U-Haul At Washington Blvd

Went here to have a trailer hitch installed on my CRV. Easy to setup appointment, quick service, friendly employees and the job was done right.

4 – 5 stars for actual service received, 2 for the system setup of that service.
Using the Uhaul online check-​in does not give you priority service at this location. It /​may/​cut down on the amount of time spent at the counter, but there is no pre-​checked line. You will wait in the order of arrival whether you online check-​in or not, so get there early. I arrived 5 minutes before the store opened and there were already 5 people ahead of me. By the time I pulled out in the truck I reserved (reserved equipment is provided not as a guarantee – just a request), there were 12+ people in line. I think Uhaul (like airlines, rental cars, hotels, etc) should have a pre-​check-​in line if they are going to offer a pre-​check-​in service.
Mr. Davis was very nice, as was Michael who showed me to my truck. It’s just a very busy store, so get there early and give yourself extra time!

I came here today to fill up the propane tank for my grill. There was a long line of people doing rental stuff which took a while. When I finally got to the front of the line our only took 4 minutes or so to refill my tank and pay. It would be nice if they had a separate line our system for the propane refills… Or perhaps it would be better to go some other time than the weekend. I got 4.5 gallons of propane and the bill was only 16 bucks. This is a much better option than exchanging tanks as it is cheaper and they fill the tank all the way. Overall a good experience hear, just a long wait.

My advice would be to call your local uHaul directly to make a reservation because they know what trucks they have on their lot. Do not trust the U-​haul website because it may not guarantee your truck at the location you choose.
I used the U-​haul website to change the location for my pickup for a recent move and the day before got an email to confirm my reservation with the old location. I called corporate customer service and they couldn’t not help me and said my location change was not locked in, it was only preferred. They also said that the person I called to confirm the change after this was probably at a call center in Arizona and didn’t know what trucks were available. This system has no accountability and no brains!
U-​haul needs to make very clear to the customer that website changes may not apply to the reservation or maybe have a real logistical inventory system that doesn’t dup people into thinking that their reservation is changed.
Afterwards, I called the Washington Blvd location, and luckily, they had a truck and it was a bigger size, which was great! Nick was very nice and helpful when I called.
I have also used this location in the past with no issues. The only thing I can say is that the gas is too expensive if you return it for them to fill up, but that is not location-​specific that I know of.
I give 1 star for corporate U-​haul and 4 for this location.

This was the best U-​Haul experience I have ever had. We rented a pickup truck for a few hours to haul a load of soil/​compost. The truck was brand new and ready to pickup as scheduled. Staff was friendly and efficient. The price was great. Delivery of the soil would have cost $ 80, but we rented the truck for around $ 30. I have often sworn off using U-​Haul due to past bad experiences, but I will definitely come back here again.

After using this U-​Haul location a few times over the last month or so, I have mixed opinions about this place.
Most of the guys are pretty helpful and courteous, but they seem to be constantly understaffed, so be prepared to wait a while, especially at the end of the month.
It was very hit or miss in terms of quality of service. A couple times my trailer was ready right away and I was in and out with little fuss. One time they prepared the wrong trailer and almost gave me an empty one instead. Another time, nobody knew how to handle U-​Boxes, so I had to wait until the ONE employee out of four could process my order as others went right through the line. Also, the first time I rented, my trailer had about 50 moving blankets, and the second time it had zero.
It seems like no one there completely knows what’s going on, despite their best intentions. A true makeshift operation.

I wish I could give 0 stars. Extremely bad service. Ean is incompetent and rude. I moved out of my apartment on the 31^st with moving help and put my stuff in a ubox to be delivered to California. Went there a week in advance and asked them to charge my card so I pay in advance and won’t experience any delays. He said he cannot until I move into the box, and will do so on the 31^st when the moving help people receive the box on my behalf. Two days later on the 2^nd, I called in saying I see no transactions from Uhaul, wondering what happened and he told me that they did not take the payment and my business days will start from the 2^nd. Basically, ate up 2 business days for no good reason. Then, I checked online and kept seeing that my box is still at the warehouse on the 6^th, and called in to ask why. Then he told me that although he charged me for 1800+ dollars for shipping to CA, he did not charge me $ 18 for insurance and since it appears as if I have a balance, the business days will start from the 6^th. And it was the 14^th when they decided to ship the ubox out of Pittsburgh, with estimated arrival on the 28^th.
From 31^st of July to 28^th of August is what you should understand when Uhaul people tell you 12(!!!) business days.
AVOID AT ALL COSTS IF YOU DO NOT WANT TO SLEEP ON THE FLOOR

I though I reserved a 5×8 trailer from U-​Haul online I picked a location where I wanted to pick the trailer up, a day before I was to pick up the trailer I received a confirmation email telling me where to pick it up at, 10 miles out of my way. I went to the address and the time I was suppose to pick the trailer up at and it was not there. after waiting for the attendant 30 minutes on the phone trying to find out why the trailer was not there I got disgusted and left. I went called customer service and after talking to three people all they could do for me is say sorry, not our fault. they told me of another trailer way across the other side of town but I digress they has the worst customer service and operation of any company. I will never try to use U-​Haul again. Very poor way to run a company and everyone that I talked to and told this story to said the same thing.

I needed a 5×8 trailer for an event I was hosting and this Uhaul location was the only one in the area that had one left. I didn’t expect my car to give me the issues connecting the trailer that it did, and I certainly didn’t expect the incredibly helpful service this place gave me in solving those problems. Despite being overwhelmed with customers they were able to help me fix everything and get going, and didn’t for a moment let me think I was being too much of a pain or taking up their time.
Thanks guys for making what could have been a disaster into a great success!