Dynamic Images Salon & Day Spa

I have spent some time considering whether or not to do a review for this business, and eventually decided that I really should. My most recent experience here was with the esthetician, Andrea, and it wasn’t all that I’d hoped for. I had previously had my brows done at Ulta, and wasn’t particularly happy with them, either, as they couldn’t take me at my word when I said I was trying to grow my brows in, and only wanted them cleaned up a little bit in the areas where I don’t apply makeup. I kept thinking that it was somehow my fault, and that I had failed to clearly communicate my wishes, so I would go back and try again. But the 3 times I tried, I always came away from that place with a thin strip of brow left on each side, ensuring I had to spend a lot of time filling in the areas where there had been at least some eyebrow hairs to work with when I came in. So, I decided to try a different place and made an appointment with the esthetician at Dynamic Images.
I explained to the new esthetician what my experience had been like before with getting my eyebrows waxed, and I even showed her a picture of what I was working toward. I really didn’t think I was being so ambiguous, but perhaps I was? Or, then again, maybe not… when I first showed her the picture, she made the statement that everyone wants their brows to look like that, but that’s not what I was going to get… and she tossed the magazine aside. Okay, I understand that she can’t put more hair on — and certainly wasn’t expecting any such miracles from her — but I didn’t think she was going to take off the hair that was there to begin with, knowing full well that I would just fill in the bare areas with makeup wherever I wanted brows to be. When I looked in the mirror when she was done, I was kind of shocked. Well, maybe not really shocked — as it was the same exact thing I had gotten from the previous place — but very disappointed. When I indicated that I was less than thrilled with the results, she said that she can’t put hair back on. Yes, I understand that — but why take off brows that were there when I walked in the door, in the areas where I have clearly indicated that want them to remain — even if they are just «fuzzies» («fuzzies» that I was at least able to build on using make-​up before I was left with completely bare skin in those areas)? How is it possible that anyone who was actually listening to me would think that leaving me with two thin strips of brow spaced way too far apart was going to be acceptable to me?
To be fair and thorough in my review, she didn’t charge me for the first session, and she indicated she still wanted to work with me. I agreed to make another appointment, and she seemed to be more attentive to my goals the second time. I was more focused on the left side, so she was careful not to take off too much brow on that side (though she was clearly fighting against her own desire to do so). But then, when she did the right side, she took off all the little «fuzzies» I’d spent two years growing in on the inner part of my right brow so that it began way too far inward. Since I didn’t have a lighted magnifying mirror there, and didn’t have my glasses on — and was more focused on the left side — I didn’t realize until I had gotten home what she had done. As soon as I got home, I went to my lighted magnifying mirror to apply my makeup — only to realize that all those little hairs I had spent so much time growing in were completely gone! I literally stood there with my mouth gaping open in disbelief for maybe a minute or longer, saying, «No, no she didn’t,» and «I’m obviously not seeing this right, she couldn’t have — wouldn’t have!» And then, when the image in the mirror refused to change in spite of my protest, «Yes, yes she did — I can’t believe it!» Then I recalled her having said something about removing the «fuzzies,» but I thought she was talking about the light-​colored ones on my outer brows, which I wasn’t filling in with makeup anyway, so I gave her the go-​ahead on that. I tried to excuse her, telling myself that it was just a misunderstanding — she really couldn’t have — wouldn’t have — done something like that on purpose. But doing so left my brows pretty asymmetrical, so there was almost a 2 mm difference in the starting point on the inner portion of each brow. And she left the inner «fuzzies» on the left brow, so… why remove them from the right brow?
I am the one who has to present my face to the world, and I want to feel confident that I am presenting the best face I can. Do I have limitations? Of course I do! Who doesn’t? But the way my brows look has a great deal to do with how confident I feel when facing the world. The guidelines estheticians are trained to use are not the same ones I would use if I could wax my own brows, and there seems to be something that prevents them from thinking outside of that box. At least, that is my very disappointing experience so far.

I am very picky when it comes to getting my nails done. Shirin Wells, Nail Tech at Dynamic Images was the best I have had yet. Shirin put on a new set of acrylic nails today. It seems hard for others to understand I like my nails on the shorted side and rounded. I noticed while Shirin was doing the shaping she paid close attention to detail of the shape and clean lines. She gives professional and quality work. She did a marble design that is just gorgeous. She also does air brushing which is hard to find in this area. For the first time I got a new set and awesome design with out being nicked or worried about the shape or thickness.
Thank you Shirin for making my hands so beautiful and I really enjoyed having them done by you.
Kat

I’ve been a client of Fay’s for over 10 years and I love Dynamic Images! They are professional and great!

