Allison’s Autocare

I’m a single mom and I’m really into taking care of my cars. Allison’s was there for me when I needed them most and didn’t know what else to do. Scott figured out what was wrong with my car and he fixed. I’m so grateful. I mean, really. Thanks.

Ya know how sometimes your car makes a funny noise and after months of turning up the radio so you can’t hear it, you finally have to take it to a mechanic… only you don’t have a mechanic who you can trust not to take advantage of you? Yeah. Me too.
Allison’s Autocare services my company’s fleet cars — in addition to many of our employee’s personal cars — so I felt pretty good about being able to trust them. Randy was great to deal with and he kept me updated every step of the way. I expected to be without my car for days but Randy and his mechanics had me up and running in just over 24 hours.
Unfortunately, I have some additional work that will eventually need to be done but Randy assured me that it didn’t have to be taken care of immediately. My bank account sure appreciates that bit of honesty.
I have no idea if the work I had done could’ve been found cheaper somewhere else but I’m fully confident that Randy and his staff gave me the best service and peace of mind. That, my friends, is priceless.

I love Allison’s! My family and my business have all been coming here for as long as I can recall. at least 15 years? they have worked on our work box truck and van as well as my personal jeep. they never try to sell me what I don’t need! I totally trust them. I always end up paying exactly what they quoted. I live in McKinney now and Allison’s is in Plano. I don’t care — I make the drive anyway. I feel like I am getting ripped off if I go anywhere else. the guys that work here are great. always fast. my Jeep has 111,000 miles and going strong! thx to Allison’s…

Extremely horrible. I went in for a repair on my diesel using auto warranty to replace injector nozzles and look at any other issues, they told me 3 nozzles were bad and the warranty company would cover them at 2,000.00. When the work was finished they tell me the insurance company will not cover the work because they want to have the head gasket to be changed as well. I called the warranty co. and they said the only reason why is because the auto shop told them the head gaskets were blown which the shop never told me now the shop wants 7,000.00 to change the head gaskets. The one lucky thing was the warranty co. never authorized the shop to do the work so legally they had no right. The shop instead just sold me the injectors so they wouldn’t have to incur the labor cost of replacing my old injectors back. I was lucky this time. I will never be returning to this place again.

I had been taking my car (s) here for several years until recently. I like to do business with local companies in our quant side of town if I can. I honestly felt like I had a mechanical team that I could trust and that had good workmanship. I have since realized that something has changed with this shop and I will not be back. I am greatly disappointed in the poor experiences in November of 2011 and now again April of 2012.
The customer service is nonexistent, and as well as the workmanship. I received poor attention, price gouging and unrealistic upselling. I am certain something has changed, be it high level management or ownership. Whatever the situation, we have so many competent garages in the area, I do not need to have a third poor experience so a team of individuals that provide such horrible service.
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We’ve dealt with Allison’s a couple of times now for our cars and initially found them through great reviews on Car Talk’s website. First we took my wife’s car there for some very loud squealing brakes and some slight idling problems. They couldn’t find anything wrong on either issue and suggested some fuel injector cleaning for the idling which helped greatly. No charge other than a small fee for the gas they put in it since we dropped it off on empty.
I recently dropped my car off for some brake work. They said the front brakes had about 5% left and the rear had 20% so I got both serviced. I also asked the to check the serpentine belt which needed to be replaced. They said that some oil gasket thing was leaking too which I didn’t doubt for a minute since they gave my wife’s car back when we wanted to find something wrong with it.
The staff has always been very friendly as well. I highly recommend this place for honest work and prices that won’t gouge you. They seem to be cheaper than the dealerships and lube shops on everything.