The Cheesecake Factory

i recently visited here ⁶⁄₂₅ and overall the experience wasnt that great. the night started by a long wait for a table due to their being plenty of guests in the restaurant. so i sat at the bar during my wait. i was sitting there for probably 5−10min before anyone even spoke to me at all. the heavier set bartender finally came to talk to me even though she was taking others orders that sat after me. she was extremely rude and obviously acting fake. it was very apparent that she isnt a seasoned bartender because the drink she made me was terrible. once i got seated at a normal table my server was great, very friendly and sincere. although the food came out fairly cold. overall i wont be coming back or recommending here to anyone

Waited at least 40 minutes after ordering for the food to arrive. Food was nothing special and nothing that I would go out of my way to get. Will not be dinning here again.

To start, this is a review on two «Specialties Entrée» ordered at this particular Cheesecake Factory. My friend got the Baja Chicken Tacos $ 14.50, which was flat out flavorless and worse dry. Honestly, Taco Bell has better tacos than these and they do not take 20+ minutes. What a disappoint. I personally had the Jamaican Black Pepper Shrimp for $ 19.50. Where do I start on this flavorless overpriced dish… Well, for starters the rice was not cooked correctly AKA literally got crunchy rice. The sauce was flavorless to the point where I could have dipped my «black pepper» shrimp in water and it would have tasted the same.
In short and a warning to others, the food should not be below mediocre when one has to pay close to $ 20 a dish. The only redeeming part was the cheesecake.

The chicken bellagio is amazing as well as the bang bang chicken & shrimp. My personal favorite cheesecake is the 30^th Anniversary. Service is pretty good. Not great for large parties.

It’s always FREEZING inside here. It is unnecessary.
The menu is overwhelming. They have 2 of them. A «skinny» menu and a regular menu. There are so many, too many options that if you go there for the first time you’ll be spending a lot of time looking at the menu!
BUT, the food I’ve had here is extremely delicious. I’m actually glad Cheesecake Factory is on the other side of town or I would frequent it more.
I am Head Over Heels for their thai lettuce wraps. They have two kinds of lettuce wraps so make sure you get the make your own. YOU HAVE TO TRY THEM.
They come with carrots, cucumbers, rice noodles, marinated chicken, cilantro, bean sprouts and huge lettuce cups. I’ve had lettuce wraps at many other places and nothing compares. The best part about these wraps is that it comes with three sauces that are the best things on the planet. They are a Tamarind cashew sauce, peanut sauce and a sweet chili sauce. My words cannot give this dish any justice, you need to try them for yourself.
The spring rolls are also excellent. They wrap them to order. It comes with the sweet chili sauce and maybe even the peanut sauce
The bang bang shrimp that comes with rice and veggies is spectacular. It could use a little more heat to it but otherwise I definitely recommend.
I don’t like the coldness of the restaurant and I don’t like that they only have one soup which is the soup of the day. Their menu is humongous but they only serve one soup?

Bland gross fish tacos with black beans that looked like they came from a tar pit.
Bad
fiancé got a sandwich equivalent to arbys. we complained and didn’t hardly eat anything. All they did was give us free cheesecake. So we called the Gmail next day for a full refund. never going back

Just had brunch at Cheesecake Factory. The place is typically average but today was really sub standard. Every meal in our party of four came out wrong. All eggs were undercooked, bacon too, toast charred on one side and turned over so we wouldn’t notice. Servers noticed everything and were helpful and upset by poor food quality.
Try somewhere else on Sunday. They definitely had the ‘C’ team on including management that didn’t catch it. Servers were great.

