Blue Escapes Pool & Spa

We hired Blue Escapes Pool and Spa based upon BBB and Angie’s List ratings. Our pool had issues that had not been addressed over a long period of time by the previous service. As soon as I contacted Blue Escapes, Leta and Bob contacted me to discuss our needs. Bob came out immediately and all of the issues were corrected properly. The pool has never looked better and each time I express a concern about something I’ve noticed, it is handled on a timely basis. The price is a little higher than I had been paying but I don’t mind if the pool technician (Kevin and Bryan) shows up as promised and the pool is kept in good condition. Thank you very much!

This company used to be called Blue Horizons. Look at the Unilocal reviews there, not good. Service was unsatisfactory. Technician would often not show up or complete work when he did. We were taken advantage of, charged for extra cleanings due to their tech not showing up. I am now hiring another pool company to clean up and fix the mess they made of our pool.
I will also echo what the previous reviewer said, the woman that handles scheduling is very rude and unhelpful. She repeatedly insinuated we were at fault for everything wrong with the pool and refused to acknowledge the problems we had with the tech. After being charged extra for a full month of «extra cleanings», which did nothing to fix the problems caused by their poor service to begin with, I brought in highly recommended pool company for their advice and quote on fixing the issue. They diagnosed the problem as black algae, and no amount of extra cleanings or chemicals would fix the problem. The pool has to now be drained and acid washed. When I went back to Blue Escapes and informed them of the black algae issue, they denied the problem and said it was «algae staining» and recommended further expensive repairs and extra cleanings.
Stay away from this company, unless you like to deal with rude service, and being overcharged for poor work quality.