Autoscope

Attentive staff, not at all pushy on sale. Give honest estimates and very transparent in providing estimates and options. Excellent and courteous customer service.;

Big service and they took great care of me– had my car ready early next day– had lots of work done– got a super deal on car rental– because of their connections– super organization. THANK YOU!!!

Better customer service than the dealership in Plano, TX. Pricey, but 3-​year warranty. My 525i BMW was running like a dream after being serviced here. No hidden charges.
Example of going above and beyond: they needed the locknut to remove the tires and I had lost it. An Autoscope employee went to the BMW dealership with a photo of the nut and figured out which of the dozens of locknuts was the correct one. Then he bought one and used it on my vehicle. They threw in the locknut free of charge.

An oil change and a warning light got handled, as well as a warranty repair on a failed coolant reservoir that was resolved without any fuss at all. Thanks AutoScope, see you next time!

Autoscope is a model of automotive service excellence. Their staff is friendly, transparent and competent and I feel like they always have my best interests in mind. I don’t find myself worrying about whether or not my car is in good hands like I do at other shops. On top of that, their immaculate and comfortable showroom makes it a pleasure to wait on my car. Keep up the great work!

Great service and helpful friendly staff.

Jason and the team at Autoscope Plano were great to me and my car. They were very friendly, polite, and prompt. I received a good explanation of the estimated charges, and a thoroughly estimate on future maintenance. The lobby and restroom were very clean, and they even thoroughly washed and vacuumed my car. I’ll definitely be back for future maintenance and repairs.

Purchased a deal, and brought my convertible BMW 6 series here for service. Very friendly, professional staff with a clean facility and prompt service. Came back after buying a set of tires to do the alignment, and they went over and above to buff out a scuff. I received a hand-​written thank-​you note after my visit, that counts for the cherry on top!

If you want a great mechanic who is experienced and HONEST, go to Integrity Auto In McKinney. Owner Josh Strong is the absolute best! 214−544−0997. Tell him Teri sent you!

Just picked up my Smart from their repair facility. I must admit that in my entire adult life I have never encountered such an honest, friendly, and professional car repair and maintenance business. I had bought my car from another dealership, but Autoscope will now be my place to go for my car service and repairs.
They fixed the problem, and the price was much lower than what I had expected. If you need to install the MDC cruise control for your Smart, this is the place to go!!!
Thank you so much Max and all the others for making this such a wonderful experience!!!

Took my Maserati Cambiocorsa here to get oil changed… I am not from the Dallas area, and am VERY particular who I let touch my vehicle. Excellent workmanship, attention to detail, and customer service. This is my go to mechanic for me Maserati while i am here in the DFW area.

Excellent service and auto care… these guys are my «go to» when my MB 500SL needs some TLC!

Check engine light was on and I needed a state inspection. I know that this check engine light could be anything from a loose gas cap to something «extensive».
I looked up the price of the part that was replaced and Autoscope markup is about 90%. So… labor at about 125.00 per hour and what ever the parts that are needed can be doubled from retail. I don’t see the advantage of bringing my car to Autoscope over the dealer. Final tab w/​tax was $ 836.34. Just to put that in perspective. The repair took about one hour and the part retails for about $ 250.00. Guess those TV commercials must be expensive…
BTW…The problem was not fixed. I now need to find another service company to complete the repair. They offered to look at it again… i just don’t want to pay them for what they find.
I will not recommend this shop to my friends at Metromini auto club.
REVIEW UPDATE:
The owner of Autoscope offered,(and I agreed) to buy back the expensive part that did not fix the problem. He didn’t have to,… but I have to give credt where credit is due.

The owner is very rude. He seemed annoyed when we asked questions. They did not do a good job. We had to come back several times. Waste of money and time

Great Owner.
Great Service.
Truly an amazing and caring man. He really cares for his customers. I will definitely, keep coming

I did a search for Mercedes repair on Google and then went to Unilocal when I saw Autoscope. The reviews there were pretty good, in particular one of them mentioned that they had a shuttle service, which I felt was a plus. Also another review mentioned that they had fixed an electrical problem and when the car failed again they immediately fixed it at no charge. I was going in for an electrical issue so this seemed promising.
So, when I called to set up the appointment I asked about the shuttle service and was told by Jeremy that I lived outside the area they serviced (it’s 8 miles by Google maps).
As part of the repair we had to replace the main battery, which was new and so we took it to the parts store where we got it. My wife dropped it off while I went back to work after finding out that there was nothing wrong with it at the auto parts store. When I came to pick up the car Jeremy mentioned that he had «just about come over the counter» to help my wife lug the super size battery inside. Interestingly, however, I got a different story from my wife who felt like he just watched her struggle while serving other customers. The interesting thing is that he made such a big deal about telling me how hard he tried that I mentioned it to my wife who then told me the story as she saw it. If he’d said nothing I probably would have thought nothing and it never would’ve come up. Guess he had a guilty conscience or something.
Finally when I arrived to pick up the car it was close to closing time. Again it was Jeremy I interacted with and he mentioned that the hand wash of my car that’s part of the service wasn’t done yet. In fact it hadn’t even been started, but they could do it if I wanted. though it would take about 25 minutes. I said yes, so he made a show of leaving the room «to get it started» and came back about 5 minutes later so we could settle the bill. While we were doing that I decided I didn’t want to wait, it was Friday night and I wanted to start the weekend. I told him that if they hadn’t started washing then to just forget the wash. A colleague of his who was standing there throughout the whole exchange asked him if he should go stop them from washing and Jeremy says: «No don’t worry about it, I didn’t even tell them to start because I knew he’d change his mind».
Overall, the repair has been fine, but the customer service wasn’t what I was expecting after reading the reviews on Unilocal

