Osborne Nursery & Landscaping

I just reviewed some bulk deliveries of loam, and pine mulch for this season, I gotta say that this is the finest mulch I’ve ever seen as well as rich dark soil.

I purchased materials to build a retaining wall through this nursery because where I usually went was closed and I really wanted to start the project. The total purchase price was somewhere around $ 800.00. The gentleman who helped me seemed friendly enough. I gave him the measurements of my project and we went over what I would need. I asked if there would be any problems returning any unused product and he said «not a problem». The product arrived and some of the bricks were chipped and or cracked. I didn’t want to make a big deal out of it because I knew I would be doing some cuts and they could be used. The next day I received a 10% off coupon from Osbourne in the mail. I wasn’t going to ask them to honor it because I felt the transaction was already complete. After the project I had a few bricks and caps left over. I put half of them in my wife’s mini van (they’re very heavy) and went to Osbourne to turn them in. The dollar value was somewhere around $ 85.00. When I arrived i told the young man behind the desk what I had. He didn’t have time to say anything because the man (Eric the owner) in the rear of the shop said in a confrontainal tone «you know there’s a 25% restocking fee on those». I told him I was not aware of that and told him about the conversation I had when I made the purchase. After some back and forth I thought he was going to honor that. He told me where to put the product and one of his guys helped me unload. I then returned home and loaded the rest of the product in the van. When I returned I put the rest of the product in the yard with the help of the same guy. I then started to drive to the office and as I was doing this I noticed Eric driving towards me in a golf cart. When we met he said here’s your gift card, and I did you a favor by not charging you the 25% restocking fee. I told him this is not what I expected. I reminded him of what his employee told me when I made my purchase. Eric said «He shouldn’t have said that» (well he did and you should honor what your employee tells a customer). After a little more back and forth (neither of us were getting loud etc), he snatched the gift card from my hand and said «now I’m charging you the 25% restocking fee». In Eric’s defense, the receipt did say gift cards would be given on all returns. The sign that had all this information is located in the office. I never saw the sign due to the fact it is placed on the wall to the left of where all transactions are completed. In my opinion Eric let this situation get out of control. We were not talking about a lot of money. In fact the 10% coupon in the mail would have covered it (and he gets the product back). I would have thought he would look at this as a «win» for his business. I have been in this area for over 15 years. During this time I have made many purchases with the company I usually purchase from and never had an issue. I learned my lesson. I should have waited until Monday and used the company I was familiar with and liked.

Eric has been so helpful with our edging/​rock/​mulch project this spring. Patient, excellent service and great product. It also help you can get an ice cream too! :)

had loam and mulch delivered and both are great. reasonable price and will order rock now to finish up my yard duties for the year.

DO NOT use this nursery. We purchased several yards of loam from them 2 weeks ago, for delivery. While dumping the loam on our property, their incompetent driver drove over the curb and broke our sidewalk. He then proceeded to spin his dump truck wheels on our front lawn, in an attempt to back the truck further onto our property… after it had rained for 4 days… Awesome! Needless to say, the lawn was destroyed and we now have the pleasure of dealing with the town to get our sidewalks fixed. When I confronted the driver, he gave me the «well you signed the piece of paper» attitude and appeared completely unconcerned about the mess he had just created. Several phone calls, pictures and emails to the sales manager later… we’re screwed. They refuse to credit us a penny, but will buy us an ice cream at their ice cream stand. Gee, thanks! You just caused me hours of additional, aggrivating work and I get a scoop of vanilla! Additionally, the loam they delivered was like thick, wet, heavy clay… so it took several of us days and days and days to spread and dry out before we could even THINK about seeding over it. Poor, poor customer service and poor product. Stay away.