Jim Wagner Plumbing

Horrible. Will never use again. Called and asked if they could replace a watchdog back up sub pump that I had already bought. They said sure. They send Brian. Brian then proceeds to try and convince us that we need to spend $ 5400 for a sub pump overhaul. When we told him that we would never consider that, and all we needed was for him to replace the watchdog unit I had already bought, he said that he was not allowed to install their products. When we told him that his home office said they could, he grudgingly said he would write up an estimate. The estimate was almost $ 600. Laughable for a 30 minute job. This place is a pushy, unethical, hard sell place. Found another plumber that said he would do it for $ 170.

I was very dissatisfied with this outfit. Called them for an estimate on my 75 gal Bradford White. Ryan showed up right away and took 5 minutes to tell me it was dead and not with repairing. Told me it was too old to be under warranty and I should just replace it for $ 3100. Ryan said he had an «app» and typed in the serial number which told him it was out of warranty. Charged me $ 39.00 for five minutes and a $ 3100. Estimate. Called Bradford White my self and learned water heater Had another 9 months warranty, said they would cover parts not labor. I called Jim Wagner again and told them about warranty, girl in office said I could be misleading them, therefore, she would need to check it out. This is after Ryan said he ran the serial number in his «app». I gave her the serial and she confirmed I was truthful. Ryan phoned me and said he punch in serial number incorrectly and that the cost to repair would be between $ 400. And $ 500., I asked him the hourly rate, and he said Jim Wagner does not have hourly rate, just a flat fee. I call another company and finished the job for $ 245.00, hot water in 30 minutes. Jim Wagner, only Doctors charge 400 –500 per hour!

Called asking for diagnose of leak source in our master bath. Plumber, looked at water damage on the ceiling in our dining room, and found the toilet was loose. He removed and reinstalled the toilet. He said the subfloor was saturated, and that there was a ⁵⁰⁄₅₀ chance the repair work he was doing wouldn’t hold if the floor warped when it was eventually dried.
Charged $ 330 for toilet reinstall (a 50% chance at a solution). Never performed the leak diagnostic service that was requested (IE checking the shower/​tub/​toilet to determine if ½/​all were leaking). When asked if it was possible the shower was leaking, he said it was likely the shower was leaking given the age of the bathroom and we should have it looked at.
Would not use again. Would not recommend for future use.

Very pleased! I’m pretty good at DIY but not so much when it comes to plumbing. I tried to replace the internal hose line on my kitchen faucet sprayer over the weekend and made it worse. I realized I needed to replace the entire faucet and looked at the previous install. Not something I wanted to jack with. On Monday I called Wagner Plumbing (thanks to our subdivision magazine) and they had someone out in an hour. They were very nice and professional and had it replaced in an hour. They even checked all the pipes underneath as a precaution and found something that needed tightened. The amount charged was appropriate for what they did and I’ll be happy to use them again in the future. Thanks!

Called and fixed an appointment for a leaky shower stall. When I called and explained the problem, the dispatcher noted the problem and promised to send a plumber to diagnose and fix it. The guy came on time, but didn’t take him even 30 seconds to say that it wasn’t a plumbing issue but a grout problem and something that they don’t do. Charged me $ 39.95 for the 30 second meeting. WOW! Could have easily told me that for a grout issue they weren’t the guys. Waste of money and a bit unscrupulous if you ask me.

Almost 1 year later — Another plumbing emergency and I didn’t hesitate to call these guys. This time my ejector pit decided it no longer wanted to eject. Had the good fortune of getting Greg again to replace this pump. Same day service and a quality install! Wagner is definitely my goto plumber! Keep up the great service and please give Greg a pat on the back for me.

Contacted Jim Wagner Plumbing for a simple gas connection for a remodeled patio. The appointment window was from 1:00pm to 3:00pm. The technician showed up at 4:30pm and STILL charged the 39.95 for the service call. The service call included telling me that he was going to charge 649 $ for 2 hours work and 2 65 $ parts. I don’t mind the price as much as I mind waiting all day for a scheduled appointment.

Sometimes it’s not the service that performed but the services that are NOT performed.
We contacted Jim Wagner Plumbing at the recommendation of our friends to remove a pedestal sink and toilet in a powder room so we could redo the floors. They recommended we didn’t do this as the new floors would be at a different height and when we brought them back to re-​install the cost would be over a thousand instead of a couple hundred. In the end we had our floor contractor keep the powder room floors and saves some chedda. Thanks to the JWP team!

I know there are cheaper options for plumbing needs, but after purchasing our dream home we weren’t about to skimp when it came to protecting our new home from water damage. We feel very confident in the quality of the new sump pump and backup system and check valves we purchased from Jim Wagner Plumbing, which after experiencing sump failures in our old home is a huge relief to us.
Ryan installed our new system and was very personable, professional and up front about all costs.

