Blue Streak Towing

Excellent service, thank you David! It is nice to do business with an individual who goes above and beyond to help.

Following the advice of my insurance agent, I called Road America, who set up a pickup/​tow of my wife’s car this morning around 9:30. I don’t usually use anyone, but Folsom Towing. But, I figured these people would do a good job as they’re recommended by the insurance company. Well, they said they were running late so it would be an hour and ten minutes until someone would show up. That put’s their ETA at 10:30 — 10:45 am. I called about 10:15 to give them the gate code. The guy says they should be there pretty soon. Didn’t hear back from them and gave them a call at 11:30 am. The guy’s fumbling around trying to locate his driver and tells me it’s going to be 20 more minutes as they’re in Placerville. Then, I get a story about the driver having a flat tire and that’s why it’s taking so long. I called my insurance agent and told them I’m not paying for this kind of service. I could have called Folsom Towing and had someone here in half an hour. These people threw off my schedule, the schedule of Chris at Big O in EDH who was going to squeeze me in, and then when they got the call from the insurance agent’s assistant, who, in fact, said in the future I should call Folsom Towing because of their excellent record of service, called me with another story about how busy they were from CHP calls. They just put me off because my wife was able to make it back to the house after having only gone a ¼ of a mile until she had a blowout. I’m totally disabled and my wife is disabled, that’s why I have roadside assistance. It’s now 12:30 pm and the twenty minutes are up and they still haven’t shown up. Finally, the guy shows up at 1 pm. No, I’m sorry I’m late, nothing. The flatbed rig he is using looks second hand and has a Chevron spelled on the bed. I followed him to Big O and the thing smoked like it was on it’s last legs. This is the most unprofessional towing company I’ve ever had the displeasure of using. It’s a good thing this didn’t happen on the open road in this heat today. 3 ½ hrs in 98+ degrees would have been life threatening. I would never recommend them to anyone. I hope my insurance company drops them as a service provider because they don’t deserve the business.

It’s only 1 star because I can’t deduct stars. I was stranded and need their help towing my car to the dealership in terrible weather with 2 small kids. They told me they had the vehicle, I called the dealership and it never arrived. They left it all night with keys inside! Then the next morning I talked to Mike whom said he would check on it personally and call me in 20 min. 2 hrs. Later I call back. He says they are just about to pick it up. Our initial convo. Was at 930 am. This is now 4 pm and I was just informed my car is still there. Their phones are off and messages full!!! This is NOT how you run a successful business.

David was my absolute tow truck lifesaver. We were stranded for over 7 hours because our insurance company road side assistance totally dropped the ball. He came all the way to Roseville from Placerville and was incredibly professional, courteous and went above and beyond to ensure my safety by only leaving me somewhere populated where my husband was later able to pick me up so I wasn’t totally alone at the closed America’s Tire Company (where he dropped my vehicle). I can’t thank him enough for keeping the situation light with his jokes & stories while we were driving to the destination because as you can imagine, 7 hours waiting for a tow truck was draining.

Our towing insurance dispatched Blue Streak when our truck broke down last night. Due to a bad experience in the past with this company, we did not want a tow from them. However as we were in the process of cancelling the service request with them, David from Blue Streak showed up to tow us. David had towed my car a couple years ago when he worked for another company and he provided the most awesome service then, even diagnossing what was wrong with my car so my husband could fix it.
Only because it was David and we trusted him, we accepted the service tow. And as expected David provided us excellent service, he not only got us and our truck home safe (with all 4 of our dogs in it) he was kind, caring, and a joy to converse with on the trip home. David is the best service provider you can find, the 5 stars are for him. I must say though the company owner did knock $ 50 off the cost of the tow due to the bad experience we had in the past.
Blue Streak is very lucky to have David has an employee, he is not only very good at what he does he cares and is very helpful! We would certainly use Blue Steak again if David was the service provider.

I really appreciated the Blue Streak towing was on time, very careful with my car, and they did a great job. Their driver Jeremy was polite and courteous. He did a great job! I think they were just a great Tow Service Company and would use them again.

This towing service was excellent, got me home before dark and gave me pointers on what may have cause my vehicle to
not start. I’ll definitely used their service again…

If you are stuck on the side of the road and need quick service, DO NOT use this company. My 20 minute wait turned into 1.5 hours. I could have had a friend come and help me much quicker. When I called the office, the rep was annoyed with me. This was set up through my AT&T roadside asst… Thereos something to be said for AAA… you get what you pay for!

David, one of the drivers has had to rescue me twice; he was very professional, fast, and kind. He took time to make sure I was comfortable and happy with his services. I highly recommend this company if you need towing services. Jeremy also had to come back up to Pollock Pines to take the same car to a friend’s for fixing (Ford would not start); Jeremy was to my car within minutes… He was ready to get my car to its destination before I was; I was happy with his patients and fast courteous work. Thank you Blue Streak Towing for having great employees.

Had my car towed yesterday due to mechanical breakdown on the freeway. Scott, the tow truck driver, was very courteous and knowledgeable. Best thing was that he drove carefully and responsibly. That was not the case with other Towing I have experienced. He put my safety and my car’s condition at the top of his list! Thank you Scott!

This was hands down the best towing experience I’ve ever had! Mainly due to our driver, David. He turned a terrible night into a fun one! My friend and I got a flat tire 20 minutes outside of Tahoe, so we were basically stranded on highway 50 at a family motel (very hidden might I add). He called us to assure that he was going to find us no matter what, and he did! He was the best tow truck driver I could have ever imagined. He told us jokes literally the whole way home (2 hours away), which was so entertaining. I seriously can’t thank David enough for being our hero of the night. If you ever need towing services, I HIGHLY recommend this company and David to come help you out. 10 stars for amazing customer service!
(If you happen to read this David, thank you so so much!!)

