Petro Home Services

I’ve been a customer for 13 years and I couldn’t be happier. Customer service is top notch. I have been dealing with Charmane for years and she is always helpful. I feel like im calling a friend. I am always impressed with the technicians. Whenever they come to my home, they are always friendly and very thorough. Those guys are the best. I recently had service during a cold snap and Gary showed up fast and fixed everything. It was late and cold and he had such a great attitude and really cared. They are always on point with my deliveries. thank you petro!

My family has been a Petro customer for over 40 years. I had their premier service contract as well as automated oil deliveries, even though the oil prices were higher than most. They always came when there was a problem and the service men were always great with my parents who live in the building, so it was worth the extra cost of the oil to me. Yesterday my parents called because there was no heat. Petro was already scheduled to come to clean the oil burner anyway, as part of my service contract. When the repair man was there, they called to tell me the burner needed a new automatic water feeder and it was not covered under my premium service contract. He said it would cost $ 762.00. I thought that was incredibly expensive, but had no choice as I was 3 hours away and my parents needed heat. Less than an hour later the repairman had finished cleaning the boiler (which was paid for as part of my service plan cost) and he also replaced the Hydrolevel VXT-​120V valve. I was still in disbelief that an automatic water feeder valve that took less than 15 minutes to install cost so much, so I called some plumbing supply houses and went online to price it. I found out I can get it for $ 220.00. It took less than an hour to clean the burner and replace the part, and the cleaning was already paid for under my service contract, so I called the service manager thinking there was an error since they couldn’t possibly charge $ 762.00 ($ 220 for the part and $ 542 an hour labor) giving them the benefit of the doubt even though the cleaning took most of the time. The service manager said, yes that is the price, but he could take off $ 100. I said I would be cancelling my account with Petro instead. He said go ahead. I DID!
Today February 18^th, 2016, I received a phone call from a manager at Petro, named Ken. He was very professional and explained to me how Petro determines their pricing for part replacements. He further went on to tell me that his repairman was at my parents house for 3 hours, not the one hour I wrote in my initial post. After a long conversation, it became apparent that I did not have all the facts when I wrote my initial post, and the manager was able to rectify the issues I did have and I am happy to report my family’s long standing relationship with Petro, is still in tact! After my call with Ken, I called my parents and questioned them further about the service that was done. It turned out the repairman was actually at the house 2hrs and 55 minutes! The information I received before my initial post was off by nearly 300%, and for that I apologize.

This is way i love PETRO. Thank you Stephanie for being so understanding when i called FRANTIC
that i needed a drop before my next delivery. It was snowing heavily. –2 outside and she said YES !!
Three hours later they were there !! You guys are great… and your service guys are knowledgeable, polite and CLEAN. Especially Scott G and John. Never a problem when I’m not home. Thank you again !

It is true that over the last few years I have had some issues (when its frigid cold) with my new heating system BUT honestly after Petro Tech BOB BARKER came to me house he knew exactly what he needed to do … Installed a Tiger Loop system which just got me through this past Frigid weekend with below zero temps without issue — in fact it ran the best I have ever heard it run and they did it for No Charge — just to make me a satisfied customer .
I cannot thank Sal Girasi enough (sitting in for Bob Gaza) that he took the time to understand what I was going through and he sent their BEST tech BOB BARKER and he nailed it !!!
I have been a customer of Petro’s for 34 years and will continue to be one for many more Lord Willing due to the fact that PETRO is always there for you !!!
Kevin M Hopkins
Copiague, NY

I signed a contract for oil delivery that gave me a guaranteed in maintenance and repairs on some parts at no additional charge. Well, in one area of my 2 floor I had no heat, I had a really bad cold night. I called Petro next day and they gave me an estimated time to come and check the system. The Technician came on time and fixed the issue at no additional charge, so that makes me a happy customer. Free service call, diagnostic, reset and adjust controls, cycle burner check smoke draft and safety, as what is listed on my receipt.

I’ve been a customer with Petro for many years for my oil delivery. I had an issue with the central A/​C in the house, I found out that Petro service, and repairs central A/C’s too, I paid $ 90 for a technician to come and check my unit why no cold air was coming out of it; the technician told me that my compressor was shot and that I should replace it and get a new condenser unit or upgrade the entire system, I asked him if there is anything he can do to get the A/​C back up running again, he told me sorry but its completely broken and not repairable. About 2 hours later I got a call for one of the new installation managers, to come to my house to evaluate my system and to give me an estimate to install a new unit. He gave me a price that I thought it was pretty good comparing to what I was told that I was going to spend on it, the price included labor and material for a new condenser unit and air handler in the attic. Before I signed the contract I decided to get a second opinion since this was going to be a quite costly investment in my house; I paid another technician to check my system, it turns out that my compressor was working; and he detected a leak in the system, he explained to me what needed to be done to repair my unit. In conclusion Petro lied to me, they just wanted to sell me a new system. I’m glad I got the second opinion from a different company. I spoke to the manager and he came up with a bs execuse that my unit is not repairable and to pump freon in my system is against the EPA Law and regulation. This is not true, this only applies to commercial units taking a lot of pounds of freon. In conclusion I believe they lied to me just to make more money, but at the end, not only they didn’t get my business they also lost my oil business. Please be aware.