This place cars about my car as much as I do!
I was lucky to find AS after unsatisfied performance I received at Porsche Plano. I posted initially on the Facebook page and Carson followed up with me via email. He put me in contact with Jason since Plano was closest location to me. I was getting an exhaust installed on my Porsche and had it shipped to the shop. When it arrived, they called me to confirm it was received and set up an appointment for the following Monday morning. I mentioned I would need a ride to the office and he said that wasn’t a problem. My appointment was set for 8AM but dropped off at 7:15AM. Staff was already there getting ready for the business day and my drop-​off process was simple and easy. They didn’t wait for the «7:30AM» opening time to help me, nor did they act like I was a hassle for coming in early. I was called a little later when the tech looked over everything to be done and was giving a quote. I agreed. I was called when the work was completed and even scheduled a pick up for noon. Shortly after the phone call, I got a picture of my washed car via email. Cody (who was picking me up) was right on time and called me right before to give me a heads-​up. He said he heard the new exhaust and knew I’d enjoy it as he did. When I picked up the car, I noticed it was spotless. I happily paid the invoice and was impressed from first contact — all the way to delivery. I’ve never had spectacular service as this. The staff was experienced, professional, respectful and provided exceptional customer service. This is why I will return to AS and not Porsche Plano. I wish all business (no matter the industry) would follow this company’s passion to provide excellent experiences. Well done! I am simply amazed.

I had a terrible experience here last week. I went in to get a rear main seal oil leak fixed on my MINI cooper and initially they were great and offered me a quote lower than the MINI dealership in Plano but it turned out be a nightmare. When they opened up the transmission to fix the leak they told me that it might be a good idea to get the clutch and flywheel replaced as well since I am already paying the labor which involves opening up the engine and transmission. They said the only additional cost would be parts. That’s when the nightmare began
They quoted me $ 1400 for the parts which are available online for under $ 700 (identical brand). After a lot of back and forth they told me that they won’t let me buy the parts from elsewhere and bring it to them since they will only install parts from their «preferred» parts dealer. I tried to reason with them but they flatly refused saying it is against their policy. They ended up giving me a discount of 200 bucks while I still paid an extra $ 500 for the identical parts. I had no choice since they had already opened up the engine and if I went elsewhere I would have to pay for labor all over again.
I would strongly advise anyone who goes here to clarify these things with them even before you let them work on the car.

This garage states they just work on foreign cars. I drive a Corvette which needed the tires balanced and balanced correctly. I went to two different time dealers and one Chevrolet garage. The result was that my tires were still out of balance at high speeds. I found out this location had anew balancer that left the wheels on the car and could balance them to a higher speed. They agreed to accept my car and had the four tires balanced. The balancing was excellent. Dont’ expect discount prices at this place. The showroom and waiting room was spotless.

I just moved here from California and noticed that Texas does not Unilocal as often as the west coast. Moving here, Murphy decides that the laws should apply to my car. As I was about to get my BMW 325i inspection to start the ‘Put Texas in your corner’ process, my check brake light turns on.
I know that that little light meant more than brakes as this car has seen its share of road. And boy do I drive that beast like it is a Humvee. Thanks to the few residents of Texas that have Unilocaled, I booked a very easy appointment with Autoscope. They not only called me, but also emailed me an appointment confirmation. When I got there, they took me in immediately and set me up with a driver.
The staff that accommodated me were very kind, polite and friendly. They provided me with a driver since I dropped off my car early. The driver gave me a little introduction to Plano and Texas and assured me that my car will be given the best attention, which made me feel welcomed and taken care off and in the back of my mind thinking this will be one very expensive appointment.
Whether the appointment was expensive or not, the customer service is most definitely first class. I showed up in house clothes but they treated me like I pulled up in a Bentley and was donned in chinchilla fur, Gucci and Louis Vuitton. And to think, I had my very own driver. How fancy is that?!
They called me with a break down of the work and the estimated. Since it was a lot, he made recommendations as to which should be the priority and how much more miles I can run my car before badly damaging anything needing repairs — thus giving me the option to spare my wallet and forgo maintenance until it is absolutely necessary.
When my car was through, they called back asking if I will be needing a driver. This time I was showered and dressed like a human being. He came immediately! He offered to open my door. What a gentleman. So nice.
At checkout, my car wasn’t ready. It was still being washed!!! AWESOME! A clean car too?! HEAVEN! They printed me upcoming maintenance and work and how much it would cost. How transparent is that? I could easily take that to another auto shop and say ‘beat these prices’.
As stated before, the customer service was worth every penny and I have faith that my car was treated professionally. I will most likely be booking the rest of my appointment soon. Thank you guys for giving this Cali-​Girl first class treatment!