Plainfield Lock Techs

So I go here to get a key made for my car. I called ahead, made the appointment and showed up at the designated time. The guy wants to cut a key which doesn’t have the remote buttons. I said no, I want the remote. The guy tells me he didn’t know that I wanted the remote, and the lady behind the counter blurts out «he never said remote». Right, blame your customers. If you think for a second, a solid plastic key top isn’t going to crack, so use your head. If I was to be petty, I might not have said «remote» but I didn’t say I wanted a valet key either. You’re the so called pros, why didn’t you ask? As it turned out they didn’t have the blank that I was looking for and said they would order it. It will be here tomorrow they said. They would call me they said. And, it would cost me $ 50 more for the remote.
I waited two days and no phone call so I called the car dealer. Their key installed was $ 50 cheaper and a genuine part. As it turns out you need to bring in all of your keys so they can all be enrolled at the same time. if you only enroll the new one all the others will be deleted from programming. Of course, the locksmith never said that. I’m sure the lady behind the counter will find a way to blame that on me too.
So while their website says they can save you money, the reality is they’re 50% more expensive, they didn’t have inventory, didn’t call to tell me the key didn’t come in and broke the cardinal rule, the customer is always right. Not to mention that if they did program a replacement, the spare key would have been deactivated.
They failed on every level.

I lost my last Transponder Key (d’oh!), but Scott answered my call, took my information quickly, got me a very reasonable estimate, and arrived within the hour. All on a Sunday … very quick and professional service!
Scott arrived, got right to work, and was finished in under 30 mins. Very, very reasonable price, in fact the best from all 3 locksmiths I called and way cheaper than the dealership. I would highly recommend and certainly would use their services again!

My husband lost the only car key we had and was stuck at work at 3:30am. After calling several other «24÷7» auto locksmiths and getting either the runaround or voicemail, I stumbled upon Plainfield Lock Techs. My call was answered in less than 3 rings and Scott was quite pleasant. He gathered the necessary info from me and gave me 2 definitive quotes. He arrived at my husband’s workplace in much less time than he said and had my husband with a brand new key in no time at all. I will DEFINITELY be referring Scott and Plainfield Lock Techs!