GymQuest

First and last time customers tonight for an open gym experience for age 6 – 14. The 3 kids I brought were 9. No supervision by any of the employees. All employees on their phones and never moved from sitting position. Lots of unsafe behavior and unsafe use of equipment by kids and employees could care less. I witnessed quite a few older kids bullying and pushing younger kids. No correction by any staff. Of course, most kids are dropped off with a waiver on file so no correction by parents either. Lobby was very dirty, Gym appeared dirty through window glass, and ventilation was terrible so it smelled pretty bad. I definitely will never be returning. Beware of open gym there!

This place is dirty, smelly, has poor customer service and is overpriced. The first time I came here was for a kids birthday party, my kids loved it! We went into the gym area with it was filthy dirty and smelled awful. We came for a second birthday party and it seemed much better. We decided to enroll both kids in classes. They move the kids in it out like cattle. They never gave feedback. Once I asked to talk to the teacher to tell her my daughter was having a problem and she did not even know who my daughter was. Now I saw a Groupon for open gym classes and this place is so close to my house that I decided to try it again. Came in today for 10 a.m. open gym. They said it changed to 11, although they did not update their website they advertised us that signs are posted around the facility. I was going to address my concerns with the management but they are not available. Jump elsewhere!

first i will say that i had no problem with this place up until this new session. trainers have been great with my kids and and heather at the front desk is awesome she is the reason i was going to stay!!!. she should go work for aspire. note to heater leave your too wonderful to work there… i will never come back to this place again… i’m so pissed off right now that im going there and canceling my classes. don’t ever register online. no point in putting in notes they don’t read them!!! they do what they want they have your credit card on file so hey they can charge it as many times as they want cuz they don’t look at the account at all… they bascially took almost 600.00 dollars from me and never mentioned nothing. and im on a payment plan. so yeah having 600.00 dollars taken out of your account when you don’t realize it is awesome. never even got a confirmation by email that hey they got in plus they charged me no reciept nothing…. nothing!!! the best part is my classes only were suppose to be around 350.00 for total. somehow with all of this my mistake for going online and registering and talking to the person at front desk on the same day to confirm my kids got in classes… so it was human error. i get that. but to charge me a 10.00 service charge cuz you charged me too much money and are not able to accomidate my daughter this session for girls 3 never bother telling me just charged me for class… regarding days and times. somehow im penalized when clearly in my notes i stated if you cant then i can’t take class… but hey charge me anyway and never tell me. and now im going and getting my full refund due to the customer service and i feel its ridiculous they charged me 10.00 for human errors… plus im on payment plan and they won’t let me so they only refunded half of my money and took the rest to pay for the two classes i had my kids enrolled in. so they are now going to charge me another 10.00 for cancelling the classes today when they start today… clearly they are desperate. got to love it.

Don’t ever have your childs parties there. They changed their policy which means adults can’t use the equipment anymore. Come on, are you kidding me. That was the only reason to have a party there.

Two of my kids have been going GymQuest for over three years now and love it. The coaching staff goes above and beyond to make sure the kids are in appropriate levels and move up as needed. They take the time to talk to the parents and keep you involved .
We have also been to several open gyms where the kids get to play and work on skills at their own leisure. It is well staffed and monitored to ensure a safe environment for children of all ages and levels.
I will continue to recommend GymQuest to all friends who are interested in their children getting good instruction on all equipment while having fun at the same time.

My oldest daughter began gymnastics here over 7 years ago, and has been a part of the dance program for five years now. Now we have three girls in dance there and we couldn’t be happier! Miss Emily and the rest of the dance instructors are educated, kind, and very patient – especially with the 3 year olds! My girls have learned so much from this facility and there is little pressure, and a lot of encouragement and support. The gymnastics staff there is amazing as well. We are loyal customers!

As others have mentioned the customer service is very poor. Once you pay for your class, which is reasonable, you then get hit for the extras. Extras include tickets to the final show which cost as much as going to a professional play, musical, etc. If you want a photo better be ready to pay-​up again because you cant take your own, photos or video, it’s prohibited!
This will be the last time we utilize this facility, they don’t care about the kids, they only care about how many different ways they can make money.

We absolutely love Gym Quest! The only reason why I am giving them four stars is because it seems they’re classes fill quickly and often times we are unable to get the times and days that work best for us. So, I would highly suggest calling weeks before a new session begins.

Very disappointed with the customer service.
We went to the facility to look into classes for our daughter. We filled out some paperwork with our name/​address/​email and were entered into the computer.
Since the class we wanted was already in progress and the next would start when our daughter was 23 months old (min age 24 mos) we needed to leave a message for the instructor (permission for early admission). We never received a return call or email and when we tried to register for classes at 24 months, they were full. Mind you– the receptionist’s message was a handwritten note on a yellow sticky. Chances are it was lost, but even after we called to make other inquiries we still never received a return call. The only message we repeatedly receive is via email asking us to rate their services for classes for which we have never been able to enroll.
If it is this difficult to even speak with an instructor, I can’t imagine the 1:1 time with the kids. Thanks but no thanks. We’ll continue going elsewhere.