, a new alternator, and an alternator belt, and I’d have never been the wiser. As it was, they said no repair was necessary and they sent me on my way. No charge. We got home safely and with no further problem. It was a Thanksgiving miracle. I’m thankful for the honest guys at Car Care Central.

Can’t say enough good things about Car Care Central. Been taking my truck there for over 5 years and the manager, Rick Larson has never failed to take care of me. They are quick to diagnose any problems I have had with a quick turnover time. Would not take my truck anywhere else. Excellent customer service and very knowledgeable techs. Would definitely recommend Car Care Central.

Excellent customer service! A friend referred me here for my annual inspection. The technician quickly noticed that due to changes in the registration sticker and inspection law, that I did not need an inspection. That type of honesty and integrity is rare! I may live in Austin, but I would have no problem sending folks here or using them for auto services when I am in the DFW area.

Always honest, knowledgeable, helpful and they treat everyone like family. I have a 2000 honda, you name it… they’ve fixed it! Always competitive pricing and finished is a very reasonable time. I’ve been taking my car here for almost 5 years now and it has always been a pleasant experience!

My family and I have used Car Care Central for years. They are honest, knowledgable and friendly. I highly recommend them.

Have had many dealings with Kirk and Rick, and both are fantastic. This does not discount the people in the garage, I just have never met them. Have used CCC for many years, and they have always been honest, NEVER tried to up charge or come back with of «we noticed you needed xxx done as well.» I have used them for major repairs, inspections, and oil change. I have recommended 4 others to them as well and they were equally pleased. And to add a bonus, they get things done in a timely and friendly manner. Two months ago, I had a student intern who was quoted several thousand dollars worth of work by another shop, that needed to be done before she could return to the east coast. I suggested she get a second opinion with CCC. She got it done for less than $ 800.00 and she was perfectly safe returning home (and still has the car). They did the same for me 4 years ago when an out of town shop told me there was over $ 3,000 worth of work I needed to have done. Rick looked at it all and told me that none of it was necessary after looking at my car and the estimate I had with me. Can’t emphasize enough their level of honesty and quality.

I want to thank Kirk, manager of Car Care Central! Excellent customer service today. It’s rare when you leave from getting something as simple as an oil change, and truly feel wowed at how elevated the customer service was. I did not feel taken advantage of and felt as though they treated my car as their own. I will make sure my friends and family take their cars here for now on. Thanks again.

I have been taking my cars here for several years, and they treat my car as if it’s their own. Rick has been more than fair each and every time that I’ve needed work done, and keeps very thorough records of the work that is done. Customer service is very important here, and they have always made sure that I’m satisfied with the work.

I won’t take my car anywhere else ever again! Not only are they honest, but they are kind. They went above and beyond for me on more than one occasion (including fixing something on my car that Firestone screwed up)! The entire staff is fabulous and their customer service is HANDS DOWN the best around. I should have written this review long ago — they have more than earned 5 stars from me (and I have absolutely no doubt they will continue to do so)!

Five stars for an oil change? Well, an oil change was what I needed, and an oil change is exactly what I got. Friendly staff, a good price with a coupon (we get them pretty frequently in the mail), and nothing unexpected.
A few months ago, someone I know failed their state inspection at this place, only to pass somewhere else that was less thorough. Hardly worth losing a star over («These guys did their job! How dare they!»), but worth noting if your own car is kind of iffy.

I am so happy with Car Care Central. I have gotten quotes from other places for thousands of dollars and when I bring it here for a second opinion, more often than not, they tell me the car needs no work. They will top of fluids for free and come outside to adhere my registration stickers whenever I need. They are the most honest car repair shop I have even used. Highly Recommend!

I have never written a review for a car repair place but I feel I had to for this place. My daughter is single and lives by herself and luckily she lives very close to Car Care Central. She has taken her car there many times and it is always less money than what they tell her up front. They are so nice to her. I needed to get my truck inspected so I asked her to take me there. The people were so nice and had my truck ready to go in less than 15 minutes. I am taking it back for an oil change later on this week as it is only $ 29.95 and includes tire rotation.
This renews my faith in car repair shops. Great job guys!

I took my Lincoln MKS to get a transmission fluid change and the individual gave an estimate for the transmission fluid charge plus 3 hour labor charge for the work. It takes 20mins tops to change your transmission fluid. WOW!!! Anyone that goes here needs to watch out for the shaft. Con artists are all shapes and colors.

I used to take my car here a while back and never had issues, but the staff seems to have changed. These guys are definitely overcharging and suggesting unnecessary repairs. They also get furious when you decline work or sa youd like a second opinion/​quote before paying them for a large (potentially unnecessary) job.
Recently I had them look into a sound that sounded like leaking air in my engine. I was given a laundry list of repairs (ranging from replacing turbo to emissions system issues, etc) amounting to almost the value of my 12yr old 150k mile car. When i told them i wanted to get a second opinion before proceeding, i was told i couldnt drive due to risk of the turbo breaking and damaging my engine. After a long, disdainful lecture i was given my car with a warning not to drive far («keep it to a mile or so»).
The other shop i took it to found a leaking intake hose and fixed it for cheap. Just drove the car cross-​country (to Michigan) without any issue. These guys are starving mechanics looking to scam someone and are quite rude when theyre called out. Go somewhere else.

I needed an oil change and they changed it. My A/​C was broke and they fixed it.
They seem like a decent crew. No complaints from this customer.
Oil change comes with free tires rotation too.

I will never step foot in here again!
Went there for years and felt I was always not pleased and over charged. The last straw for me was when tgey charged me $ 80 to fix AC fan and 1 day later the same thing occurred. Called and he said I would be charged again… or wait was it the $ 75 charge to tell me what was wrong with my car to just be wrong? Either way they will never rip me off again.

Went by to inquire about a/​c work, wheel bearing, and transaxle service.
They said it’s impossible to check the charge on an a/​c, they can only evacuate and refill. They don’t diagnose a/​c at all until after that’s done (at nearly $ 100). All it takes is a set of gauges and a little training to check a/​c charge levels, I’ve done it myself many times — I just don’t have gauges anymore.
Quoted 3 hours labor for a wheel bearing, at $ 98/​hour, plus $ 300 for parts. When I balked they got offended and told me I wouldn’t find anyone who would charge less than $ 95/​hour — the shop I usually use charges $ 85/​hour. $ 98 hour is close to what dealers charge. Book labor for the job is 2 hours, going by Alldata. I got the parts for under $ 75.
Quoted $ 80 to drain/​fill a manual transmission — it holds less than 5 quarts of gear oil, I changed it myself for $ 20.
I normally do my own work; the only reason I stopped by is I was pressed for time.
Manager is a bit on the rude side when you refuse work.

I was referred to this business about 4 years ago and I have used this company several times for big and small jobs. They have consistently provided exceptional customer care and competent technical expertise. These guys work very hard to leave customers feeling satisfied, in a business where keeping people happy is probably impossible. I have high confidence that this business is very ethical and honest. I have referred others to this business and all my referrals have been satisfied.