Window World of Pittsburgh

We had window world install our entire house about 7 years ago. We are totally satisfied with the product and the service! What a great warranty! We have had a couple repairs over the years… I just give the. The number off the window tag and in a couple weeks the repairman comes and fixes it. Easy peasy! We paid $ 189 a window… I understand it has gone up but with the awesome warranty and great install why go anywhere else? Recommend WW highly!

I am so disappointed in the customer service I received from Window World. We purchased windows for our entire home in August 2014 and was told installation would take place in 10 weeks. At week 10 I had not heard anything so called to follow-​up and they said windows would be installed on December 2, which was Week 18! I tried working with the GM of the Robinson store to push up the install date to the week of Thanksgiving when my husband was off work, and had to follow-​up with the store several times before they agreed to do it. In fact, I had to email the owner of the company to get anyone to call me back about the date as the GM would not return my calls. Fast forward to installation. One of the windows was mismeasured so they had to come out in January and install that window. Finally, the weather gets warmer and we walk around the house and notice Window World left a large storm window against the house. I called Window World three times and was told it would be picked up, emailed the GM with no response and then emailed one of the owners, Fred Moran, with no response. I should also mention this is the THIRD time we have replaced windows in our entire house — so this is how they treat repeat customers. We think the quality of the windows are fine. but the customer service is inexcusable. Window World… you will never get our business again!

This company has been advertising the $ 189.00 window since 1995. As advertised the $ 189.00 window is a buy-​up window. Low-​E glass and aluminum trim are not included in the base price. There is also a one time $ 150.00 trip charge. The final price is around 400.00 or more per window. The 3 men pictured in the company ads are standing on windows that have tempered glass in the window sashes. Tempered glass can support the weight of a small truck. This company spends thousands of dollars every month on advertising. They pay their installers $ 30.00 per window. You only get what you pay for so steer clear of these guy’s!

the salesman was p
okay. I wanted a stormdoor with clips to remove the screen. He told me I could get that. Turns out they don’t make them anymore. I guess they didn’t tell him. The windows ice up like our old metal windows did. I complained and they were very surprised. The storm door doesn’t fit. We have to slam it to keep it closed and the handle turns up instead of down to open. The installers laid a calking gun on my painted dresser and took the paint off. They said it would be fixed. That was 6 weeks ago. And if they don’t fix it corredtly the installer has to replace the dresser, not Window World. I’m sooooo disapointed. We were hoping for better service. We have been waiting 3 months for the gutters, vyn yl installation. No one calls us to give an update. Go somewhere else…