Someone wrote «Amazing service»?? Amazing in what way? Amazingly bad? I love Cheesecake Factory everywhere else, Los Angeles, New York City, Chicago,
Ohio. I grew up in Pittsford so I was pleased to see one had opened here in my hometown.
APPALLING TELEPHONE SERVICE
I brought my 92 year old father (handicapped plaque) so I called ahead to ask (just ask) whether they accept call ahead seating for elderly/​handicapped customers. It was just for us two.
Jessica repeated many times that she can’t do anything and we would wait 10 – 15 minutes for a table and can’t be on the list until we arrived. I said it sounds like they don’t offer any considerations for seniors or handicapped people. She put me on hold to «go ask her manager».
About 5 minutes later, Manager (name starts with J) comes to the phone and says «hello?» Without announcing herself as the manager. So I explain I’m waiting for Jessica to come back after asking a manager about call ahead seating for elderly/​handicapped patrons.
The manager took many long, repeated sentences to imply I was asking for unfairly special treatment, that there was nothing they can or would do to accommodate an elderly person other than «pulling up a chair for him to sit on or giving him a drink while he waits» and she had the nerve to make it a point «there are many other handicapped customers waiting there» at the time too!
I said sarcastically that I would never think of cutting the line in front of other seniors or handicapped customers! She just kept implying I was asking too much.
HORRIBLE HOSTESS SERVICE
Since I was driving while talking to her, I got there in less than 5 minutes and my dad (he is hunched over 90 degrees) asked the hostess for a number.
1) There were ZERO OTHER HANDICAPPED CUSTOMERS.
2) There were no seats available and neither of the two hostesses offered him a seat
3) we still waited exactly 15 minutes for a table!
DEPLORABLE TABLE SERVICE
(Receipt 0542, 5÷15÷16 19:58, Rec 459. Table 21. Term 9)
Our server seated us, told us the normal server is on lunch break, and ran off hastily. (The receipt says Ashley A but I don’t know which one is Ashley.) my complaint is with the «fill in» server, a light toned woman in her 20s with glasses and long dark hair. The normal server is African-​American and I had no issue with her. «Ms. Fill In server» hastily ran off to help other tables. Fine, I get that. We saw her maybe 15x during the first 30 minutes of the meal but she only came to our table twice! She said she was checking on the bread and would bring it to us as soon as it was done baking. AFTER 10 MINUTES SHE BROUGHT US THE BREAD AND IT WAS STONE COLD AND ROCK HARD! Sure, it was still baking?
THEY BROUGHT OUR ENTREES AND AT THE SAME TIME MS. FILL-​IN-​SERVER CLEARED AWAY BOTH OUR SMALL EMPTY BREAD PLATES BUT LEFT THE BUTTER AND BASKET OF (ICE COLD) BREAD WHERE IT WAS! I HAVE NEVER SEEN THIS DONE BEFORE AND DONT UNDERSTAND THE LOGIC! MY DAD AND I DIDN’T KNOW WHERE TO PUT OUR BREAD AFTER BUTTERING IT! AWKWARD!
TINY PORTIONS! I had a chicken chili over rice entrée. The entire goulash fit into the tiny 6″ x 1″ center portion of a huge bowl. I ate it all in 10 spoonfuls and was still starving. I don’t know how the other reviewer of 2 months ago could have gotten huge portions?
The part I was most disappointed with was Ms Fill-​in Server stopped by after we had been served, asked robotically «how is everything tasting?» When I clearly hadn’t even touched my entrée yet (I was busy tearing apart the COLD HARD BREAD) and when I immediately looked up at her and answered «I hadn’t tried the food yet…» THE SERVER WAS STILL STANDING AT MY TABLE FACING ME BUT WAS STARING ACROSS THE ROOM AT SOMETHING ELSE! WAS THAT INSULTING! SHE DISNT EVEN HEAR WHAT I SAID AND RAN OFF WITHOUT LISTENING!
DISHONEST GRATUITY GUIDELINES
Tip is optional. The tip is always a % of the meal total bill BEFORE TAXES. Not at this dishonest establishment! They print the tip guidelines on your receipt and I clearly see the 15, 20 and 25% are based on the total bill INCLUDING TAX! This is intended to deceive customers into paying 10% more tip than they intended to pay (for example if you intend to pay 20% of the meal amount, you actually pay 22% because you’re paying 20% of the meal plus taxes)!
Great customer service Cheesecake Factory! «HORRIBLY amazing!!»

We dined on a not-​so-​busy weekday 2 times last week. Over the 2 visits, we ordered Evelyn’s Favorite Pasta, Eggplant Parmesan on one visit and on the second visit, we had the Veggie Melt Sandwich and Ratatouille Toast. All of the entrees were good. My wife though wished to have lesser broccoli on her pasta (evelyn’s). Service was a strict-​OK. We’re regulars here and often leave happy with the food quality and the cheesecakes.

Overpriced in my opinion. I came here recently with one other person and our waitress was nice but she only came to fill our waters once. And we were there for a little over 2 hours. I personally would just order their cakes. But I usually come with larger parties which are actually roomy since they have large seating. If you do this I’d recommend eating family style so you can try a little of everything

Love this place. Came here for the first time at the behest of my wife. I sighed inwardly… another chain restaurant. But the staff was fantastic. Front of house gave us a booth near the wind on which was great as we had a child. The servers were all very courteous and I have to say well trained. They moved fluidly, they were genuine and worked pretty hard. We ordered the chicken Madeira and shrimp+chicken gumbo. Both very good choices. The chicken was moist and flavour very balanced. The madeira flavour came through without being overpowring, and for the gumbo, the creaminess of the dish was cut by the tomatoes and white rice. Portions are v generous but we managed to finish them.
For dessert, we have the raspberry lemon cheesecake, at the recommendation of our server. Absolutely delicious, simply one of th tastiest cheesecakes ever. Creamy but not too heavy, fragrant and lemony and served with whipped cream and a raspberry lemon coulis.
Highly recommended and I would love to visit again. Tip, come before 6pm and the dont really do reservations. There was a massive line when we left at 640pm.

