Princeton OB/GYN

If you want good service — do not come here. No one will respond to you and this office is essentially conducting fraudulent activities (in terms of billing and sending invoices to your health insurance for services NOT rendered). I am reporting this office to my health insurer. I found this place via ZocDoc. I’ve tried calling this office every single day for their incorrect billing. No one ever picks up the phone. I have left the billing department no less than 10 messages. No one has called me back but I keep getting notices in the mail from them.

I rarely write bad reviews but this experience calls for it.
I made an appointment for my yearly well woman’s exam/​prescription renewal through ZocDoc (an online service that makes doctor appointments). I have made several appointments using this service at other practices (dentist, family physician, etc.) and have had zero problems. Usually, the place where I am trying to book will confirm through ZocDoc and I will receive a confirmation email, or if the time that I requested is not available for some reason, they will call and leave me a voicemail.
So, I selected a time that I wanted with Dr. Amin, and since it was at 2:30 in the afternoon and I work a 9 to 5 job, I requested off work so that I could go to it. In hindsight, I should have called Princeton OB/​GYN before I took off from work. My mistake. This is the reason I am giving them two stars instead of one.
When I arrived and stated my name and appointment time, the receptionist was confused and called over their scheduling director. I told her that I had made the appointment through ZocDoc and she asked if I had called to confirm. I said no, I had not. She said that she had left me a voicemail stating that that time would not work. However, I checked my phone and that was not the case. I had received a missed call from their office, but not a voicemail.
So, having had no meaningful communication from their office, and having taken off of work for this appointment, I asked if there was any doctor that could see me. She said no, that everyone was booked. She offered to schedule me another time 10 days later, which would not work for me because I needed my prescription right away. So, I left empty-​handed without seeing a doctor.
I still don’t have my prescription but refuse to go back there. They have lost a customer.
Bottomline: Do not book here through ZocDoc. Their appointment times most likely do not reflect their actual availability.
Side Note: The reason I was desperate to receive my prescription in the first place was because it had expired three weeks before the New Year. Since I had what I thought was a year-​long prescription (prescribed by Dr. Amin in January 2015), I had no idea it was about to run out. I would have appreciated a call from their office warning me that my prescription was about to run out and setting up an appointment with me so that I would not have a large gap.

I have called and faxed a request to get my records for over 2 weeks now, no one seems to care to respond. This place was the same way when I was a patient, their response and office courtesy is below satisfactory when it comes to assistance and support.
The hold time waiting for someone to pick up the phone is on average over 20 minutes.
I would hate to be in the middle of an emergency like LABOR and have to deal with this!

It has been over a week since I called to schedule an appointment and no one has called me yet. Very disappointed that they do not even have an email listed on their web page. They doc that I saw was good. However it is pointless if I can not schedule a follow up.

I have had two appointments so far and neither of them have been pleasant. I have lost four pregnancy’s before this one, and at one point I went in with a concern and I was met with an impatient response and left feeling as though I were stupid. Dr. Amin was particularly rude and uncaring. She did nothing and continues to do nothing to calm my nerves as a first time mom. I am sad to say I do not even feel comfortable calling with ANY questions big or small that I may have. The whole practice treats you as though you are just a number. I am torn between staying there because I am almost halfway done with my pregnancy or leaving to find someone who cares and someone I would like to help me through labor. At the moment I cannot imagine them being there in the delivery room making me feel comfortable and at easy.

The doctors and nurses are wonderful. However, the front desk is awful. Very rude in person and on the phone. Never a warm welcome and always a confusion with paperwork and bills. I changed to a different doctor 30 weeks into my pregnancy.

I had a very bad experience, with docor Siems, and the practice in general. None of the doctors are experienced in high risk cases and the Princeton Plainsboro Hospital doesnt have high risk doctors on site. I had an emergency and was referred 2 hours away, out of state. The doctors never called to follow up and returned my calls few days later. I had to call several times to get my results. I won’t go back or recommend them. The only positive is that the front desk staff is friendly and the practice is very clean.

I have to laugh when one of the previous reviewers said ‘the doctors don’t spend 30 – 40 mins with you’, no no no, they have never spent more than 5 mins with me, they simply do not care about the patients and they don’t even try to hide it. I have done numerous lab tests with them and have never, ever got a call back from the doctors. Every single time I have to call or not find out about my result until the following appointment, including the times when my test result is abnormal. What’s the point of having a doctor at all if he/​she is doing nothing?

