Janine Chamberlin, MD

Dr. Chamberlin is still my primary physician and I still give her the 5 star review.
But can’t, in all fairness, keep my 5 star rating for this office any more. I go to the doctor a lot, unfortunately. And the more I go to this office, the more I realize just how snotty and uncaring the front office staff is! It is amazing. It seems to be a trend in doctor’s offices all over the place and it’s just not right.
From the phone call to (hopefully) get an appointment to the «greeting» when you enter the office. It’s ridiculous. And although I really do love Dr. Chamberlin, I am willing to switch doctors because of the treatment of the staff. That’s pretty sad. I actually dread calling to make an appointment!
I just had to change my star status, so there’s a quick but honest update to do so. :(

Came here for about a year and it was the best service and experience of my life. Before I changed to come here, I had a really crappy Doctor until I met Dr. Chamberlin. Very nice lady and you can always talk to them online if you have any issues. Sad to see I have to change doctors due to my health insurance.

Called for an appointment. The first question out of the receptionist mouth was do you have insurance and what kind is it? I do, but that seemed rather cold as a first question. Then she proceeded to tell me there is a two week wait to see the doctor. Time to find another doctor.

Before coming to Dr. Chamberlin, I was so dissatisfied with my Family Doctor. Part of it was dealing with my incompetent HMO. His office was like a revolving door of rushed discussions and unknown test results! I searched for a new doctor for a long time. Having the same HMO and Medical group made it difficult. Dr. Chamberlin came highly recommended and everything that was told to me about her is true. She takes her time with you. She ordered blood work, an X-​Ray, physical therapy, and mammogram. Before I left her office I had the referral for the mammogram in hand! Why was this not possible with my other doctor? My results for my
X-​Ray came promptly in the mail with a nice note from the doctor saying it was nice to see me! I had peace of mind from my quick results. I made an appointment to see her and she went over my blood work and X-​Ray THOROUGHLY! I wanted to cry from the joy of having a doctor who really cared. I can’t say enough about her. She has been a blessing in my life!

Where do I even start? I have literally never written a bad review before because I like to focus on the positive, but this situation has gotten to the point where I can no longer keep quiet about it. If I could give negative stars, I would.
Dr. Chamberlin is fine. It’s her front desk staff that really makes this office terrible. I’ve had two physicals there, with my second one being immediately after I had experienced a prick from a dirty needle at work. I was anxious and concerned and wanted to get my blood tested for anything that could have been transmitted to me. When I made my appointment, I made sure to tell the front desk, the doctor AND the person who drew my blood that I wanted specific tests run.
When the bloodwork came back, I called (because they did not mail me the results) and they told me everything looked fine except for my cholesterol. They said I should improve my diet. When I told them that I’m 5’4″ and weigh 105 pounds and that it’s the good cholesterol (HDL) that’s high so I probably don’t need to change my diet, the girl on the phone ignored what I said and just talked over me. When I then inquired after my test results regarding anything abnormal that could be transmitted by the dirty needle, the girl said it all looked «fine». She didn’t sound sure so I called back 10 minutes later and another girl informed me that «actually, they hadn’t tested for that» and that I needed to come back in for another blood draw so they could send it to the lab again. WOW. It’s mind-​blowing to me that the first girl so confidently told me everything «was fine» when they hadn’t even tested for what I was inquiring about. I was promised that the office would pay for my second blood test since it was no fault of mine that it had to be done. I got the second blood test and thank goodness everything came back ok, but I just received the bill for it. not shocking.
Each time I call to talk to someone, they don’t remember who I am. I have to tell the whole story from the beginning. The office manager told me she would call me back earlier this week (regarding the billing) and I still haven’t heard from her. Last time I was there, the receptionist was loudly asking a patient why he was there from across the room. She used his first and last name, which is a HIPAA violation. On top of that, she was rude to him and told him that they couldn’t see him today. He said he had taken the whole day off of work for this appointment and she still asked him to leave. This office is a disaster and I wouldn’t recommend it to anyone. I wish I had never stepped foot in it to start with.

Dr. Chamberlin has been my DR. For years. She is caring supportive, and a good listener. Her staff is the most efficient office I have ever been to. Referrals are quick and easy. She has done biopsy on me more times than I like and is the best at cortisone shots. I would highly recommended her to anyone. My 11 year old grandson is also one of her patients. He loves going to see her because she is so «beautiful».

I had a great experience with this clinic the minute I stepped in the MD office. The staff was polite, knowledgeable and patient, and the clinic was nice and clean. (Mind you, I was about about 7 minutes late because I went to their old location.) I feel like I usually have white gown syndrome, but not with Dr. Chamberlin. She was very professional AND very easy ti talk to. She was very knowledgeable but made me feel that I was in control of my health giving me the chance to choose and ask questions. I really appreciate that she was very thorough. I feel extremely comfortable and satisfied with my visit. Will definitely stay with her for the rest of my life (or until my insurance permits)

All I can say is that my experience with my first appointment with Dr. Chamberlin was the best I’ve ever had with a doctor.
First, the office is spacious, well-​kept, and has plenty of comfortable seating. The staff is awesome. Can’t say much more. Everyone is so nice!
As for Dr. Chamberlin herself, she is patient, really listens, and doesn’t make you feel like she’s in a hurry to move on to the next patient. I have some serious health issues that need attention, and she thoroughly explained her treatment plan and made sure that all of my questions were answered. I hope to be a patient for many, many years.

Dr Chamberline is very caring and a good listener. She also has alot of common sense, which some doctor lack. She takes her time with you and you don’t feel rushed. Also, they do blood and urine work in the office, instead of having to drive all over town. One stop shopping. I recommended her to my daughter and she is now a patient.

Unless you are an existing patient don’t expect anyone in her office to care. My husband and I just transitioned healthcare plans through his job and had to choose a new doctor. We had chosen Dr. Chamberlain because of the great reviews and her website that said «same day appointments available.» We called, confirmed they were accepting new patients, and worked with the insurance company to have our plan reflect her as our PCP.
Very shortly thereafter, my husband had this weird fever he tried to tough it out with an over the counter regimen for a couple weeks (since the average bug lasts about 10 – 14 days). After two and a half weeks, we called and they were not accepting new patient appointments until 3 weeks out. We thought it was strange because their website boasts same day appointments, but we didn’t mind because we knew we could go to urgent care. After my husband had a high over 100 degrees at least twice a day for three weeks (3 days after visiting urgent care, 4 days after trying to call Dr. Chamberlain’s office) my husband asked if there was any way to make an exception in this case and move up the appointment. He described the situation and pleaded his case in 3 different phone calls to her office. The answer was no. After it got worse we went to the emergency room. He was admitted with a fever of 103.6 and has been in the hospital for 4 days now as they run all kinds of tests to determine the problem. As soon as this issue is resolved we’re changing PCP’s! Care is not a word they understand at this office.

I have seen Dr. Chamberlin twice now in her new office and both times I have had a very positive experience. Dr. Chamberlin is kind and candid and seems to really care about her patients. My husband started going to Dr Chamberlin and he had a great experience as well.