I have to say this place has amazing food. The dinner portions are huge. There are great appetizers and a huge selections of dinners and dessert. They have a full bar pretty much with coke products. The staff is always friendly when I come here and will go out of your way for you. If you come hereon a Friday or Saturday expect if to be busy all night til closing.

We’ve been coming here a lot lately, like once every couple of weeks over the past two months for several family celebrations. Anyway, it’s safe to say that things have taken a turn downhill in recent years as far as the food and service alike. I still have love for Cheesecake Factory, but I’m just not in love with it. My husband’s all time favorite Steak Dianne With Chicken Madera combo was so bad the last few visits that he opted not to order it again and just to try something different altogether. My food has been okay, nothing special but I will say that the Adam’s Peanut Butter cheesecake is amazing! It is my newest favorite. Cheesecake Factory seems overcrowded almost always despite having a large dining facility. Additionally, the waitstaff always seem overworked and frazzled. On our last visit, my husband left the table only to return and his chair was missing. Even though eight of us were sitting in the booth, someone walked by and swiped his chair because they noticed it was empty. The manger quickly replaced the chair and apologized but we were all baffled. We also witnessed a waiter spill several glasses of red wine on a gentleman at the booth behind us. Obviously their food was comped by management, but again this points back to an overworked staff. Cheesecake needs to hire more people and with more hands on deck, service should drastically improve.

I’m a big fan of the cheesecake factory. The cheesecake factory is still a chain but the ambience inside makes it feel a little bit more upscale. Great place to eat for business or a date.
There aren’t any cheesecake factory locations in New York City. So every chance To eat a a cheesecake factory I try to go. I have been to a few locations in White Plains and in Newark. I had to stop through Pittsford for a meeting for work and I noticed that they had a cheesecake factory in town. Right next-​door was an Applebee’s. I looked at the Applebee’s then I looked at the cheesecake factory and it’s a no-​brainer the cheesecake factory is the winner.
Most of the food served at the cheesecake factory is Italian style. They do have other types of cuisine on the menu. I recommend asking about the specials. Every day there are new specials that the cheesecake factory offers. The day that I went to the soup of the day was the corn chowder. I’m not really a big fan of corn chowder but I figured I would try some. The soup was absolutely delicious I could’ve just had the soup for lunch. I ended up getting a flat bread. The flat bread was very good. You could really taste how fresh the ingredients were. Simple and fresh is the best.
The person that Was joining me had the southwestern salad with grilled chicken. The salad was so big that two people could have shared it and still had leftovers. You could come here to eat for lunch or you could definitely take a date here. Setting is a little bit more moody.
Our waiter was extremely knowledgeable of the menu he did not have to write anything down he knew the menu front for back as well as the wine list. I was extremely impressed by his knowledge and how he handled himself as our waiter. I was so impressed that I told him I eat out a lot a very expensive restaurants and sometimes I don’t even get that kind of a service at a very expensive restaurant that cost $ 80-​$ 100 per person. I cannot remember his name but if you do read this review I am extremely impressed by your energy enthusiasm and knowledge of the menu.
Overall the cheesecake factory is definitely one of my favorite chains out there. If I’m in any city and there’s a cheesecake factory I will definitely eat there. I highly recommend eating at any of the cheesecake factories.
PROS:
— ambience is great.
–our waiter was knowledgeable and enthusiastic
–food is simple and taste great

Enjoying the experience at the Cheesecake Factory takes knowing what to order. The location in Pittsford is somewhat intimidating because of the high traffic in the parking lot and the long wait after 6 p.m. on a weekend night (and yes, I get that it is a chain). Yet, the lengthy menu boasts some menu options that are unique in their own right, and you can customize them to make them more of your own.
I recommend to anyone to start with the Green Iced Tea (it’s minty!) and the Corn Cake Tamales. They are colorful, California meets Tex-​Mex, and fun to eat for $ 10. The «appetizer» comes with three large corn cakes, topped with sour cream, pico de gallo, avocado, and surrounded with tomatillo sauce. There are cute corn husk tails sticking out from either end. Say what you will, but I am excited every time I get this dish. My tip is to ask for grilled chicken on top ($ 3 extra) and to make it a meal.
I also recommend the Thai Chicken Lettuce Wraps for the exciting plating (walls of green lettuce and purple cabbage) and color of the dish. The grilled chicken and vegetables are fresher in quality, and make you feel better that you are going to cap off the experience with a cheesecake.
My go-​to cheesecake is the Vanilla bean cheesecake. It sounds boring, but the tartness of the cheesecake is cut by the smoothness of the vanilla bean and graham cracker crust! So delicious! I made Naz B. come with me recently, and she tried the Godiva chocolate cheesecake. We both agreed that it could have used a raspberry sauce. It is pretty rich with chocolate flavor and pretty divine if you have a craving for the cocoa bean, rather than the vanilla.
The atmosphere here is Las Vegas Egyptian Room meets the Palm Room at the Plaza. The high ceilings and forced grandness is somewhat undercut by the tvs playing sports near the bar and the busy rows of tables lining the place. Try to get a dark wood paneled booth if you can. It gives you a sense of intimacy among the loud chatter, and you don’t have to share elbow space with your fellow diners.
I like coming to this place for lunch or dinner. The lunch hour during the week is pretty chill, and the big windows let in lots of light. It makes me feel like I am in a big city when I visit, and the excitement for my corn cakes makes it worth a trip every few months.

