Dunkin’ Donuts

Whoever was working today does not know how to count or understand the difference between up and down. First off: my «6-​piece» hash browns only had 5 and they were absolutely cold! I didn’t have time to go back to complain. Secondly: you’d think that since the Boston Crème donut has been around for (at least) 25 years Dunkin employees would have figured out by now that if you place a donut frosting side down, it will all stick to the bag!

They seriously just asked me of I wanted a turbo shot in the DECAF coffee I ordered. I hate dunking doofuses. They are always so inaccurate. especially during the non– morning– rush hours. Only the GOOD people (ie middle aged ladies) work during those hours and are accurate. They really need to consider an ordering screen like they have at other fast foods so they can get the order right. there is too much room for human error at every dunkin’s location. Too bad they are on every corner and New Englanders don’t really have a choice (easily) to be patrons elsewhere when they just want a DAMN coffee. end rant.

The best one I’ve be. Service was great. I love the layout. Unlike other Dunkin Donuts this one has specialty food.

This location was modernized about a year ago so that was a great start. They have 2 LCD TV’s, counter top seating, tables and WiFi. With that being said, having an updated building does not make the products any better. The donuts are not made on site, they are brought in from a central facility and the turnover seems to be pretty good as they tend to be fresh throughout the day.
However, a regular cup of coffee should be consistent from day to day if this is the location that you stop at or for that matter all Dunkin Donuts should have a «standard» for what should go in a regular of each sized drink.
My most recent order included two egg, bacon and cheese wake-​up wraps which are good but a bit overpriced in my opinion. Keep in mind that in this area, 3 Dunkins are within maybe 4 miles of each other and all of them have slightly different pricing with the most expensive being the one on Rt 125 in the Irving Gas Station. They are VERY EXPENSIVE.
I also got an extra large Dunkachino and when I took my first sip after it cooled down it tasted like water. I called the location up and spoke to someone who knew that the machine had been used for most of the morning without the «powder» having been refilled. She was very nice and told me just to bring it in and they would give me another one. So, I guess I should have kept a bad drink in my car overnight as she made it clear that I should «bring the bad one in.»
Well, when I brought the bad one in that afternoon the lady put the new cup on the counter but didn’t close the lid tight. When I went to pick it up, the drink when everywhere including my daughters and my clothes. The employee was more concerned about wiping off the Dunkins add on the counter then the fact that the two of us were wearing the drink! When I asked her for something she gave me a dirty rag out of a bucket on the servers side of the counter. Disgusting.
This was not a good experience.

I hadn’t stepped foot in a Dunkin Donuts for about 5 years until today, and today I was reminded why. 5 years ago I swore them off for their crappy service (i.e. having to repeat my order for a single coffee three times and them still getting it wrong; Not to mention, all too often, receiving old burnt tasting coffee; Waiting in line at the drive through while the kid working the window messed around throwing things at his/​her friend in the car in front of me, nearly making me late for work etc…)
This morning I decided to give it another go, seeing how the whole place has recently been remodeled inside and out.
I ordered one of the egg sandwiches and was told that they no longer had that particular sandwich and while I was standing there looking at the menu (for no more than 10 seconds, mind you) the counter lady just walked away without a word. There were no other customers near or around me that she needed to take care of. She simply couldn’t be bothered to give me the courtesy of waiting a minute while I changed my order (I was ready to order. You just didn’t have the product!).
Rude! I should have expected no less. You had a second chance DD. You’ve tightened up your appearance, now maybe try tightening up your crew… I’ll be down the street at HD (even though its a mile more out of my way) getting my morning coffee and breakfast sandwich (they use actual fresh eggs) if you need me.
I wish I could give a ½ star.