Marshall Medical Center

Marshall hospital is the worst hospital in all of the greater Sacramento area. There doctors and PA’s are terrible. I was involved in an accident several years ago and was originally taken to Marshall hospital from my accident site on HW 50 from Pollock Pines California which is a little town above Placerville were Marshall is located. I was later transported to UC Davis medical center, where I was cared for professionally by high quality and caring cardiac doctors and PA’s. I was told by the transporting staff that they have a saying «go to marshall to die, Go to UC Davis to live». I have been in a lot of emergency hospitals in my 55 years of life, as well as military field hospitals on 3 different fronts and Marshall is the LAST place I would ever want to go, and probably would be if you are seriously injured.

This is generous. One star. The physicians assistant (sorry, I don’t trust p. a’s) was so busy worrying about covering her own ass that I was given the most minimal nearly non help. I’ll be driving to Davis or sac for my future emergency room and hospital needs. This so called p.a. checked my breathing, then forgot and was so busy focusing on my tattoos, she checked it again out of forgetfulness, she was distracted, she admitted it… She was looking down my shirt. I didn’t give you permission to look down my shirt and stare at my body and tattoos. I feel violated, judged. See an actual doctor. Or go elsewhere. Just a bad, bad experience. I’ll never go back. Disgusted.

They took gr8 care of me when I was very sick. ER is not for serious or illusive symptoms. Many people have mixed reviews but I can say they did a great job in the hospital for me.

My son was suffering from a very bad head/​sinus cold — terrible cough, sore throat and aches… all week long between Xmas and New Years. Today he woke up with an ear ache. I called at 10 am — the number online, and was directed from their answering service to their receptionist at the hospitals walk in «urgent care/​Family medicine» center. I got a 1pm appt, same day, on a SATURDAY!
When I arrived, we were the only ones there. We were seen immediately by Jessica Santos (nurse practitioner). She was excellent! She gave my son a thorough exam, asked a lot of questions and listened real well. She was VERY helpful, diagnosed the ear infection, prescribed antibiotics and we were on our way. Entire visit, less than 35 min. They called in our prescription and we left! It was a great experience, as we have had in past, which is seldom. We rarely get sick but when we do they are very attentive! 5 stars all the way!!!

absolute joke.
i can’t believe male nurse david (something) would treat me like a dumb animal and laugh in my face when asking about my new symptoms and pain levels during my second er visit that week due to prescribed medicine not working correctly. when i called the front desk to ask for anyone else to relieve him, since i felt absolutely stupid and worthless, i was met by the head of nursing staff who, although apologizing, offered only excuses on how he ‘wasn’t used to this equipment’ and ‘wasn’t supposed to be taking care of me’. and he got right back to ‘providing care’ for me, albeit with an even sharper tone. if he could’ve been looking down his nose at me harder, he was.
i am appalled that during said visit getting nurse help would be such an incredible hassle.
when i was lying on my bed, writhing in pain and holding back tears, mashing my call button to get any sort of response at all, i shouldn’t have to behold an upturned nose and grimace, and a disgusted voice asking me why i’m making a face like that.
i should not have to feel like i’m an inconvenience to them, or just straight up bothering them.
and especially at the end when i was being discharged, my rn (as standard procedure) asked me if i smoke. i confirmed that, yes, i do, i get it; stop its bad for you and all that. she proceeded to lay it into me that if i could only see what happens to someone who keeps up the bad habit, i would quit — to which i let her know that yes, my grandmother had died of lung cancer, right there in the hospital, where unfortunately she had received my same level of apathy and ‘care.’ i get that its protocol, but she would go on and on for awhile. thats not what i came in there for.
i barely got what i came in there for.
i only came here due to my sweet mother’s recommendation and worry, but now doubly know not to dare breath this place’s way, lest i invite in bad jujus.

I originally posted a negative review when I wrongly assumed that my brother’s iPod had been taken. I received a call about a week later stating that the laundry service had found it in his bedding.
The compassionate and loving care for both my sick brother and the family was more than I could’ve imagined. Healers with a huge heart!!!

