Volvo of Wilkes-Barre/Scranton

Ken Pollock Volvo has provided me with two excellent experiences. First, my sales experience buying my car with sales person Dave Chapelle could not have been better. He was very professional, knowledgable, honest and efficient. We arrived at a good deal at a fair price and his efforts made that possible. Also Murad, the manager was equally if not more professional and his efforts also facilitated consummating the transaction. Second, I just had my first service experience and it could not have gone smoother. It was routine maintenance. The gave me a prompt appointment and sent me several timely reminders. When I arrived early they took me in promptly gave me a comfortable waiting area with beverages and snacks in which to wait. They finished early and got me out with a free car wash. So far they get five stars from me!

I brought my Volvo XC90 there for a service, I specifically requested that the car needs to be checked because there are some issues. I get a call that my car is done and all it needed was rear hatch struts and it would cost 2.5 hours to install. 2.5 hours??? I told them to give me the parts and I would do it myself which I did and it took 5 minutes Not 2.5 hours… This is my third volvo so I know these cars need to be serviced at the dealer. The service there was very poor, I asked for them to check over the car for anything that needs to be fixed and she said they can only check what I ask them to check. The service lady kept talking over me and that is not only rude but very unprofessional. I would have expected more. I now drive to Bethlehem to get me volvo repaired when there is a dealer in my town…

Traded my Subaru in for my first S60 Volvo. Staff was helpful and honest about leasing /​buying options. Not pushy or overbearing like other dealerships. I would highly recommend buying a car here :-)

A nice dealership who is not pushy when browsing. Great selection of preowned vehicles that have low mileage.

Normally buying a car makes me cringe. Car salesmen are normally too pushy or too lazy to be bothered. If you get a salesman to take care of you and not make you walk out, it feels like he’s making secret deals with a sales manager behind closed doors, figuring out how to make this deal more uncomfortable.
Fortunately, that’s not the case here. Dave Chappell, my salesman, was more than willing to go through the Volvo models (we never had a Volvo before). He showed us different trim levels. We went on a real test ride. We got a great deal on the car. The finance manager was awesome. He played with our son and didn’t get all pushy when we declined extra warranties.
Honestly, the best new car buying experience I’ve had in my life. Thanks guys.
Updated: as we’re just over 18 months into owning the car, we’re mostly dealing with service at this point in our relationship with Pollock. This is usually when most dealers make you cringe and want to go somewhere. Not these guys. My wife takes the car for service. Generally speaking, I think mechanics try to take advantage of her. That hasn’t been the case here. The service advisors have been personable. The car comes back looking beautiful (as they always wash it) and running tip-​top.
We only had one issue, they were quick to order parts and had it done on time as promised. I thought their time frame was a bit ambitious as well. But they got it done.
Bravo guys, bravo.