Unbelievably expensive. Gave a 4 hour timeframe and refused to narrow it. So to start you have to wait all day for them to show up. Their service is clearly centered around what’s best for them. Finally showed up for service charge of $ 40, then quoted over double every Plummer I talked to. They wanted $ 350 dollars to change a kitchen sink and I had to furnish all the materials? When I balked at the price Plummer got upset was rude and left my house with my water and pipes disconnected. He said «we will never do business with you again, we don’t come out to only get a service charge.» The job was eventually done by someone else and took about one hour and cost $ 200 less. Horrible, horrible experience and terrible, terrible service.

I have used Jim Wagner Plumbing 4 times in the last 9 months. Each time I called, they were able to send a plumber to my house fairy quickly; usually the same day. Pretty expensive hourly costs though. It is a large business with a lot of plumbers; I would recommend asking for Ryan.

Greg was absolutely great! Came out on Sunday night when our first floor was full of water and we suspected we had a broken pipe somewhere. Greg figured out quickly that the real problem was with our neighbor’s unit. Would certainly recommend and will call them again for service in the future!

This is the 3^rd time that I’ve used their service and each plumbing needs were different. All 3 times was excellent service. The last 2 service calls Ryan did the work and was awesome. Great worker.

The thermostat for our water heater for the radiant heat needed to be replaced. Ryan from Jim Wagner came and installed the new thermostat. He was professional and reliable. I wouldn’t hesitate to call Jim Wagner again.

1pm water was pouring into my basement from the ceiling, I was running around like a maniac trying to figure out where it was coming from. Shut off water main, thinking there would be no water for at least a day. Got a referral from a handyman for a plumber who could be at my house at 5:30pm — I had somewhere to be at 4pm, so I searched Unilocal.13 perfect reviews for Jim Wagner Plumbing and I’d used them one time before without issue. So, I called, they were at my home in a ½ hour, problem fixed by 3:30pm for a fair price and Plumber Ryan offered clean-​up suggestions. I will most definitely call them next time.

Last night we had an emergency plumbing issue and couldn’t use any water in our house or our toilets. Greg came out at 10:30 at night and was there until midnight and fixed the problem so we could get some sleep and not worry and actually shower this morning and use our bathroom! I am 9 months pregnant and I needed it fixed ASAP! He was so nice and helpful. Thank you so much Greg! I will definitely be calling back again in the future if we ever have a plumbing issue. I called a few other plumbing places to try to get ahold of someone to come out quick and the other places haven’t even returned my call almost 24 hours later! I don’t know what I would have done. Thank you again!

No doubt they did a good job, they where pro’s. Clean and showed up on time, The only problem i had was that they installed one toilet, the old one was already taken out by me, and they had to install a faucet in a vanity with very little plumbing work, They charged me $ 800 just to install NO material. I almost had a heart attack. This to me seems a crazy price. Not sure if a doctor makes $ 400 a hour, or maybe they do. So if you get these guys get your money ready.

I had a busted water heater, went to Unilocal to search for a good company and found Jim Wagner among others. My call was answered on a Saturday night and they called back quickly. The person on the other end of the phone was very friendly and gave good advice including the additional (not-​hidden) cost of the emergency weekend-​night service. I appreciated this and felt I could wait until Monday without hot water. I also appreciate the friendliness, I know when I’m on call I’m not always so happy to have my Saturday night interrupted. The price was right and the service was done well. I did spot a tiny leak but they came back within an hour and touched up the solder. Great job guys.
Also, to Jeremy W. Your strategy of 4 stars instead of 5 worked. I tend to read the less that 5 star reviews first and yours let me know they were for real. I won’t repeat the strategy because I don’t want to diminish their rating further however.

If you need a trustworthy plumber, call Jim Wagner! My husband and I recently purchased an old home in Elmhurst and it needed a total plumbing overhaul. Jim and his team came in and did a complete diagnosis and completed the work in a timely manner. We couldn’t be more pleased with their professionalism and quality work!

Recently, I encountered some plumbing issues which required the talents of a professional plumber. Typically, I’m a DIY type of person, but for this particular issue (cracked sewer line inside and outside of the home) was too big for me to handle. The plumber that was sent out was kind, courteous, and willing to answer all of my questions. Scheduling for the job took about a week, but that was a function of both their availability and mine. The job went smoothly and overall I was pleased by their work.
So why 4 out of 5 stars? Firstly, because I was a bit skeptical of Jim Wagner Plumbing after seeing their 5 star rating on Unilocal; I feel that my rating may help someone else feel less skeptical of the rating (as they did a great job). Second, the job entailed some landscaping removal (which was indicated in the contract that they weren’t responsible for landscaping)… However, my old landscaping was left strewn on the yard… I get it, I was just expecting that they may have moved it or taken it with them.
All in all, I was pleased with Him Wagner Plumbing, and I’d recommend them to both friends and family.