I do not understand these negative reviews either. I have been through the ER several times over the years. The staff here is the best I have seen in most parts of the country. They are capable, compassionate and first rate. Calling people pathetic or uncaring? You obviously have no idea of what it takes to work in this profession and deal with drunks, drug addicts and entitled people for 14 hour shifts at a time.

My 95 year old mother with dementia was brought in by ambulance for pain and difficulty with breathing. They kept her a couple days and then sent her home so weak she could not stand or get up on her own. All she could do was lie down even unable to use a bathroom. I understand they are not a rest home but absolutely no attempt was made on their part to suggest somewhere she could receive the 24 hour care she needs. All they wanted to do was get rid of her. A truly despicable way to treat anyone. They should be fined heavily for the way they treat people.

I spent about nine days in the hospital, after being admitted for a kidney infection originally, within two day they found out I needed surgery not related to my kidneys. If I didn’t have the surgery I would lose any chance of having a baby someday and, the nurses and doctors were incredible. So friendly and truly cared. Thank you to all the staff and my floor nurses, doctors, surgeons and O.R. nurses. You are incredible.

My husband fell 14 feet off a ladder and I brought him to Marshall for evaluation because he was having pain with deep inspiration. We were promptly evaluated and placed in a room. An IV was started and pain medication offered while a plan was discussed. Nurses, Doctor and staff were all wonderful and kept checking in to ensure our comfort and that our needs were met (while waiting for the CT results). What a wonderful experience in a bad situation. KUDOS Marshall ER!

While visiting family in Placerville, I ended up in the emergency room at Marshall Hospital. I was given absolutely wonderful care from the moment I lurched through the doors until I was wheeled back out several hours later. Everyone from the intake person to the RN to the nurse practitioner on duty was kind, competent, efficient and helpful. I cannot say enough good about the Marshall Hospital ER and it’s exceptional staff. Thank you Marshall Hospital ER!

I left my old review below so you could all see how much they have grown:
As you can see in the below review not only did I despise Marshall but they seriously had hurt me a couple times in the past and caused me to go through more pain and suffering than what was needed for my condition. But the last time I came in I truly believed they saved my life.
I had been going to mercy becuase I did not trust marshall. All mercy docs wanted to do was give me CT Scans and nuke my already damaged pancreas. So my wife and I decided to give marshall a shot when I was having an attack again. ER handled everything very quickly and the triage nurse noticed the severity of my pain, checked my blood sugar levels and saw they were through the roof. Mercy never diagnosed me as diabetic due to my pancreas now not producing insulin. Marshall rushed me to a bed, set an IV (first try GREAT JOB!!!) and got me the medication I needed. I fell asleep (or passed out) to find out that I was waking up in the ICU. The nurses still took great care of me once I hit the regular hospital floor. I could not have been happier honestly.
I left my old review which was from about 6 months ago up so you people can see that this hospital has definitely turned itself around in the last few months. I couldn’t be happier that they are close to me and I will always return there when I am in need of Emergency Medical help. Thank you marshall you guys are awesome!!!
Oh and my wife and I just had our first child and the birthing center here WAS THE BEST THING I COULD EVER HAVE IMAGINED!!! Have your baby here seriously all the nurses were the sweetest things in the freakin world!!!
Old Review:
If I could leave a 0 out of 5 I would.
From the beginning, if your not in the waiting room for 45 minutes you will be admitted and placed in an ER room where you will not see a doctor for 2+ hours. Nurses will ignore you for this time no matter how bad you are feeling. I have had chronic pancreatitis for 3+ years and been admitted to UC Davis and Mercy hospital and Marshall over 10 times. They know this they have record of this yet they still ignore you when you are suffering. They are beyond rude to your face, (no matter how kind you are) and will continue ignoring you while the gossip about all the other nurses behind your back. Sorry ladies you shouldn’t be talking about who got what STD in the nursing department its not professional. And make sure your ER bed is clean, I have never had Staff infection in my life and the first time i was admitted there i contracted it (WEIRD RIGHT???) I also know others who have said the same, also there is usually drops of blood on the floor from the nurses who do not know how to set IV’s in this hospital.
If you are unfortunate enough to get admitted you will have nurses who will do the LEAST amount of work possible. Once again you can see this on other users reviews. The last time I was there I told the doctor that was seeing me what was going on, pancreatitis inflammation usually last up to a week with intense pain without eating anything for a week, after a nurse ignored me all day with my medication i was in extreme pain and the next nurse came in and brought me two tabs of Tylenol. This place is a joke. I then told them to take out my IV cause I didn’t have a nurse all day and I wouldn’t have one at home either so it was basically the same thing. So I went home took old pain medication that had been prescribed to me at an earlier date for the same condition and healed up with difficulty at home on my own which took me longer to heal so longer to get back to work.
I am strongly considering legal action regarding the possibilities that I have MRSA from this hospital who does not clean their bedding or utensils. As well as the BBB for not taking care of their patients. I strongly recommend any other patients who have been treated wrongly or have any issues do the same.