This entire office is extremely professional and very accommodating. I have been to a different OBGYN and that office was extremely late with appointments and just a very uncomfortable cold hospital-​type setting. This place is the exact opposite. Sure, yea, the doctors don’t spend 30 – 45 minutes with each routine appointment and I wouldn’t expect them to, but they really do take the time to answer any questions you do have.
I’d definitely try to get to see them. I have met with all the doctors and think they have all been informative and great.
A major plus is that they’re affiliated and right behind Princeton Plainsboro Hospital and it really is becoming a premier hospital for birthing. I’ve heard they have a very low C-​section rate and are very friendly with patients.
I’ve waited once or twice for about 30 minutes to be seen but they apologized and it was for another patient’s urgent care so I didn’t mind.

Awful! I just found out I am pregnant. I am having complications. Possible miscarriage according to ER. Just needed a blood test to check HCG levels and was told they can’t take me until 7 weeks!!! (I’m about 3 – 4 weeks) So I say to the lady, «yeah sure i’ll come in 7 weeks if I still have a baby». All I got back was, Yeah sorry. Horrible!!! Doctor’s shouldn’t have their nursing staff making the decisions for them the receptionist had asked the nurse if they could make the appointment for me and nurse said no. If I lose this baby it will be on their conscience! It’s too bad because the emergency OBGYN at the ER told me they were a great practice. Guess I’ll never know because me and my lil’ Pea weren’t important enough to be seen. Meanwhile, I’ll just keep suffering though the awful sharp pains and bleeding until I find a doctor that will see me.

They’re closer to a 3.5 to be honest, but they made me grumpy today and the muggy weather hasn’t helped.
These are the doctors in the group:
Petraske Alison R MD, Gross Jeffrey K MD, Friedman Alan L MD, Hoffman Jeffrey MD
The practice is in the complex next to the hospital, so there’s usually street parking (we’ve never had a problem).
Pros: Convenient, knowledgable, open after 5 on Thursday, ample street parking, affiliated withUniversity Medical Center at Princeton, accept most insurance plans, not a lot of bullshit – they’re straightforward, if you rush in and need to pee, they won’t make you wait.
Cons: They NEVER ever answer their phone, and if you click the number to be on hold for a nurse, it actually puts you into limbo. No joke – I was on hold waiting for a nurse when I had issues, and drove to the practise from work on hold for 20 minutes – the receptionist didn’t realise what I was talking about (we don’t have a call waiting for the nurses!) and looked at me like I was nuts when I put the phone on speaker and it announced (again) the phrase along the lines of «the nurse is busy but will be right with you; please continue holding». Luckily, it was a Thursday evening and instead of sending me back home to return the next day in the morning, the doctor saw and checked me right away. Again – right now I’m trying to change my GD test from 6PM to sometime in the AM, as I don’t feel like fasting during the day (it would then be closer to 23 hours without food if I had to fast 12 hours prior to the exam), and not only can I not get through, but no one has gotten back to me. It would be better to walk or drive there to get something done. I still have 12 days before my next appointment, so it might be in my best interest.
I shouldn’t add waiting around forever when you have an appointment, as that’s true everywhere – if you go when they open, it’s more likely you’ll be seen on time, but between patients and doctors being late, the people at the end of the day will have a delay.
Our favourite so far is Dr. Hoffman – he has the best bedside manner and doesn’t make you feel like an idiot for asking basic questions such as their view on birth plans (they prefer that you don’t have one, but it’s up to you). When I asked about a water birth from a different doctor there, was first told that they weren’t midwives (no shit, really? the practice has medical doctors and not midwives? DUH), but «the hospital has them but it’s kind of disgusting thinking that hundreds of other women have already used them.» That response was a bit of a turn off – I mean really. It’s not as though the beds in L&D haven’t been gooed on by thousands of women giving birth, and there doesn’t appear to be an issue with using those over and over again.
I haven’t had any complications and they seem friendly enough. When I had an emergency call during the weekend, the on-​call doctor called me back within 20 minutes.
Admittedly, I don’t like doctors (they’re fine as friends, but I hate hospitals and doctors), as I’ve had some terrible experiences with doctors and hospitals. This place seems fine enough, and it’s great that the C-​section rate is about half what the hospitals closer to Manhattan are (31% here, 67−70% the closer you get to NYC). I don’t question their competence at all, but again, I haven’t had complications and am more peeved at how difficult it is to get in touch with someone via the phone.
If this improves, I would be more than happy to give them additional stars.