I am so thrilled to be a client of Fay’s at this salon. From the moment I booked my first appointment, I knew I was in capable hands. I had been going to someone who didn’t know what they were doing, and my hair was a mass of lank, overbleached, straw. Fay, a trained master colorist, really listened and heard me when I told her what I would like my hair to look like. We talked, she made suggestions, and I relaxed knowing I was in the hands of a well trained, color savvy, professional. Although she put stuff on my hair that was a strange orange color, the results were just gorgeous. She then gave me a fabulous haircut, and made recommendations about what products to use at home to help retain the color and slowly bring my hair back to health. For the first time in a couple of years, I am happy with my hair. Oh, and did a mention that Fay is a pleasure to be with? She is delightful to talk with, and is the consummate polite, considerate, professional. I am delighted to have found this lovely, skilled, stylist.

I contacted this establishment several months in advance to schedule hair and makeup for myself and a friend for a wedding we were in. A few days before our event I was contacted by several people telling me various times our services were scheduled. I expressed worry and the owner contacted me to settle my fears. I had a special favor too and there was no problem. Alicia did my hair and I felt like she did a good job getting the look I wanted done which was not your typical ‘wedding’ hair.
Penny did my makeup. Apparently she does not normally work there so this review is only partially for her. The makeup they used in the salon was cheap and you can tell I was wearing a ton of makeup. When I get my makeup done in Los Angeles my face looks flawless and natural. My pours looked like craters. My other small complaint is the falsies I bought that she put on with a serious heavy duty glue. Our eyes burned like hell and the falsies were crooked. I had to deal with them all night since they were not on right only to peel them off in pain in the end.
I can’t say I would return since I do not live there. I did not call and complain either which is why I gave 4 stars. Anytime you are in another city trying a new place it will be hit or miss. In this case it was just mediocre.

I went here immediately after another salon had jacked up my hair, and Kendall was nice enough to squeeze me in to fix the problem. She was very professional, kind, and overall a great hair specialist. This visit was a few months ago and I still love the color of my hair. Thank you so much Kendall!

Manicurist
Kacie Pickard
530÷313−0663
Kacie Pickard is a member of the cooperative: Dynamic Images. She was suggested to me by a friend who recommended her quality manicure and nail rehabilitation. A previous manicurist had damaged and further aggravated by my naturally frail nails. This seems to happen too often in most shops I’ve visited over time.
Kacie is clean, observant and sensitive to detail; she maintains an especially clean environment, uses clean tools, and maintains excellent ventilation – i don’t smell fumes. She’s not overly talkative (which is a ++) yet bright and pleasantly social. I use Kacie’s services for UV silicon polish, which she does tastefully, without damaging surface layers of my nails with files or other abrasives in preparation for polish.

Kendall F. is a great stylist. She always gives me an excellent hair cut and color.

I’ve been to Dynamic Images Salon & Day Spa twice now. Both times the staff, service and final product were just what I could wish for.
The first time I went in for eyelash tinting with Elizabeth and a hair cut with Kendall. Elizabeth was AMAZING. Never before have I had someone take that much care with the safety of my eyes for tinting. Every lash was perfectly tinted to a rich black (my natural lash color is blond) and they look incredible — no need for mascara.
Kendall did a great job on my hair as well. She took the time to talk (and LISTEN) with me about my hair, what it would and would not naturally do, and slowly added extra layers to the cut instead of just going ahead and chopping away as I’ve had many people do in the past.
The second time I went to Dynamic Images Salon & Day Spa was last week. I had been convinced by friends to go somewhere else to get my hair done. Big mistake = my hair was butchered! I made an emergency call to salon and they were able to get me in that same day for an appointment with Kendall. While my hair ended up shorter than I had anticipated (due to the butchering at the other place) Kendall was able to pull off a fantastic «salvage job» and make my hair look great! I absolutely love what she did.
Dynamic Images Salon & Day Spa is very clean, friendly and professional. I will definitely keep going back!

I’m the type of person who does NOT usually like getting pedicures. I think I’ve had 5 before in my life. The last one nearly 2 yrs ago in S. Lke Tahoe and the guy used a freakin Dremel tool to merely remove the stain my previous red nail polish had left. Big no-​no. He had me leaping out of my chair, too, with his ‘massage’ of my feet/​legs. So TRUST is a big issue with me and my feet.
Yesterday, I made a spur-​of-​the-​moment call at 12.30 on a Saturday to Dynamic Images Salon & Day Spa… I wanted to treat my daughter to her first-​ever pedicure. I was in luck! I had specifically asked if Maria was working and she was and she had a spot open at 12.45 and I told the helpful receptionist on the other end of the line, that I was on my way!
With traffic on a Saturday through town I was delayed 3 – 4 minutes getting to the appointment. No worries, I wasn’t made to feel rushed or anything. I was offered something to drink upon arrival… water, iced, wine…
The facility surprised me, there was more to it then the store front let on. Extremely compact, but great utilization of space. Very clean!
With Maria, I felt complete and total trust. I didn’t leap or jerk out of my chair… I was completely relaxed… and my feet are gorgeous!
Sanitation is a key item in this business and because I spent a good two hours in the salon, I was able to witness the process a few times. Everything was scrubbed and sanitized after each client and new tools were brought in, of course, upon a new clients arrival. Again, the TRUST thing comes into play… I TRUST that this salon will NOT give me a fungus… LOL!
Love it! Love it! Love it!

