Monro Muffler Brake & Service

Wow! If you want to get ripped off, false information and talk to people with no integrity — then stop by Monro! After 3 tries, or now make this 4, I will never recommend or bring another vehicle back! Just this last episode that has to deal with an inspection has me annoyed! Last month I stopped by for an oil change and asked if they could check my brakes since they were squeaky and my ebrake seemed loose. They told me everything was in good condition and nothing to worry about. I have driven 200 miles in the car since beginning of September. We bring it in October for an inspection and now my rear calipers need replaced — roughly $ 500! So after explaining the situation they lower the price to $ 350. Just to be on the safe side, we bring it to another mechanic who notices that the brake pads have NO pad left on them and the calipers are perfectly fine! He even shows us what we need to show monro to pass and get our stickers (we paid for them but weren’t given them previously). So we bring it back and the guy just is blasé about it and gives us the stickers and says that the pads must have worn down in the 5 miles round trip we just made to the other mechanic. Well sadly Monro, you have lost a customer and I will make sure I spread the word!

Had to update.
After visiting this place for muffler issues 5 times in three years and being told by an employee that my entire muffler system should, and I quote, «outlast the lifetime of my vehicle», I actually believed them. Hah. They replaced pipes, my exhaust & other odds & ends in my muffler system just in January of 2014… only to find out in September of 2015, that my entire muffler system was shot. I went to a mechanic I trusted, which is what I should have done all along. They fixed the issue and I am relieved it is done… but looking back, I wasted about $ 1,000.00 over the course of 2 – 3 years in this place.
Don’t waste your time with this place. Go to a small business & support your local mechanics.

They are fine for oil changes but don’t go here for state inspections. They’ll try to hit you with a bunch of unnecessary repairs. They wanted to charge me 1,500 dollars to pass me. I took it some where else and they said I needed a $ 140 of repairs.