Bong’s Tailor

I’ve gone to them one other time they’re great about fixing things and getting stuff done on time. They’re a bit pricy though.

I read the reviews on the terrible service, but wanted to give them a chance– they are conveniently located by my work and so drop-​off/​pick-​up was going to be easy.
After taking in a short formal dress, I wanted a verbal quote to see if the garment was worth altering– I got it 75% off a few years ago, so I figured more than $ 20 in alterations + original cost of $ 50 would just merit me buying a new dress. The seamstress was friendly and after her inspecting the seams (needed the sides taken in) she told me $ 18. Perfect! Right within my range.
Today, I went to pick up the dress, and was told by a not friendly Bong, «It’s $ 28.» I calmly told him that I was told $ 18, and if it was $ 28 I would not had the dress worked on. Bong said «The seamstress who helped you should have said ‘starting at $ 18′– STARTING.»
I don’t need a ballpark, I took it in for a real price. He then said the tailor who worked on the dress said it was difficult. I reminded him that he has my phone number, and should have called me to tell me he changed his price.
«FINE. $ 19.48!» He YELLED at me, swiped my card, all before I even inspected my dress. Sure, I’ll never be back, but what a way to ruin a Monday of all days.
He’s living up to his namesake if he thinks that’s a way to run a business or treat customers. GO SOMEWHERE ELSE, the rudeness is not worth the convenience. The workmanship was ok, not great.

Bong is a good guy! They seem like really nice folks. He’s direct, but you have to think about the service you want before you engage any tailor. For me a tailors’ strength depends on what I’m asking him to accomplish.
In this case, I made the request for Bong to sew on a number of patches to pretty expensive backpacks for our company. The work was pretty difficult and he got the technical part done with no issue. The only problem we experienced was a gap in communication. I gave pretty specific instruction about which patches were to be attached to different bags. I came to pick up my order which was ready earlier than anticipated, and the only hang up was that some of the patches were placed on opposite bags. It was a simple color difference, but I feel it was associated with language.
Is this the best experience I’ve had, no. But he’s far from the worst. Just make sure you are thorough and have him walk you back through your requests and you should be good to go!
Oh and he’s visa/​mc only, so prepare for that before heading in.

This place was great! Hemmed my pants in less than 30 minutes for only $ 15. I guess the other poor reviews were either competitors, or had asked for Bongs to do much more difficult tailoring jobs (and weren’t satisfied with their result).

Terrible! Absolutely terrible. I took a formal dress in and they took a pair of scissors to the bottom and basically chopped it off. I had to pay $ 80
For something I could have done myself. They want your money up front so they can tear your items up and not have to return your money. Do not go here! They are also very rude.

«Seriously?» This is the only nice way that I can use to describe my experience here.
I brought a pair of slacks in to be hemmed. I tried them on there and we determined the length that they needed to be. He asked me when I needed to pick them up and I told him «no rush» because I wasn’t in a hurry. He told me «okay, one week». I didn’t argue because I honestly wasn’t in a rush, but seriously? One week?
I picked them up a week later and tried them on at home. One leg was shorter than the other by a centimeter or so. It wasn’t noticeable but I could feel the difference when I walked in them. I decided I had the right to take them back since it wasn’t done properly the first time.
When I showed the tailor the difference in length, he didn’t apologize or even acknowledge the fact that they were uneven. Seriously?
I picked them up thirty minutes later, thanked him, and he just looked at me. Usually it’s customary to say «you’re welcome»; even cavemen at least grunt in acknowledgement. As I was walking to my car I thought to myself, «Self, I’ll bet you a new pair of pants that they’re still uneven.»
I just tried them on. The shorter leg is EVEN SHORTER now. Seriously, this is ridiculous.
If you care about quality work, skip this place. Seriously.

