The Exchange

I’m not a frequent customer here, but for good reason.
Want to sell/​trade some items? Well, they typically offer about 10% of their selling price. So don’t expect much there. If you have junk laying around that you just want a couple bucks for, that’s fine, otherwise stick to Amazon trade-​ins or eBay.
Want to buy something? 9 times out of 10 you’ll get a better price online. Want something in a pinch and not have to wait for shipping? Well, I guess this is your place.
The staff is nice at most of these locations, but because of the nature of everything being locked up they’ll ask of you need anything LITERALLY every 2 – 3 minutes. It really isn’t necessary.

My husband and I have been extremely disappointed the last few times we’ve come into the store. This used to be our go to place for movies and games. However, the customer service has really dropped and the kids that work at this store seem to be more interested in reorganizing the stacks of media than they do the customers.
Tonight, we needed to stop out there to replace my 8-​year old son’s Nintendo DS. We called the store to A) make sure they had some and B) to let them know that we would be coming right before the store closed at 7. The man my husband talked to assured us that would be fine and that they could help us in a hurry.
When we got to the store, it was 6:58. I jumped out and tried the door. Locked. The young girl with the septum piercing never looked up at me. When my husband knocked on the door and motioned to her and the other guy inside that he was the one who called, they shook their heads at him and looked back down at, what I assume was, their evening paperwork.
I like a good value, I really do. But customer service will ALWAYS make the difference to me. We wound up finding a DS at Half Price Books up the street. The gentleman there took his time with us and was kind enough to make sure that he gave us a stylus to go with it.
If you can find what you’re looking for at Half Price Books, I would suggest you go there instead. They still value their customers, which means everything to me. I won’t be back to The Exchange.

I was super overwhelmed when I walked in here. I didn’t know what to expect, but I wasn’t expecting wall to wall, floor to ceiling, games, DVD, ect. Seriously they have SO MUCH STUFF. I didn’t even know where to start! I didn’t realize at first that each section is labeled, so I was walking around like a lost person looking for the PS3 section which I found after looking in the wrong area for about 5 minutes. Seriously, just pay attention to the labels and you will be ok! The new games and systems are in the front to the right when you walk in. They have a huge selection of used games, which I picked a few for a great price! I also needed a new controller so I opted for a new one, since I think it was only $ 20 more for a fresh controller. I wish the used price was less, but it is what it is. It was pretty busy in there when I went so there was lost of staff to help and to ring out. Just wish they have labeled where everything was at in a bigger/​brighter way and the layout could be better. The PS2 games werent beside the PS3 games which is what had me most confused.
Seriously though, you can spend all day just going though the thousands of options they have!

This is a great place for DVD’s and games for gaming systems. They have an unbelievably large selection for the size of the store. The prices are good and the staff are friendly and helpful. If you’re looking for a specific item it’s best to ask because it can be difficult to find things with so many to choose from. The parking is a little crowded, but I usually go there on Black Friday when I’m out shopping for Christmas gifts so I can’t really complain. It’s definitely worth the trip.

This place was a life saver the other day for me. I was in search for a DVD that has not been in stores for a pretty long time. I had stopped at a spot in the city with no luck. They looked in their system and found one copy, which was here.
Never knowing that there was a store in this area, I basically drove past the spot and had to backtrack. Once inside, I felt claustrophobic. It’s tiny, I just wanted to get to the counter to retrieve my item, but I had to traverse the whole store to reach it. Most times there is room in front of the register to form a line, but not here.
I finally made it to the counter and told them I was there to pick up an item, they were about to make me wait. There was one employee behind the counter and he was going to make me wait for his coworker. At that point, I was getting irritated. I just wanted to pay and leave at that point.
Instead of putting my purchase in a bag with the receipt like any other establishment, I was asked after I stood there for a minute if I wanted a bag. I just took my item, out in the rain, and had to run to my car.
There is a probably a reason as to why I never knew this place was here.

This place scams you. Bought a ps2 to play my old games I had laying around. Went home, hooked it up, it didn’t work. Disappointment. Took it back to exchange it for another one. The warranty tape you cut to open it was cut and they told me they can’t exchange or return it. It was like that when I bought it, I never thought to check that and trusted the sales person and company as a whole. I was told I opened it and that they wouldn’t of bought it with the seal cut. I did not open it, I have no reason to and I have no knowledge on what opening it would even do for me. It’s not like I could fix whatever the problem was. The manager was extremely rude, called me a liar and said he could do nothing to help me. So I was out of money. I have never went back here and I never will. He’s lucky I walked away I can tell you that much.

In my opinion, this Exchange location is the best for used DVDs. The parking lot is not that big and the location on McKnight Road is not ideal. But it is rare for me to not find what I’m looking for when I stop by. (All-​American Girl starring Margaret Cho? I’ll take it!)
They have a wide selection of movies and TV shows both new and old. Their prices on new items are comparable while the prices on used items are very reasonable to unbelievably low. (I often use my phone to compare prices with
or Best Buy but usually end up buying items in store.) The staff is always friendly and willing to offer assistance. Because of all this, The Exchange is my first stop for DVDs.

Love this Record Exchange! (I love most of the Record Exchanges, but this one is my favorite.)
The staff is really helpful here, and they have a good selection of albums and DVDs, and everyone is willing to go the extra mile for you to get something in stock that you want. The only con is that the parking lot is a bit small, and it empties right out onto McKnight Road, so you may be stuck sitting in your car for a few minutes before you can get back on the road (but at least you’ve got a new album to listen to while you wait!).
I love it because it’s right on the way from my house to the gym, and no one ever gives me crap for showing up in my gym clothes to buy David Bowie albums. Yay Record Exchange.