Sapphire Salon & Destination Spa

I was recently gifted the 4 carat package which is a $ 300 package. My husbad was not informed that after spending $ 300 that once i was finished I would be asked for a gratuity. I was caught off guard by the demand of the man behind the counter who was extremely unsatisfied with what I had tipped. His obnoxious behavior and demeanor embarressed me. I will not be returning to this salon.

The only reason I am giving this experience one star is for the curteous staff who tried to salvage what was left of my Bachelorette party…
two of my party arrived, literally 5 minutes before the rest of us and we’re shuffled off to start their treatments before the rest of us arrived. After the fact .we were informed by the staff that one of our party was confused with another customer with an earlier appointment resulting in the rush… This resulted in a huge argument between my bridesmaids.. one of which came upstairs to find me histerically crying.. I asked for the owner, Angie, who said that it was not their fault and that the services were all booked for different times… at this time my maid of honor showed the owner the confirmed time of 12 noon on her phone for all of the girls in our party. I became upset at this time and said we would just leave, nothing relaxing about this… I was told matter of factly that if we leave we will be charged for all of our services.. we stayed as a result… I did not receive all of my services. Nothing was done to compensate us, and my girls were charged for the services I did not receive… not only did this ruin my Bachelorette party, a once in a lifetime event, but it also impacted my wedding as my bridesmaid backed out of our wedding because she was upset that we stayed… thanks for all of the aggravation. as if having a wedding isn’t stressful enough.

I called for an appointment for a massage today, and much to my surprise, they were able to schedule me for the same day. I had a 60-​minute massage with Livia, and it was simply amazing. She took the time to work specifically on the parts of my back that I requested, and it was hands down the best massage I’ve ever had. I felt like a million bucks after leaving there. The spa is absolutely beautiful as well. I’ll definitely be back! Thanks!

Was in a bind and couldn’t get in to see my stylist from another salon, so I decided to take a chance and go to Sapphire to get hair color and a cut. I have very high standards and I immediately knew that I was in great hands with Cassandra «Cassie.» She’s very skilled and is recently back to the PA area from LA. She was confident and qualified, and rolled out the red carpet treatment for me. I’m very pleased and felt that the price was very reasonable. I’ve already scheduled a follow up appointment. Great experience!

Friendly staff. Sauna was nice. We went for a couples massage, which was just OK, nothing to rave about, the thing that bothered me the most was how bright it was in the room and that it wasn’t sound proof at all. The whole time we heard (couples massage) trucks driving by, the beep from locking cars, ect. Price was reasonable, but I’m not sure we’ll be back.

Have had massages here and also hair cut/​style. I was very pleased with hair stylist. Massages are good (not great) I would have liked if they paid closer attention to areas that needed massage, since I mentioned it before massage started. Big turn off each time I went was being asked how much tip I would like to leave (by person checking me out). Also, I don’t get why two or three people at register are involved in processing your payment for services. – too chaotic.

My sister recommended I go here for a fresh cut; she sees Nicole. So I decided to give it a shot! Nicole was SO personable and really listened to what I wanted. She did an amazing job on my hair and was great about showing me how to style it on my own. I will definitely be back for another cut! Thanks, Nicole!

I’m not from the area, but if I was, I’d be in to see Louise every week! Had a massage at The Sapphire and left feeling better than ever. The sauna/​steam room is fabulous, the massage was the best I’d ever had and the aroma therapy and foot bath were nice finishing touches. All around a 5-​star experience!

This review is just for the gel manicure I got before my wedding. The woman who did it was very sweet, but my nails did not look very good afterwards and three of them had chipped between the Wednesday when I got them done and three days later when I was getting married! I gave some stars for the fact that they were more than happy to have someone fix them the morning of the wedding and that they were apologetic, and although the woman who did the revision was very sweet as well, the fixed nails still looked lumpy. By the following Wednesday, I was sick of all of my nails chipping and took off the polish. I like the salon overall (see my other review), but I will not be returning for a manicure.

