Pnc Bank

From what I can determine this is their new headquarters tower. Google maps showed it under construction with a sign ready summer 2015. It also goes by One PNC Plaza, Pittsburgh PA 15 222 I believe.
Anyway this bank leaves much to be desired. I got one of their credit cards, spent he required amount in the time allotted for the promotion, paid my bills, verified it was at zero, and tucked away the card.
Knowing the card was tucked away at home in my files, and always watching the mail VERY carefully for any bill that comes that I was not expecting I thought all would be ok. But no, evidently it wasnt ok.
One day I get a call from a PNC phoine rep telling me I am over 2 months late in my payments! I said really? I had no idea I had a payment due, and my card has been tucked away in a safe place and not been used.
I HAD NO IDEA THAT HIDDEN IN THE FINE PRINT WHEN YOU PAY THEM YOUR FIRST BILL ONLINE IS LANGUAGE THAT SAYS FROM NOW ON YOU WILL NOT BE GETTING PAPER STATEMENTS. I have NO other card that does any such thing. They offer incentives to go paperless but getting a paper statement is a safeguard from things just like this happening. I stay on top of all active accounts but when they are not being used I tend to think they would be ok, and thought watching the mail carefully would be a safeguard.
Come to find out, a newsletter at renewal time, just helped theirselves to my card for another year! Oh I hate that. So I call the newsletter and tell them to cancel it! I will cancel any of them that do this. They said they would only give me 11 months credit, not all 12. Ok whatever it takes to get rid of this newsletter. So they credit my account and I pay the one month.
I explain to PNC what happened. They were nice enough to credit the late fees and the account was brought to zero. PNC cancelled the account. I didnt know at first, but it didnt really matter to me one way or another. Then I thought all was well now, but it WASNT!
I watch my credit score. It was over 800 and I do everything I can to keep it as high as I can. This is the scoring system Discover uses, and the same Credit Karma uses. There are different scoring systems so you have to be careful which is which as they dont normally tell you whos score with the score, just give a score. The closing of this account since it was about a year old at most would not hurt much so that didnt concern me. I have about 25 cards.
One day my score drops like 60 points!!! Oh no… what happened? I go to annual credit
. I see PNC reported me late 2 months in a row! I call to tell them I thought this unfair. It wasnt as if I was out spending and not paying. Or if I was careless. If they thought it was good enough to waive the charges I would think they would not report it as late. Or should not.
BUT OH NO! I called a phone rep who was very clear we are going to report you late and we will not change it under any circumstances. Wow!
I go to my nearest PNC which is just 2 blocks away on Peachtree St, the main street of Atlanta. I go in and talk to the two girls inside and explain my situation. I tell them Im really angry, and I post online and use social media and I am really pissed off at PNC practices and want someone up the chain to contact me ASAP.
The next day I did get a call from Pittsburgh, I presume. Its hard to know where the phone centers really are. The rep says call me back, here is my extension. I call leave a message. Call again… leave a message. After some days I can see this isnt working. This rep never answers the phone, and isnt going to call me back!
So I call in with no extension and get another lady who said she could help also. I explain my situation and she asks for some info to find me. She said she will look into it and get back to me. Nothing happens. That has been 3 – 4 months now of nothing.
It annoys me no end that banks get such extreme pleasure over dinging the little people for things caused by the banks choices! Had this been any other bank who would ask before putting you on paperless this wouldnt have happened.
Plus I would think most banks would have removed the late fees, but not this one!
I am retired and dont take this kind of customer service lightly. I had told the gals in the branch, I would do something online and/​or in person to voice my feelings about their policies. So as soon as I can get some help with video and camera I will go DO that. Theres really so many better things to do, AND ITS THE LAST THING i WANT TO DO, but when you feel had like this you have to let it be known. Im sure many others are in the same boat with this bank.