Dynamic Images always makes me feel like a pampered guest. I’ve been going to Andrea Roach for more than a year, for both skin care and waxing. She is the best! Conscientious and always on top of the trends and continuing education. I trust her completely. Donna, Faye and the rest of the staff are friendly and do a great job. They make a point to remember your name and treat you with courtesy and respect.

I went to Dynamic Images for some pre-​wedding spa love and had a really good experience.
My facial with Penny was lovely. At first I was disappointed that I felt like my skin was really greasy and lame afterwards but I have to say that depsite the stress of planning and everyting from the appt to after my wedding day I’ve really had no break-​outs – I actually think it was really helpful in the end. Loved that Penny didn’t try to sell me anything or make judgemental comments about my (lack of) skin-​care régime. Worth it!
I also booked the salon the day of my wedding for myself and my lovely ladies. The DI staff bent over backards to accomodate us – they even called staff who were starting vacations to see if they could come in and get all of us the appts we wanted. I thought that was amazing customer service – they acted like they a) wanted our business and b) understood that a wedding is, you know, rather important to get right. DI really stands out in this respect in my experience with wedding planning.
We had a good time getting mani-​pedis upstairs and DI provided chocolate-​dipped strawberries and mimosas. (One peice of advice – bring your own bubbly if you and your ladies think Cook’s is as heinous as we do! Glad one of my BM’s brought something drinkable). My manicure looked great but fell apart literally a day or two later – I definitely expected it to last longer. But, my toes looked great and still do two weeks later so yay for that!
There was a scheduling snafu with the massages that I had booked as a surprise for my friends so only a couple girls got them but again, DI tried their best to find a replacement and I think at least one more girl got a little massage as a result. I was disappointed but at least they tried to make it right!
If I were made of money I would definitely go back to DI. :)

Went here a couple weeks ago… they did a fantastic job highlighting my hair. I loved it and have received numerous compliments. I will be back for sure:)

I had a their spa facial and brow tint. Penny, the estatechian, was wonderful. How could someone named Penny be anything but sweet.
First she did the brow tint. I never had that done before, but I started to notice a gray hair or two on my eyebrows of all places! The tint stung just a bit but it wasn’t not painful. Then she gave me the full on facial with a pineapple peel. My face is flaking now as I type this. The 90 minutes went by fast. I love the results of my eyebrows too. Penny was afraid I would thing they were too dark, but I love it. I don’t have to wear much make up now and the darker brows make my brown eyes darker and more mysterious. I’m going back in four weeks to continue with my skin care. Oh, what else I liked… Penny didn’t try to sell me ANYTHING!

Our experience with Dynamic Images was terrible from day one. We found Dynamic Images online, searching for a hair salon in Placerville to handle hair for a wedding. My wife chose to visit them based on the claim on their website that they had been voted the «best salon in 2008.» («By who?,» one wonders.) Our experience nowhere near justified that lofty title.
As a rule, Dynamic Images routinely failed to return calls, even after face-​to-​face meetings. Booking the wedding date and consultation was a quagmire; Dynamic Images claimed to have lost our contact information at one point. My wife and her matron-​of-​honor traveled over an hour to Placerville for a practice styling ahead of the wedding, but the stylist booked too little time and was only able to style my wife’s hair, wasting a trip and time off work for our matron-​of-​honor. This notwithstanding that the «practice run» was NOT free – it was paid for at the same price as if it had been the actual styling session.
As it turned out, the «practice run» accurately predicted what would happen on the actual event: the stylist was an HOUR LATE on the wedding day and as a result had to rush through the work on the matron-​of-​honor AND her mother. Both were unhappy with the work the stylist did on them. Worse, when the stylist arrived, she explained that she was late because she’d had to teach an exercise class as a substitute for a friend and had to head home to shower before she could arrive to do the job she’d been paid to do.
Dynamic Images does nice work (when it does), which is why my wife chose to use them even after the breakdowns described above. However, they routinely demonstrated their unreliability and lack of professionalism throughout our relationship with them (which spanned several months), and to drop the ball on our wedding day was simply inexcusable. Our warning to those looking at Dynamic Images is that you may get nice work, but based on our experience, relying on them when it counts is a risky proposition.