Dunkin’ Donuts

Besides the parking lot of madness and no drive-​thru this location is just fine. Really now, what do you expect from a chain? Their coffee was perfect and the lines moved quickly and efficiently. Both times I arrived during the morning rush and parked, ordered, paid and left within eight minutes. Not bad!

Real estate is location, location, location. Fast food of any kind, be it breakfast, lunch or dinner, is service, service, service because the truth is there are no waiters — the service is really not asking all that much. You don’t have to fill my drink, frost my donut at the table or do anything other than take my order and give me what I gave you money for in a timely fashion. Seems like a straight forward principle, but it can miss the mark time and time again.
My friends needed iced coffee. I needed a reduced fat blueberry muffin one day and some munchkins the next. These are not hard requests, they are sitting right there in the bins. The guy with the mustache came in and made the donuts very early in the morning. You would guess you could never wait in line more than three minutes, no matter how long the line.
Two days, both times between five and ten minutes with about four people in line. The issue here is the drive-​thru. There are four people waiting in the store and there are four employees, all of whom are circling around the drive-​thru window aimlessly while one of them half-​heartedly attempts to attend to the line in the actual store. Result — five to ten minutes with everyone looking at each other as if this is not even possible — the donuts are right there and so is the coffee and the ice!