Monro Muffler Brake & Service

I was a little scared to take my car here, seeing the only review was a one-​star from a couple years ago. But I was in a bind — my car was making some horrible noise and the location and hours were convenient to work. It isn’t exactly a swanky establishment (it is in West View, after all) and the office area is pretty dingy. But they were able to diagnose my issue (a hole in the exhaust line), get things working (they were able to patch it for $ 100), and give me advice for a permanent fix (get the whole line replaced, or buy a new car, whichever is more cost effective!). They were friendly and reasonable.

I never write reviews but I do always check Unilocal for other people’s reviews. I had to get on and comment because of my experiences with Monro. I am a 20-​something female who is always a bit nervous about getting duped when it comes to car repairs etc. My boyfriend has taken his car to Monro and recommended it to me because he has had good experiences there. I have taken my car there for little things over the past year but my recent experience made me walk away knowing that I wont be taking it anywhere but Monro.
I took my car in for an inspection but ended up needing new brakes, oil change and new headlight as well. They were able to get all the work done in one afternoon and they even stayed a little after closing time to give me time to come get it. Everytime I go in and even most recently, they have discounts and coupons they honor on the spot. Even though they were closed, the guy took the time to go over everything on my invoice and explained what they did. He was so helpful and not trying to rush me out.
My other headlight went out a day later and I called and he said to just bring my car in right after work that day. They fixed it on the spot without an appointment and tightened up the lugnuts on my tires from the work they did over the weekend. They were so nice and friendly.
If anyone in the West View area is looking for a good place to take their car I will most definitely recommend for them to take their car here.

Seriously, there should be a ⁰⁄₅ stars option.
I have no idea where these clowns learned how to «fix» a car, but they did just the opposite. My car is worse than when initially dropped off. The squeaking of my brakes still occur, my fan/​AC now make an awful noise, and the overall customer service was, well, nowhere to be found. I actually went to this location because it was super convenient but now I wholeheartedly regret that I let this group of idiots even touch my car. Oh and their solution to fixing a problem is taking it to the dealership because clearly they don’t know how to do anything.
Job well done, boys. Maybe you should go back to flipping burgers but hey, that might be too difficult for you.