AWFUL. i have used this place a few times and like other reviews they got the job dine but were not friendly. I took a new pair of pants in the other day. They asked when id like to pick up, I said Friday at noon. I show up Friday at 1 and after not being able to find my pants, the man realizes they were never hemmed. Instead of letting me know they werent done and apologizing he looks at me and says «20 minutes.» (keep in mind the pants had been there for 2 days) Obviously at this point I know what has happened but im still annoyed that he hasnt explained. I responded with why and then he decided to tell me my pants were never worked on. As I continued to stand at the counter, he snapped at me and said «TWENTY MINUTES» which i promptly responded with «ok…go ahead.» he clearly wanted me to leave while he worked on my pants and i didnt feel the need to. Once he was done he reached for my card without even telling me how much. he told me the price and i asked if i was given a discount (ya know because my pants were scheduled for pickup at noon friday and they werent even touched when i got there at 1) He responded with 10%. mind you the total was like $ 11. SWEET DISCOUNT BRO. i said. 10%? really? and then he said «what you expect 50%?». (yeah awesome customer service.) i responded with well i would have expected more than 10% since my pants werent ready, much less even touched! i am appalled by the lack of customer service and friendliness at this place. As a business, if you cant take ownership for your mistakes or do right by your customers you will not create loyal customers. oh and when i got home and tried the pants on, one leg was slighty shorter. this place will be getting an earful from me tomorrow and i will not be back.

Ok, here’s the deal. Bong’s tailor is very conveniently located inside of Willowbend Mall… makes it easy to drop off as soon as we make a purchase. We’ve had a few things, mostly pants, tailored here and has always been pleased with the results. The service isn’t too friendly, but the tailor isn’t really somewhere we go for social hour. The prices are reasonable, the turnaround time is fairly quick (and they will often speed it up if you need something sooner… just have to ask). All in all I’d say this tailor is ok. Nothing above and beyond, but good enough for the quick fixes that we need.

My boyfriend brought in several nice dress shirts, dress pants, and a jacket to be altered. We were ignored for at least a good 10 minutes, and there was no one else in the store. Someone finally attended to us and directed my boyfriend to the changing rooms. The total bill came out to $ 99. He wasn’t given a detailed receipt, so I don’t know the cost for each item. They have a sign that says alterations can be done in 30 minutes while you wait, but they said his clothes would be ready in a few days.
Unfortunately, one dress shirt was altered too narrowly in the waist, and it no longer fits. It was a brand new shirt, and now he can’t even wear it. The jacket was also altered a little too short. He was not measured with it on, so it seems they had to guess and took off too much. I wanted him to take those items back to see if they could be redone or at least get a refund, but after reading the reviews here, it would have been useless. I would avoid this place at all costs.

Brought in 10 suits and 7 weren’t done correctly. In fact 3 were too short and 1 too long. Then the guy argued that it was my fault.

WILL NOT GO BACK
I had used this tailor a few times, thinking that the interaction with the owner and employees was always a little odd. At that time through they had always done a satisfactory job with what we asked them to do.
The third to the last time that I used them I had noticed that the guy (Japanese I think) behind the counter was almost rude. He spoke quickly and acted like he was doing you a favor to be working on your clothes. Not a smile but a smirk. It wasn’t pleasant. The clothing to be altered that time was a brand new overcoat for my son. It was purchased at Jos A. Bank and was 100% wool. A very nice garment. When we picked the coat up and took it home we found that the arms were about 2 inches higher than we had them measure. I returned to let them know they had made a mistake in the alteration but nothing in return was offered. Even a free attempt to make it right! (Luckily the hem had left enough tucked under that this coat was not a total loss) On my last visit I had taken a shirt in to be hemmed as the length was about 5 inches too long. It turned out that the shirt was hemmed 5 inches too short.
In summary I wouldn’t recommend this tailor to anyone. They offer unfriendly service, careless execution of their «craft» and are not cheap. Stay away and maybe they will GO away.

QUESTIONABLE CUSTOMER SERVICE
Twice, I’ve gone to Bong’s Tailor (at Willowbend). First time was to repair the torn lining in a pair of suit pants. They did a fine job and my interaction with them was pleasant, but otherwise unremarkable. I was excited to have found a tailor and had planned to continue bringing work to them.
However, a few weeks later when I went to get a zipper repaired in a pair of chinos, they asked me to pay up front… for something that would cost less than $ 20! I was confused by this and told them that I would pay 50% instead and they agreed to this.
After I left, I felt offended and confused, wondering why they treated me the way merchants treat people they don’t trust, particularly when the cost of the service was so minimal and the prior repair had cost more but did not require I pay the amount upfront. I wish I had asked them why they wanted me to pay upfront, and if the explanation was inadequate, I’d tell them I was not interested in doing business with them. But in the heat of the moment I was not thinking as clearly as I would have liked, as I had flashbacks to my experiences, years before, when this type of treatment was common in the neighborhood in which I grew up.
Since picking up my pants a few days later, I have not been back. I’ve shared my experience with a few fellow attorneys at work, and they each stated that they would not return had the incident happened to them.