I really do not understand the negative reviews. My own experiences in February 2014 with the Marshall ER were superb. After 4 kidney stone attacks over the past 35 years, they were the only ones to find that a large kidney stone was lodged in my ureter. At first they used ultrasound, x-​ray but found nothing. Then the ER doc strongly recommended a CT scan. My initial thought was $$$$, but I reluctantly agreed. Sure enough, the CT scan revealed a large stone that was hidden behind my pelvis. I am grateful for the diligent ER doc who recommended the CT scan. A couple of months later I took my wife to the ER because of a high fever. The ER staff took blood culture samples and within a few days had identified the cause of the fever. I have nothing but praise for the treatment I received at Marshall ER. All of the docs, nurses and technicians I encountered were sharp and caring. I’d go back in a heartbeat.

It may look better on the outside but the service is pathetic, the doctors and nurses really don’t care
about the patients. Absolute ridiculous time to wait it was just a big waste of time to come here. I’d recommend Mercy Hospital in Folsom instead.

All of my interactions with Marshall Medical center have been wonderful and professional. I can’t say enough about how happy I have been and I’m quite pleased with the care I received there. J. A.

I wouldn’t bring my cat to this hospital.

They are liars, both at the ER room and with their accounts receivable desk. Stay away unless you enjoy bending over and coughing while they attempt to extract every dime from you hind quarters.

Marshall employees are the most helpful and professional folks around. I was walking around (probably looking lost) and employees were asking me left and right if I needed help. I felt welcome in this hospital and as much as I hope I don’t have to go back– if I did I’d be happy to go to Marshall.

Emergency Room Facility–
Do not walk away from this place… RUN!!!
I was taken to Marshall Hospital ER, via medic until with EXTREME leg and back pain. I could not walk or sit. I had to lay flat and even that was extremely painful.
Extremely rude ER physician, told me there was nothing wrong with me. Attempted to send me home on yet more pain medication (Not what I wanted). Ran no tests of any kind, waited over 9 hours, to be treated with disrespect. I had to insist I be transferred to a hospital in Sacramento. She called my physician and told her that I was there to get «high on pain meds» and there was nothing wrong with me. I am blessed to have a wonderful primary care physician, that knows my history on my back & stood up for me. She too, insisted I be transported elsewhere, since «they» couldn’t do anything for me.
Finally, was transferred to Mercy General Hospital in Sacramento. (GREAT hospital by the way) !!! Would give them 10 stars, if I could have…
The outcome of my transfer– I had a severely ruptured disc, that had intruded into my sciatic nerve, blocking it by 99% ! Needless to say… I had to have EMERGENCY SURGERY, to have it all resolved.
I am not one to give out «One Star» ratings… but I have to admit, this place was horrific! NEVER again, will I go there.

Had as good of a time as you could possibly have while accompanying my mom for her procedure. We started with Mr. Wonderful and finished with his «work wife». Great conversation ensued. Fabulous test results at the end.