Good for appetizers and the starter bread!
The cost is very expensive for the food — but its worth it if you choose the right dish that you like.
The cheesecakes — fabulous as always!

The food may be a little expensive, but it’s yummy and worth it if you order the right plate. The Louisiana pasta is great (spicy!) and fills you up! The free bread is also delicious, and you can ask for refills. The waiters and waitresses are nice and helpful.
Of course, the cheesecake is wonderful as well. They are expensive, but delicious. We got the fresh strawberry cheesecake. Don’t worry if you’re full from dinner; you can always get the cheesecake to go ^^
The wait for dinner was around 30 minutes, so be prepared to wait a little. There’s also a bar, but we didn’t try any drinks. The lighting is a bit dim in the restaurant. Also, the bathroom is gorgeous!

The main reason I’m giving 3 stars is for the drinks and customer service, so I’ll start there.
I had a passion fruit Mojito and OMG it was soooooo delicious. It was the perfect drink to have while sitting outside on a hot spring afternoon. I’d do it again100 times over.
The wait staff is very friendly. They’re always all smiles and make sure you are happy at all times.
So here was the downfall on my last visit to the Cheesecake Factory. I ordered the fish tacos. It was actually pretty delicious. It came with a side of rice and black beans in a bowl. As I was stirring both together, I found ½ of a blue rubber band in it. I was disgusted. The waitress was very embarrassed and I actually felt bad for her. I’m sure more disgusting things have been found in food but I’m not sure I’ll ever forget this.
With that being said, I’ll definitely return for drinks but it’s going to stop there.

I was very pleasantly surprised by my experience at the Cheesecake Factory this week! I was somewhat dreading the occasion 1) because it’s a chain, for which I never have high hopes, and 2) because I hadn’t had time to look at the menu ahead of time and that gives me mild anxiety. AHHH.
My lunch companion and I were seated very quickly, and our waitress was very quick to greet us and take our orders. We were asked if we wanted bread — umm, yes, I always want carbs. Hit me. The butter is in pre-​wrapped little patts that were semi frozen. The sourdough and the honey wheat breads were good though! And warm!
My friend got the spaghetti and meatballs, and I got a caesar salad — we were feeling SO adventurous, I know. Our food came out at the same time, yay! I hate having to awkwardly wait when entrees don’t come out at the same time.
The food was very good, my croutons were amazeballs, they tasted like garlic bread (they probably WERE garlic bread at one time). The portions were gigantic, which is always okay with me. I paid $ 9.95 for a salad that would’ve been big enough to get 2 meals out of (but dressed salad doesn’t keep well, so I ate it all.)
The cheesecakes in the display case looked awesome, but I had a day drinking appointment to keep later in the day, so I opted for no cheesecake this time. One must have priorities, right?
According to some other reviews there is a semi-​secret happy hour and they make a mean Long Island iced tea, so I’ll be back for happy hour soon to check it out. Long Islands are my jam.

It’s always clean and so pretty in this restaurant. Huge menu, large portions but some items are really over priced. First off I love that they have Coke Zero — me and my husband have mild addictions. The bread this time wasn’t warm and the butter was rock hard — makes it interesting — although I really like their whole grain bread. I got the Imperial chicken and shrimp which was super tasty and like that I could get brown rice instead of white. A little deceiving in that it was 85% chicken and maybe 2 pieces of shrimp — but had a great crunch even in the Asian sauce and nice bright chunks of ginger. My husband got the Romano crusted chicken which was described a «light tomato sauce» which was actually a tomato sauce made with heavy cream — tasted good though.
My husband got the S’mores cheesecake with toasted marshmallow topping and it was soooo good! I got the Reese PB Cup Chocolate cake cheesecake and it was okay but the cake portion was dry and it had peanuts in it (I didn’t remember seeing that in the description) — which I wasn’t a fan of — made for some odd textures with the cheesecake. We only were able to eat a couple bites of the cheesecake — so they are in the fridge. You guys gotta try that S’mores cheesecake!
Service was friendly but very slow.