TGI Friday’s

I did not actually dine here, but attempted to. Three friends and I attempted to grab drinks before heading over to an event at Consol (this was after not being served at Buford’s next door), and when we walked in, the place was pretty much dead, so we grabbed seats at the bar. We were completely ignored by every single bartender for 10 minutes and I know they saw us. Considering this was the second time it happened in the same evening at a place that was not even busy, it was just weird. Staff members were standing around texting and playing grab ass with each other, but not helping customers. Maybe the issue is all the bars by Consol?

We waited 40 minutes for our salads and the restaurant was mostly empty of customers. Service is slow

With tickets to the Penguins vs. Coyotes game on leap day, the Consol Center website suggested many restaurants nearby, we saw how conveniently located the TGI Friday’s was to the game and made the decision to have dinner and drinks after the game.
Upon entering, there were two young women at the door and at first glance did not appear to be hostesses or waitresses at all because of their body language. One was sitting slouched on the bench where you wait for your table to be ready, and the other had her head resting on two fists on the podium. The hostess with her head still in her fists asked us if we would like to have a table or sit at the bar? We point towards the bar because we immediately knew the service would not be great and headed that way.
We get to the bar and sit down and many minutes pass by with no acknowledgment and then a quick sigh of relief as an employee dressed in black approaches the taps to fill a beer just as two older gentleman or sat next to us ready for a drink with money down on the table, and he said to them, «I’m not the bartender, I’m just helping out.»
We walked straight back out the door.
I just walked out of the Consol Energy Center were a record turnout Pittsburgh Penguins game of over 18,000 people in attendance (standing room only) and just unbelievable what we experienced, and it was still an hour and a half until closing. Perhaps it was why there was surprisingly hardly any customers which made us make the choice of going in, before the crowds we thought.
I’m pretty sure a lot of research went into the investment of this store location and to be managed poorly, with almost zero customer service does no good to waste advertising dollars to promote the business and get people in the door. To be fair I’ve been to other TGI Friday’s chain locations around the country and never had such an experience.

No promotions here. Was interested in the «Endless Apps» but apparently not available here.
Ordered a Jack Daniels Flat Iron steak with broccoli and sweet potato fries. Waiter said SP fries $ 1 extra.
Food was good, overall very well TGI. Typical of good cooked TGI food. This restaurant seems reasonably busy even when theres no events at the Consol, that combined with too few servers does mean service inevitably suffers. Don’t come here if you are in a rush but they have good decent speed Wifi so its a nice place for a laid back meal if you find yourself in the area looking for food. I would come here again!
Read the reviews, the lower rating is due to service, not the quality of the food.

Currently writing this review as I sit at he bar waiting for food I ordered 30 minutes ago with an empty drink in front of me as the manager stands 2 feet in front of me and hasn’t acknowledged me once. Just looking at liquor counts. The bartender has had his back to me for 15 minutes talking to a waitress. Another waitress is just standing on the floor in the middle texting.
Yup sucks here. If you are staying at the waterfront don’t come here. Just don’t. Trust me. I live off of Unilocal and in 5 years I can count on 1 hand how many times I’ve posted a negative review.

We waited at the entrance for several minutes before we were seated. The business was not busy with many customers, and many employees were working, so I am unsure of what caused the wait. We were asked where we wanted to sit, and we chose a booth. The waitress was nice, took our order, brought out our food quickly, and checked in with us often to see if we needed drink refills or anything else. I did not enjoy my appetizer of loaded potato skins or my entrée of New York Cheddar & Bacon Burger, both of which were extremely greasy. I make much better food myself in my home kitchen.

Just ate here tonight. The restaurant is very nice and clean. The hostess was very nice and we were seated right away. Our server was also very nice and very attentive. The food was outstanding, everyone we came in contact with was pleasant. The only complaint was that it was very cold. The restaurant does not control the temperature, the Energy Console building does. Just bring a sweatshirt! We definitely will be back.

Came for lunch today. Food was fine, but I was mildly annoyed/​horrified by the service. Bartender took 20 minutes to make my drink even though the place was almost empty. And the waitress smashed my cheesecake into her boob, apologized, and gave it to me anyways (!!!). I usually have a fine time at this location but this was just a bizarre experience.

I was there with a group of 3 [total 4] old co-​workers for lunch. It’s a chain so we will cut to the chase
Pros: The waitress was superb. The service was prompt and the food was served quickly and efficiently. Despite me forgetting her name she has been one of the more tenured servers.
Cons: Nothing more than the fact that it’s a chain so mediocre food.

I absolutely love this Fridays in the uptown area! I ordered the Jack Daniels chicken with tomato mozzarella salad and jasmine rice pilaf, which was nothing short of amazing! The Jack Daniels sauce is to die for. I always order the tomato mozzarella salad. It is so good and it only 110 calories! The serving is rather large and the taste is unique from other restaurants’ sides and is so yummy! The rice was good, though it is really high in calories (420), you’d actually save about half the calories eating fries! The rice was nothing great, so I would definitely order something else next time. The staff was really nice. We were even addressed upon leaving with «Have a good day ladies!» These simple things really do make a customer feel comfortable and appreciated. Our server was a young girl, and our table was difficult, some people making her wait as they decided on what they wanted to order, which I thought was rude, but she waited patiently and didn’t show any frustration. She truly served to the best of her ability! Wonderful experience with staff! The food came out quick and refills were always replenished. My meal cost about $ 16, which I thought is a little pricey for chicken breasts, but that did include the sides and sauce. Although this Fridays is smaller than others, the staff and food is great compared to other Fridays and never disappoints!

I go here before Pens games or shows. Drinks are amazing and so is the food! Sometimes it’s hard to get the bartenders attention… sometimes you have to walk around and find her/​him. Overall, it’s a cool place to come before or after events at Consol.

