Anytime Fitness

It seems other people have had issues with the contract and cancelling and whatnot. But I’m here to review the gym itself.
This is a great gym with great equipment. There are wipes everywhere and the members use them so the equipment is constantly kept clean. The music is always great. There is a little area for doing yoga or stretching and a room you can use for things like Zumba or aerobics.
My partner recently lost his job so we had to come in and cancel our membership, but instead of cancelling we were able to put it on hold for $ 5 per month until we get a job again and can afford the full price of the gym.
The staff is really nice too and the trainers have all been very friendly when speaking to them even though we are not part of their program. Staff is very knowledgeable and they use the gym themselves. They will often talk to us about how everything is going and about our lives outside of the gym. I really enjoyed this place.
I would give it 5 stars but I feel like a gym shouldn’t lock you into a contract. I didn’t fight it at all because I just figured all members had to get into one. I just didn’t realize my partner and I would be jobless and didn’t foresee not being able to pay the contract.

7/​31/​2014 – Be very careful of what they promise you and what you actually sign. I went in only wanting the month to month membership. I got talked into the 18 month contract. I was told I could get out of it if I didn’t want to stay that long. I was told that all I had to do was tell them. I was told I could cancel after a few short months if I was no longer interested, no big deal. So sure, I’ll go with the 18 month contract. Well, now after 8 months I want to cancel. Guess what? They don’t recall these promises and they didn’t write it in the contract. Of course.
So I trusted you once and I’ll chalk it up to a learning lesson and my fault. I’ll payoff my 18 month contract that I would have never signed had you not went on and on about how it was easy to get out of and your the boss so you can make any exceptions you want. But I will not come to your business ever again, once my contract time is up. I will not refer my friends to you.
The owner said all he could do for me was to offer me one pt session. That isn’t even an offer to help in my opinion. Everyone gets a free session when they sign up that I didn’t even use. I asked for my contract to be reduced to 12 months. He said no.
Not a happy customer at all! More concerned about your money in my opinion. What a disappointment.
11÷1÷2014 response to their response
You didn’t help with a raffle, it was a school auction. Where the community bids money on your donation to help the children of the school. So it did 2 things. 1– help children and 2– promoted your business and gave you more community exposure. You donated free trial cards. That I would think you give out all the time. I tried to help you. You weren’t willing to try to help me.
You call me when your willing to make this contract issue right. Otherwise, no thanks!

Small location but has very high tech nice machines. Location is very clean but since it is so small, it is packed and machine availability is limited. Not much variety of machines, a lot of treadmills but little variety.

3÷21÷2014− Be aware that this business will attempt to charge you an additional month of service after you request to cancel the account. When I asked to cancel my account today, after being badgered about why, I was then informed that my card would be drafted for one more month. I asked why and the person who claimed to be the owner of this location, said it was policy. Since my contract was sitting on the desk, I requested to see this information. The «owner» claimed that he could not show me the statement in the contract. I requested that my draft end promptly and he refused several times. I am currently paid through the month and should not be expected to pay an additional month of service unless it is in the contract. After questioning the owner several times and requesting my draft be terminated immediately, the «owner» stated that maybe it was a good idea I was no longer a member anyway.
I don’t know about this company’s business strategy but their level of transparency is certainly questionable. Additionally, I am a customer and a consumer. I expect to be treated honestly and fairly. Neither was the case here. He was, however, correct about one thing; It is better I am not a member with this company. I will gladly take my money and business elsewhere. You should too.
UPDATE: After a couple of phone calls the «owner» did attempt to rectify this situation. I still feel that the general attitude that was offered to me as a customer did not make me feel important to the business. I left feeling rather like a «transaction» and not a person. I still can’t dismiss being told that it «might be better that I was not a member.» I understand the «owner’s» frustration but his approach immediately caused me to X off Anytime Fitness as a future possibility, anywhere.
I would like to say, that outside of the cancellation episode, the facility is clean and well equipped. Had things been approached differently, I think that I would have a different attitude. For this, I will bump up my initial rating from 1 star to 2. I have never had this kind of issue with Lifetime or 24 Hour Fitness in the past. I just wish that these other options were closer to my current residence.
UPDATE 2: As you can see, the business owner is attempting to put a favorable spin on the situation. He suggest that it was in the best interest of «everybody» to end the business agreement when I became «aggressive.» I came into Anytime Fitness ³⁄₂₁ specifically to request termination of my contract. I chose to end the relationship before I even arrived. Upon stating this intent, I was badgered to give a reason repeaditly. I declined, feeling that this was nobody’s business yet the questioning continued. At this point, I did become annoyed which only increased when the owner could not produce the documentation to back up what felt like additional charges. Asking for this information is a simple request. I also asked for a copy of my contract so I could review this information. This was also refused. So, yes, I did become louder and more assertive in that, I refused to back down from my original request to terminate my membership. I think that any consumer placed in a similar situation would have little choice but to be aggressive/​assertive or whatever you want to call it next. The bottom line is, this business lost a customer. Though I was asking to cancel my membership, it would not have been out of the question for me to return as a member at a later date. After this interaction, it is absolutely out of the question. 24 Hour Fitness or Lifetime will get my return business. I have been a member of both of these facilities in the past and have no complaints.