David was very knowledgeable and efficient. Thanks for being prompt and getting it done.

Jeremy was the nicest person I’ve ever met he was able to help me very fast and had great customer service I will use them Every time from here on out that you so much Jeremy your the best.

Scott did a great job and had great customer service thanks for towing my dodge up the hill much appreciated. I will recommend blue streak and its driver Scott.

Called my Toyota roadside service and they assigned it to Blue Streak. I received an automated call that they would be there in an hour and 10 minutes. They arrived in 10 minutes and quickly got my truck going. Friendly driver too.

Warning: I would avoid this company if at all possible and even 1 star is overly generous. They are a contracted provider for Mbrace (Mercedes-​Benz roadside assistance). After 4 hours of excuses for being late, they never arrived, and to make matters worse, lied about having to «deal with a fatality» apparently trying to make me feel some guilt. I guess they’re not aware of the internet and our ability to look up traffic incidents in real time through CHP – guess what, no injuries in the county this AM.
The next excuse was that apparently «their truck broke down» but was on it’s way. That was 2 hours ago. Can’t imagine how they could fix their own truck at all really? Also bear in mind that at no point did I ever receive a phone call from them… had to initiate all contacts. Mbrace as well is aware of this fiasco and should really rethink their contractors. I also have AAA and have never had any problems in the past and will stick with them… and it’s MUCH less expensive.

Think twice before calling these guys! Told they would be here in an hour… four hours later they are still not here! They keep making excuses and saying «Be there soon».
Do yourself a favor and don’t use them!

While on our trip toTahoe we had some car trouble. Blue Streak towing was dispatch to our aid.
I had mention to Dave when I talked to him on the phone that I was concerned about the 30 minute ETA, because my kids were hungry and I had planed to eat in Tahoe. He assured me that the driver would be there within 30 minutes.
The driver was there in 28 minutes. But to my surprise Dave had sent some chicken, some rolls, and four bottles of water with the driver for my family.
I called him to thank him and he said that he was having dinner with his family when I called could not let my family be stuck on the side of the road and be hungry.
His service was great and professional. But he is a very kind and caring human.

Ran out of gas and was UNFORTUNATELY dispatched blue streak towing at 2:30 pm by Allstate Motor Club with an ETA of 55 mins… so thats 3:25pm. An hour later… nobody showed up yet. They told Allstate that the driver would arrive in an additional15 mins. At 3:50pm I called blue streak and the dispatcher said that «A few CHP calls had come in and those have to be handled first» I asked him to be honest and let me know when someone is coming. .he said another 20mins. That would mean I should be getting gas at 4:10…except its now 4:20. I’ve been waiting for almost 2 hrs and still no gas. Worst experience I’ve ever had with a tow company. These guys are horrible at scheduling and telling the truth… oh did I mention that I STILL HAVE NO GAS???
UPDATE:
Finally got gas at 4:35! Art showed up from the Shingle Springs Blue Streak base with a leaky gas can in his early 90’s Subaru Wagon! Don’t get me wrong I love wagons and Art was a super nice guy just doing his job BUT my overall experience was NOT TIMELY nor PROFESSIONAL and I WILL NEVER use or recommend this company. EVER!

Negative stars are more like it…
We had the unfortunate experience of being dispatched to Blue Streak Towing through Jaguar Emergency roadside assistance. Jaguar states they will send you a text confirmation with the Tow Company and ETA; and has promised our text was received shortly after hanging up the phone with Jaguar.
Our initial call was placed with Jaguar at 9PM on a Thursday, the text confirmation showed an ETA from Blue Streak of 11:30PM. Fortunately for us we weren’t broken down on the side of a highway somewhere, we literally broke down in our driveway. I had phoned the number that was sent to me in my text and had the pleasure (sarcasm) of speaking with Bob, the dispatcher. I wanted them to phone us before arriving in case we fell asleep; in all my life I have NEVER received an ETA from a tow company three hours after the call has been placed.
When I made the simple request to Bob to phone prior to arriving, he began to tell me that they were working the CHP dispatch that night and that the 11:30PM ETA was inaccurate and that it would be more like 1AM, I asked again if he could call in advance and told him that we needed the vehicle at the Service Department in the morning for an appointment, he said, it would be even later, «more like 3AM and it would be best to just pick it up «First thing in the morning so you can make your appointment.» He gave me some more instructions on how and where to leave our car and the key and told me that he would call «the moment it was picked up first thing in the morning and also when it arrives» at the Service Department.
We left the car as instructed and left at 7AM for work, the morning goes on and no call from Bob. 10AM; I call and there is no answer, I leave a message asking if the car is picked up and note that we never received a phone call. I call the Service department, they don’t have it either.
11AM, call Blue Streak and talk to a women, she says that «Bob left a mess of paperwork that she is sorting through» and that someone would be by «right away» to pick it up, she also mentions that they are picking up another car around the block from me… interesting…kinda seems like Bob put me off so he can get his already scheduled pick up to avoid making two trips…
6 HOURS LATER!!! My car makes it to the service department, WAY too late for any work to be done! I’m out a car for the entire weekend thanks to Brown oops! I mean Blue Streak Towing! WAY TO GO BOB not only are your ethics obsolete, but your word and integrity are non-​existent.