This is the worst experience I have ever had… I sit here with a bill in front of me and the dickhead bartender hasn’t even cleared my plate … I have had two glasses of water. Simply because my ice melted into water, walked in to the bar, was ignored for 10 minutes, bartender talked to me twice in 40 minutes, and threw the bill in front of me… Fries cold and delivered by a waitress, was treated to witnessing a meltdown when the bartender ran out of glasses and was not checked on from the minute I got my food to the moment I type this … This is the only time I’ve been tempted to walk out … Simply because the bartender deserves nothing and he probably wouldn’t even know for a. Hour … Idiot central

Worst experience ever! After about 45 mins with no food, we asked to have it boxed to go. The waiter said there were about 5 orders in front of ours! After an hour, our food comes thrown into the containers… no Jack Daniels sauce, no ketchup etc. My co-​worker asked to speak to the manager, not knowing the woman he asked was the manager. She rudely replied, im the manager and ur not going to speak to me today! Horrible customer service! She was the only manager on duty, so after 10 mins of standing in the lobby she finally comes over to talk to us. She stated that the mayor came in with a large party and overwhelmed the kitchen! So she made everyone wait while the mayor got his food!
Never going back to this Fridays again! She let us have our food for free but that doesn’t excuse her rudeness and lack of customer service! 2 thumbs down :-p

Typical chain Fridays with inexperienced servers.
I sat outside, but it was clear they neglect this area because the tables were dirty and the area unkept. Dull area with no life or action.
I ordered a mango lemonade alcohol beverage and they brought it in a shaker and never poured it.
I asked for cocktail sauce and they brought a weird pink sauce with white in it. I guess they didn’t have actual cocktail sauce here so they mixed some concoction… I def didn’t eat it.
Jack Daniels trio Meat was dry and dull as expected.
Now the best part… My server never brought water or napkins. He also didn’t bring the wet nap they bring for ribs. He didn’t want to clean my table so he asked me to gather all the trash and put it on my plate… WTF? I don’t work here you do. I ignored him and he sighed and picked up the napkins like they were the «plague»…His service was reflected in his tip…

Have been going there a lot since it’s convenient and open late at night. Choices are limited in downtown Pittsburgh. As mentioned before the food is lower quality than other Fridays. Service is very mixed. Sometimes its good and many times it’s horrible. At least I’m familiar with the menu and know what I’m getting most of the time. I have complained to Corporate several times but never heard back. Have sent food back to the kitchen several times.

For chain restaurant like TGI Firidays I set the bar very very low, that way I never leave disappointed.
Service was very slow even though there were tons of waiters standing around and running back and forth. The silver ware was spotty and could certainly use a better rinse before going into the dish washer. When my ten year old little brother has a problem with the cleanliness of his fork you know it must be bad. The tomatoes served in the wedge salad were rotten. My plate had a barbeque sauce finger print on it that was not wiped off before serving.
It took over 15 minutes for us to put our drink order in. The restaurant had a damp dirty mop water smell.
For my little brother and I to eat lunch and for me to have two sangria the total cost plus tip was $ 75.00 and I get to bring my little sister back next month for her birthday!!!
This Friday’s isn’t even trying to be good and way should they? They have little to no competition because they are adjacent right to the Consol and I am sure they just rake in the dough on game nights.
The ribs were pretty tasty, but my fries were over salted so much so that I couldn’t even eat more than two of them. It took forever and a day for me to get my second drink.
I got exactly what I expected, junk food with an absurdly high price tag served to me very very slowly.
I will say that the hostess was very sweet. I do wonder though how many residents of the Hill District or actually filling positions at this restaurant. There is ongoing controversy as to whether out not these cooperate chains are employing Blacks from the neighborhood… from what I saw they aren’t. I would love to see some more inclusion in this Fridays… but I won’t hold my breath.

So I came here before a concert cause we had arrived a little early. I mean its a cool location and all, but I think their prices are a little ridiculous. I am sure all Fridays are the same prices, but this is the first one I have ordered a drink at. If I am paying more than $ 5 for a crappy well vodka drink, someone had better be holding the glass up for me.

I’ve went once but never went back. Nothing really stuck out to me and the portions didn’t fill me up. I’m a pretty small girl & was super hungry that night. I had to order a $ 6 brownie sundae (to share with my date) after to fill myself up -.-

Although I am not a big fan of chain restaurants when there are so many other options, I have to say that I will make this location of TGI Friday’s an exception. I have been in there a few times (once when there was a Pens game on TV, another just to dine quickly on a Friday after work) and I cannot complain about either experience. We did want to go last night before the Pens game but they were indeed super busy and it would have been impossible to get a table.
The service is good, the staff is friendly, and on the first occasion we were there they were closing, but the Pens game had gone into a shootout, and they did not shoo us out. That was such a good move as now it has left a very positive impression on me and it will keep me coming back.

While TGI Friday’s doesn’t exactly offer up the best food you’ll ever eat, this particular location has provided my wife and I with a little renewed faith in the chain. Would I go out of my way to go here, probably not, but we’ve often stopped in because of it’s convenience and I’ve yet to regret it.
First, it’s a newer location, so it’s open and really nice inside, which is inviting. The outside seating is a huge bonus, too! The service has been really good the few times that we’ve stopped in, and the food has been better than we both remembered coming out of a TGI Friday’s kitchen. Now, Friday’s isn’t even close to the best chain, food-​wise, but everyone should know that going in and adjust his or her expectations accordingly.
On non-​game days, it’s a chill place to stop in for a quick bite, as it’s never been busy while we were there. Take the nice atmosphere (inside or out), add good service and predictable food quality, and you’ve got yourself a fail-​safe option for a quick dinner!