Holiday Inn Express & Suites Plainview

Holiday inn has always been my second choice hotel after the Marriott chain. I have not been disappointed till my stay here. Went to the fitness room to find nothing working so decided to go for a swim only to find the pool was closed. They said I could go to the local gym but their keys were all checked out. Was there on business and it’s nice to work out and swim afterwards. Oh well this hotel will remain on the bottom of my list. They should have offered a discounted rate rather then a sorry.

I stayed here for 5 nights for a business trip. I was really disappointed in this Holiday Inn property. 4 of my 5 mornings, I had no hot water, just ice cold freezing water… I spoke to the front desk staff twice but never heard back from management. I had a dead cockroach on my bathroom floor that was ignored by cleaning staff and the carpets throughout the hotel and rooms are dirty and dingy. On the plus side, the wifi worked.

Its ok there ain’t any good hotels in this area. It seems like they don’t take pride in them, the food was good but the carpet in the rooms were sticky and dirty as if it has never been deep clean. The smell as soon as you walk into the room is moldy and stuffy

«It’s better to ask forgiveness than permission» should never be a companies motto. We have stayed at this location every year for years and never had a problem. But tonight you blew it. The room which we reserved weeks ago was just given to another person because they wanted to stay an extra night!!! You should have let them know you would be happy to accommodate them in a different room since that one was already reserved. Instead, you move us and all we get is an «I’m sorry» and lousy wi-​if that kicks us off every 5 minutes so we have to re-​enter the password!!! We’ve been loyal to Holiday Inn for over 12 years and this specific location for almost 5. But we will no longer stay at this location and it’s questionable if we will ever stay at a Holiday Inn again. So very disappointed. Shame on you Holiday Inn. You can try to revamp your look with fancy commercials on YouTube, but the power of social media is stronger. You need to shape up!

Staying here tonight, hall on third floor smells musty, ditto for room 328! This hotel seems dated with it’s mauve carpet and dirty smell, however we are here for the night with no option to get a different room!