Decided to get a couples massage with my boyfriend and was happy that they even had a spot open after valentines day. I do have to say that the building itself is nice and very pretty. I liked the sauna before the massage which is definitely relaxing. My massage was good and I couldn’t complain to much about my therapist. However, there were many things that bothered me about this place. One, they gave my boyfriend a small/​medium robe when he clearly is a lot bigger then a small. He came in the sauna with a robe he couldn’t even close. Thank god I grabbed an over sized robe and we switched. Next, we went in the room and it was cold, not only was it cold but it was so bright in the room. Maybe its personal preference but I like being in a dark room and feeling relaxed. I asked the therapist to focus on my right leg and she didn’t really do anything different from my left leg to my right leg, awkward. The thing that definitely bothered me the most though was the fact that our room was right by main street and all I could hear through my whole massage was the traffic going, huge trucks going by, kids screaming, etc. I understand that the business is located on main street in pittston but try and put a massage room further back. Between the temperature, the extreme light, and the constant traffic noise I wasn’t very relaxed. I wouldn’t go back for a massage, for the extra 15 dollars I would rather wait for an appointment to open up at Woodhouse in Kingston.

I love the Sapphire Salon! I have been coming here for years and have had many different services done!
They have a great sauna you are allowed to sit in before and after your services! I am always sure to arrive about about 15−20min early so I have some quality time in the sauna before my service.
I have gotten many massages from here from different massage therapists and each time left me feeling like a bowl of jelly (in a wonderful way!) I have even had couples massage one more than one occasion! They are fun to do with a friend or close relative if you are open enough with your body to briefly be in the nude with them in the same room! Each therapist asks what pressure you prefer and you can correct them at any time if you need more or less depending on sensitive spots. They were all very professional courteous to me.
I have also had a mud wrap service which was a very relaxing experience! You were forced to wear this tiny thong type thing made out of gauze, so If you aren’t very comfortable with people seeing EVERYTHING you have going on, then this may not be the service for you. One you got changed they painted your body in a mud paste then wrapped you up in saran wrap and you just laid there and relaxed while the mud dried. After you rested long enough with the mud on your body, you took a shower and washed all the mud from your body. They then gave you a brief massage and your service is over!
I have also gotten a facial from this spa. Facials weren’t my favorite service, but that had nothing to do with this spa in particular. I just don’t find a person digging at my face with a metal tool to be very relaxing! I did enjoy the scalp massage as well as putting my hands and feet in the warmers throughout my service! The staff is very knowledgeable and gives you great tips on skin care throughout the service!
The gel manicure is really what keeps me coming back time and time again! My nails have never looked so good before! My natural nails are very thin and weak and crack before they even begin to grow. I used to wear acrylic nails but they just did more damage to my natural nail. Then I discovered the gel nail! The manicure only takes about ½ hr and each nail technician I have had has always done a spectacular job! They say the manicure should last 2 weeks but I have found that mine last well over the 2 weeks! For the $ 30 it costs to get this service, along with the amount of time they last, and the quality of service you are getting, I would say there isn’t a better deal out there!
I have only had one service done at the Sapphire that I wasn’t satisfied with. I got my eyelashes tinted. I was under the impression this would eliminate the need to wear mascara and give my eyes a naturally darker dramatic look. I have light brown/​dirty blond hair and my eyelashes are even lighter so without mascara I look like I have none! After tint was over, the woman performing my service mentioned they didn’t look much darker and said she wanted to do it again. After the second time, they still didn’t look very different. The explanation I eventually got was my eyelashes were very thin and fine and it was difficult for the color to catch.
Aside from that one disappointing experience I have had nothing but great services! The place is very serene and relaxing, as well as decorated beautifully! They also have an amazing little boutique inside the spa that sells all sorts of accessories and clothing! I often find myself leaving with something from the boutique as well! It is hard to find something negative to say!

Went for manicures with a family member. We were hoping for a relaxing afternoon, but were stressed from the start. The appointment started 20 minutes late bc the woman was backed up. Normally would not have been bad, but no one ever came over to tell us or anything.
When I asked for a French Manicure, was disappointed in the woman’s work. The tips were too thin and crooked. She was rushing because she said she had a lot of appointments.
The place is beautiful and looked nice, just noisy with a lot of kids coming in and out with their moms.
On a good note, the person I was with got her eyebrows done and they did a grey job. Super quick and she wasn’t red at all.

The place was clean and everyone was very nice. I am a massage diva as i get them weekly. Louise is the best massage therapist here. I come back every time I am in pa. I am from California.

Don’t know where these people get off being so uppity… been to 5 star salons in Arizona, California and Colorado with friendlier and more down to earth employees. Definitely not all that.

Sad to say I will not be a client at this salon again. Sad because I really liked the therapist but I cannot continue to give my money to this owner. She is rude and unprofessional and needs to learn what good customer service is.
Two visits to this spa and unfortunately they have yet to get things right. The owners response, after being scolded for being in the wrong place, was to make excuses by saying how busy they are due to bridal parties showing up late and proceeding to blame everyone else.