Griots Garage

Wow don’t buy anything from here! They don’t care once you place the order! It takes them days to get it out and then when it doesn’t arrive they tell you to go look for it!!! Lol the person that ships the product is the one that’s supposed to track it for you! O stars on customer service!

Many of you I’m sure love your vehicles and want to pamper them with the best products on the market. I initially found Griots a few years ago through my old Porsche Club of America chapter comrades who would sing their praises, and better yet, have the results to prove that they do a great job in the right hands. I was an eager student and bought up a whole bunch of products and learned how to properly wash, clay, polish, and wax cars. It’s a little addictive once you go down that road.
I just had a very pleasant surprise in regards to the Griot’s Garage warranty. I was recently in the market for a new bucket as the standard mop bucket just wasn’t good enough anymore;-) I picked up their Ultimate Car Wash Bucket (love it), and there is a mesh tray rest that holds your wash mitt out of the water when you’re not using it. It has four tabs that it rests on and I managed to clumsily snap two of the tabs off so they no longer hold the tray. I called customer support and owned up to user error. To my surprise they told me not to worry and to just send it in and they would replace it free of charge! Now that is standing behind your product. They then told me that there is a lifetime warranty on all of their products, and if I wasn’t satisfied with any of their products after use within 180 days they would offer me a full refund. Kudos to Griots!
Just the other day I actually had another good experience. I ordered some new gear and when it arrived I found that I had forgotten to include a new wax I wanted to try. I had gotten free shipping by ordering over $ 99 on my bulk order. However, when I called customer service noting that I wanted just the wax which doesn’t qualify for the free shipping, the agent told me not to worry about it. It’s on the way now with free shipping. I know it’s a pretty small concession on their part, but it’s the little stuff that can make or break a deal. Once again, thank you!
They have great instructional videos on youtube for all of their products. Their call center is staffed by car enthusiasts who love to discuss cars and really know their stuff and are happy to listen to what you want to do, and give you advice on what products to buy in order to accomplish it.
Granted, Griot’s is a little pricey, but I like their customer service and generous warranty/​return policy.
If you’re looking to upgrade your care care, this is the obvious next level.